Business Systems Analyst VII - Metrics and Analytics

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 124,000 - 206,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY seeks a Business Systems Analyst to lead enterprise technology metrics, governance, and reporting. You will define KPIs, data rules, and systems of record across Jira, ServiceNow, and Power BI, driving insights for technology leadership.

The role focuses on standardizing metrics for reliability, delivery, quality, and risk, while enabling executive communication and continuous improvement across Agile, SDLC, and engineering teams.

Qualifications

• Minimum 10 years of combined higher education and/or analytics experience.
• Experience as Senior Business Systems Analyst, Metrics Analyst, or similar roles.
• Strong ability to define KPIs, governance, and executive reporting.

Responsibilities

• Define, document, and govern enterprise technology metrics across multiple domains.
• Establish standards for metric definitions, data ownership, rules, and calculations.
• Own leadership reporting capabilities including dashboards and scorecards.
• Define systems of record across Jira, ServiceNow, GitLab, Power BI, and more.
• Develop metric catalogs with data lineage, audience, and actions.
• Lead governance to ensure consistency, comparability, and executive confidence.
• Partner with leadership to deliver routine executive reporting and adoption guidance.
• Create training materials and adoption strategies for enterprise rollout.

Skills

KPI Definition

Executive reporting

Stakeholder management

Agile delivery

Data governance

Education

Bachelor's degree in a relevant field

Tools

Jira

ServiceNow

GitLab

Zephyr

Power BI

SQL

Confluence

SharePoint

Snowflake

Job description

## Business Systems Analyst VII - Metrics and AnalyticsApplyremote type: Hybrid Positionlocations: Buffalo, NYtime type: Full timeposted on: Posted Todayjob requisition id: R87726The Business Systems Analyst VI – Enterprise Technology Metrics, Analytics & Governance will lead the definition, governance, standardization, adoption, and communication of enterprise technology performance metrics across Agile, SDLC, Engineering, Operations, Quality, Risk, Financial, and Workforce domains.This role serves as the business owner for the Technology Metrics Framework, establishing metric definitions, business rules, calculation logic, thresholds, systems of record, reporting standards, governance routines, and executive reporting requirements.The role functions as the primary translator between leadership reporting needs and technical implementation teams by defining what should be measured, why it matters, how it is calculated, who owns the data, and how insights should drive decision-making and continuous improvement.**Primary Focus**Enterprise technology metric strategy, governance, and standardization.Definition of technology KPIs, KRIs, executive scorecards, and performance reporting frameworks.Ownership of Tech ART Playbook metrics, Agile Operations metrics, SDLC metrics, and leadership reporting requirements.Development of metric business rules, calculation logic, health thresholds, and systems-of-record standards.Executive communications, training, adoption, and metric interpretation guidance.Continuous improvement of measurement practices across Technology.**Key Responsibilities**Define, document, and govern enterprise technology metrics spanning Reliability, Delivery, Productivity, Quality, Risk, Financial, Talent, Agile Operations, and SDLC performance domains.Establish enterprise standards for metric definitions, data ownership, business rules, thresholds, calculation methodologies, and reporting expectations.Serve as the business owner for Technology leadership reporting capabilities, including Tech ART Playbooks, Agile Operations dashboards, SDLC scorecards, executive routines, and performance reviews.Define systems of record across Jira, ServiceNow, Zephyr, GitLab, Power BI, SharePoint, Workday, Financial systems, and other enterprise platforms.Develop metric catalogs that document purpose, calculation logic, filters, assumptions, limitations, data lineage, intended audience, expected actions, and escalation guidance.Define measurement frameworks for Reliability, Stability, Change Success Rates, Incident Management, Service Levels, Delivery Predictability, Flow Metrics, Engineering Productivity, Quality, DORA Metrics, Financial Health, Workforce Health, and Agile maturity.Establish governance and quality controls to ensure metric consistency, comparability, and executive confidence across all technology organizations.Partner with leadership teams to define monthly, quarterly, and operational reporting routines that replace manual data collection with repeatable and trusted reporting processes.Develop executive-ready narratives that explain trends, risks, performance drivers, improvement opportunities, and recommended actions.Evaluate metric effectiveness and continuously refine KPIs to align with evolving organizational objectives.Facilitate cross-functional working sessions to align stakeholders on metric definitions, reporting standards, and interpretation guidance.Create training materials, communications, job aids, playbooks, and adoption strategies supporting enterprise rollout to Technology leadership audiences.Support Agile Operations metric maturation and expand standardized metrics across Teams, ARTs, Domains, and Executive reporting layers.Define future-state measurement capabilities including flow metrics, outcome metrics, SDLC compliance indicators, value-stream analytics, platform engineering metrics, and developer productivity insights.Partner with the Lead Engineer to translate reporting requirements into actionable technical specifications, data requirements, and implementation roadmaps.**Required Qualifications**Combined minimum of 10 years' higher education and/or operational/business analytics/systems development experienceExperience as a Senior Business Systems Analyst, Metrics Analyst, Reporting Analyst, Process Analyst, Governance Lead, Product Owner, or similar role.Deep experience defining KPIs, KRIs, scorecards, dashboards, business rules, and performance measurement frameworks.Strong understanding of Agile delivery, SDLC processes, engineering practices, software development metrics, and operational reporting.Experience developing executive reporting, governance frameworks, and organizational performance measurement strategies.Ability to translate complex business goals into measurable outcomes and actionable reporting requirements.Strong facilitation, communication, stakeholder management, and executive presentation skills.Experience documenting data definitions, metric standards, reporting requirements, and governance practices.**Preferred Qualifications**Experience with Jira, ServiceNow, GitLab, Zephyr, Power BI, SQL, Confluence, SharePoint, Snowflake, or enterprise analytics platforms.Experience supporting Agile transformations, SDLC governance, technology operating models, or enterprise reporting programs.Knowledge of DORA metrics, Flow Metrics, Value Stream Management, Agile metrics, software engineering effectiveness, and technology governance practices.Experience within banking, financial services, technology governance, risk management, or enterprise transformation organizations.Certifications such as CBAP, PMI-PBA, SAFe, PMP, Lean Six Sigma, ITIL, Agile, Data Analytics, or business architecture certifications.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $123,600.00 - $206,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Buffalo, New York, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.