Business Systems Analysts/Developer

Tax Analysts

Falls Church (VA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health/Dental/Vision

401K: Immediately vested

Tuition assistance

Paid holidays

Vacation and sick leave

Parental leave

Private gym onsite

Job summary

Tax Analysts seeks a Business Systems Analyst/Developer to support NetSuite ERP/CRM, integrations, analytics, and AI-enabled features. You will work with cross‑functional teams to implement new processes and ensure platform performance across systems.

Responsibilities include maintaining data pipelines, dashboards, security, and documentation while applying Agile practices and contributing to ongoing system improvements.

Qualifications

Bachelor's degree or 2 years of relevant work experience may substitute for degree requirement.
4+ years of experience developing or administering ERP/CRM systems, preferably NetSuite and supporting tools.
4+ years of experience working with data integration and business intelligence tools.
Exposure to supporting business functions such as accounting, marketing, or B2B sales is a plus.

Responsibilities

Identify, coordinate, and implement business requirements using NetSuite, HubSpot, and other integrated systems/tools.
Support maintenance and improvement of processes and integrations between NetSuite, HubSpot, and other platforms.
Design, develop, and maintain integrations and interoperability solutions across NetSuite, HubSpot, AI platforms, and other applications.
Create dashboards, AI tools, and data visibility capabilities for stakeholders.
Provide internal user support and monitor system security in line with company policies.
Collaborate with cross‑functional teams and manage development tasks in Agile processes.

Skills

NetSuite

HubSpot

RESTful APIs

JavaScript

TypeScript

Python

GenAI tools

CI/CD

Jira

Confluence

Data integration

Education

BA/BS in Information Systems or Computer Science

2 years of relevant experience in lieu of degree

Tools

Jenkins

Domo

Looker

Microsoft BI

Job description

The Business Systems Analyst/Developer is responsible for supporting the ongoing administration, maintenance, enhancement, and integration of the organization’s NetSuite ERP/CRM platform and related platforms. This role involves implementing new business processes, integrating AI technologies, developing data analytics, and introducing new features and functions that enhance the overall effectiveness of Tax Analysts. The position requires collaboration with cross‑functional teams to ensure seamless platform performance and support for system improvements. The Business Analyst/Developer will also stay informed on emerging technologies and assist in evaluating additional software and processes to meet evolving business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Work with department leadership to identify, coordinate, and implement business requirements using NetSuite, HubSpot, and other integrated systems/tools.
Support the maintenance and improvement of existing processes and integrations between NetSuite, HubSpot, and other platforms, ensuring seamless functionality and data flow.
Implement and enhance integrations, customizations, and workflow automations that improve organizational efficiency and increase visibility into operational, sales, and financial data.
Design, develop, and maintain integrations and interoperability solutions across NetSuite, HubSpot, AI platforms, and other enterprise applications, ensuring reliable data exchange and scalable business processes.
Create dashboards, AI tools, and other data visibility capabilities to provide actionable insights for stakeholders.
Provide internal user support, assisting with troubleshooting and issue resolution. Monitor and maintain system security in alignment with company policies.
Collaborate with cross‑functional teams to provide input on projects. Support work queues for development tasks and communicate project status and updates to the stakeholders and peers through Agile processes.
Maintain and audit data pipelines and processes to ensure data security, integrity, and consistency.
Perform integrity testing and risk assessments of system upgrades before new version releases and perform associated risk mitigations.
Create and maintain documentation of projects, processes, and system configurations, ensuring clarity for current and future reference.
Effectively communicate project status, concerns, and risks to the department leadership, ensuring transparency and proper tracking throughout the project lifecycle.
Identify opportunities for collaboration to improve and optimize systems, data processes, application interoperability, and automation.
Other duties may be assigned to meet the organization’s objectives.

KNOWLEDGE AND SKILLS:

Working knowledge of ERP/CRM systems such as NetSuite and HubSpot, and their functionalities in business process automation, security, and system management.
Functional knowledge of application integration processes and technologies, including Restful API’s, web services, JSON/XML, webhooks, MCP, and authentication.
Experience with JavaScript, TypeScript, Python, and SuiteScript/SuiteQL.
Ability to independently research solutions, troubleshoot problems, and quickly adapt to new systems and technologies.
Usage of GenAI tools to enhance individual and team productivity.
Experience working across various aspects of ERP/CRM systems, including configuration, customization, integration, and testing.
Excellent verbal and written communication skills, capable of collaborating with cross‑functional teams.
Ability to perform root cause analysis (RCA) and effectively debug issues to ensure smooth system operations and performance.
Well‑organized, with the ability to handle multiple tasks simultaneously. Embraces change and demonstrates a positive attitude while ensuring successful task completion.
Experience in integrating data into Business Intelligence (BI) platforms like Domo, Google Looker, Microsoft BI, and developing reports and visualizations to provide actionable insights.
Understanding of change management principles, code repositories, versioning, and experience with staging/sandbox environments and go‑live processes.
Experience using Agile approaches and tools (e.g., Jira, Confluence) to track work, document solutions, and support iterative delivery within a CI/CD pipeline (Jenkins).
Experience working in a team‑oriented, collaborative environment, collaborating with internal staff from across the organization to achieve shared goals.
Experience across a full application stack with an understanding of both front‑end and back‑end tasks.

BA/BS in Information Systems, Computer Science, or a related field. Alternatively, 2 years of relevant work experience may be substituted for the degree requirement.
4+ years of experience developing or administering ERP/CRM systems, preferably with NetSuite and supporting tools.
4+ years of experience working with data integration and business intelligence tools
Exposure to supporting business functions such as accounting, marketing, or B2B sales is a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Frequently required to sit for prolonged periods, talk and hear; use hands to type, file, handle or feel; reach with arms. Have visual acuity to use a computer and keyboard, prepare and analyze data and figures, read extensively. Occasionally required to stand, walk and lift up to 20 pounds. Requires ordinary ambulatory skills sufficient to visit other locations. Work is performed in a temperature‑controlled office environment.