Business Systems Manager

Busey Bank; Carmel (IN); On-site; USD 93,000 - 132,000; Full time

Job summary

Busey Bank is seeking a Business Systems Manager to lead critical systems, partner with vendors and stakeholders, and drive reliable delivery. You will shape technology strategies, evaluate needs, and oversee adoption across the organization to improve client experience and growth.

The role requires strong leadership, governance, and collaboration with executive teams, with a focus on scalable solutions and operational excellence in a banking environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 4-6 years of senior technology operations or leadership experience.
• Experience with core banking solutions and digital platforms.
• Proven ability to lead technology teams and manage budgets.

Responsibilities

• Lead end-to-end lifecycle of key business systems and deployments.
• Oversee incident, problem, and change management with root-cause analysis.
• Develop metrics, dashboards, and reporting on service quality and uptime.
• Collaborate with leaders to plan adoption, training, and support for enterprise systems.
• Ensure regulatory compliance and data security across platforms.

Skills

Executive communication

Leadership

Reporting skills

Strategic thinking

Vendor and stakeholder management

Team management

Education

Bachelor's in CS/IT/MIS/Finance

4-6 years senior tech ops experience

Tools

Jack Henry

FIS

ServiceNow

jXchange

4|sight

Q2 Digital Banking

Synergy

Centrix

Terafina

Verafin

Job description

Position Summary

The Business Systems Manager leads business-critical systems and technology solutions that support operational efficiency, client experience, risk management, and scalable growth. This role partners with vendors, business lines, and enterprise stakeholders to align system capabilities with strategic priorities and ensure successful adoption across the organization. The Business Systems Manager is responsible for evaluating business needs, recommending practical technology solutions, developing requirements, supporting implementation, and leading a team responsible for reliable system delivery and service quality.

Duties & Responsibilities

• Lead the end-to-end lifecycle of key business systems, including enhancements, releases, upgrades, integrations, and production support.

• Support day-to-day business processing needs for internal partners and external clients while advancing the company's strategic initiatives.

• Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues.

• Maintain clear metrics, dashboards, and reporting to monitor system uptime, defect trends, backlog, release readiness, and service quality.

• Approve and oversee procedures for system management activities, fostering consistency, adoption of best practices, and continuous improvement.

• Recommend items for inclusion in the enterprise technology annual operating budget, including in-production systems. Monitor and track departmental expenditures within approved budget.

• Analyze, design, and implement process improvements across various teams across the enterprise.

• Partner with business leaders to plan implementation, training, adoption, and ongoing support for enterprise systems.
• Coordinate integrations across internal and external platforms, data flows, APIs, vendor systems, and enterprise services.

• Evaluate emerging business needs and recommend scalable solutions that support future growth, operational resiliency, and client experience.

• Evaluate return on investment and guide activities toward efficient, cost-effective solutions that deliver measurable business value.

• Plan and oversee effective testing processes to ensure deliverables meet quality, control, and implementation standards.

• Build strong partnerships with functional leaders by understanding business objectives and delivering systems and applications that create value across the organization.
• Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work.

• Improve business unit capabilities through innovative technologies and processes.

• Recruit, develop, and retain skilled talent to execute the technology strategy and support corporate initiatives.
• Build a culture of accountability, continuous learning, operational excellence, and practical problem-solving.

• Ensure products and software platforms comply with federal regulations, internal controls, and data security standards.

Education & Experience

Knowledge:

• Executive communication, leadership, influencing, and presentation skills

• Strong reporting and documentation skills

• Strong understanding of application lifecycle management, technology operations, and system governance

• Strategic, curious, and a creative thinker

• 4+ years of experience managing and leading technology teams

• Exceptional service orientation and client focus

• Demonstrated experience in the strategic use of technology to innovate business delivery
• Experience supporting integration related to mergers and acquisitions

Ability:

• Take independent action within established options and develops new procedures and approaches to problems when necessary

• Analyze assignments where application of advanced or technical concepts is required; think outside of the box to develop solutions for complex problems

• Maintain visual attention and mental concentration for extended periods of time

• Perform duties and make decisions under frequent time pressures and within budget

• Work with technical and non-technical business owners to achieve results in alignment with strategic priorities

• Collaborate with high energy and focus, driving results across multiple projects

Education:

• Requires Bachelor's degree in Computer Science, Information Technology, Business Administration, Management Information Systems, Finance, or related area or equivalent experience.

• Requires 4 - 6 years of senior technology operations or senior infrastructure support experience.
• Requires 4 years of experience with core banking solutions, such as Jack Henry or FIS.
• Preferred 3+ years of experience with core banking, integration, or digital solutions such as jXchange, 4|sight, Q2 Digital Banking, Synergy, Teller Capture, Centrix, Terafina, or Verafin.
• Requires experience with ServiceNow or similar solutions.

• Technical proficiency with the Microsoft Office suite, including advanced Excel and Power BI skills, as well as AI and automation tools.

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $93,000-$132,000/year)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.