Business Systems Analyst (Supply Chain & Distribution)

Worklane GmbH; Atlanta (GA); Hybrid; USD 116,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work arrangements

Competitive salaries

Job summary

ResMed's Global Technology Solutions (GTS) seeks a Business Systems Analyst (Supply Chain & Distribution) to optimize warehouse and order management systems and drive improvements across distribution operations. Hybrid role in the U.S., working with stakeholders, product teams, and development to translate needs into practical solutions.

You'll cover system configuration, process documentation, testing, training, and ongoing support while delivering measurable business outcomes and cost

Qualifications

• Experience implementing and supporting Warehouse Management Systems (WMS) and Order Management System (OMS).
• Experience supporting distribution operations, inventory, and shipping processes.
• Knowledge of manufacturing, procurement forecasting, and planning processes.
• Proficiency in SQL and basic data querying.
• Experience across the full project lifecycle with technical and business stakeholders.

Responsibilities

• Understand operational challenges with stakeholders and identify opportunities for system and process improvements.
• Lead discussions around business processes, requirements, and technology initiatives.
• Translate requirements into actionable solutions and document data flows across systems.
• Define and document processes, workflows, and data flows across operational systems.
• Configure system settings to support business requirements and operational excellence.
• Serve as a systems expert for OMS/WMS and integrations with third-party tools.
• Provide guidance, troubleshooting, and ongoing system support for distribution operations.
• Drive projects from requirements through testing, implementation, and adoption.
• Coordinate UAT and deliver end-user training for new capabilities.
• Collaborate across functions to resolve issues and apply change management practices.

Skills

Warehouse Management Systems

Order Management

SQL

Data analysis

Stakeholder management

Cross-functional collaboration

Project coordination

Change management

Education

Degree in Computer Science, Engineering, Business, or related field

Tools

HighJump

Körber

SQL

Job description

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Help shape the systems that keep healthcare moving.

At Resmed, technology and operations work hand in hand to deliver better outcomes for patients, providers, and partners around the world. As a Business Systems Analyst (Supply Chain & Distribution) within our Global Technology Solutions (GTS) team, you will play a key role in improving the systems and processes that support distribution operations. Working closely with business stakeholders, product management, and development teams, you'll turn business needs into practical solutions, help drive technology initiatives from requirements through implementation, and support the continuous improvement of warehouse and order management capabilities.

This is a hybrid role based in San Diego, CA, Atlanta, GA, or Indianapolis, IN.

You'll join Global Technology Solutions (GTS), partnering across Supply Chain and Distribution Operations while serving as a trusted expert in Warehouse Management Systems (WMS), Order Management, and business process improvement.

What You'll Do

• Partner with business stakeholders to understand operational challenges, identify opportunities, and recommend system and process improvements.
• Lead discussions around business processes, operational requirements, and technology initiatives.
• Gather, analyse, document, and translate business requirements into actionable solutions.
• Define and document business processes, procedures, workflows, and data flows across operational systems.
• Configure system settings and options to support business requirements and operational excellence.
• Serve as a systems expert for Order Management and Warehouse Management solutions, including integrated third-party systems and business intelligence tools.
• Support Distribution Operations by providing guidance, troubleshooting, and ongoing system expertise to end users.
• Act as a subject matter expert for systems and processes supporting distribution activities and continuous improvement initiatives.
• Drive projects from requirements gathering through testing, implementation, and adoption.
• Monitor project outcomes and business results, recommending changes to maximise effectiveness and achieve objectives.
• Evaluate tools, technologies, and process improvements that enhance performance and reduce operational costs.
• Lead systems testing activities and coordinate user acceptance testing efforts.
• Deliver training and support to end users to encourage successful adoption of new capabilities.
• Collaborate with cross-functional teams to resolve business and systems issues.
• Apply change management and communication practices to support organisational readiness and adoption.

What You Bring

• Experience implementing and supporting Warehouse Management Systems, ideally HighJump/Körber.
• Experience supporting Order Management, Order Fulfilment, Shipping, and Inventory processes.
• Knowledge of warehouse and distribution operations within a supply chain environment.
• Understanding of Bill of Materials, Manufacturing, Procurement, Forecasting, and Planning processes.
• Experience working with data analysis tools and applications.
• Familiarity with SQL and the ability to write basic database queries.
• Strong business process analysis, facilitation, and project coordination capabilities.
• Experience working across the full project lifecycle with both technical teams and business stakeholders.
• Proven ability to manage stakeholder expectations and collaborate across functions.
• Understanding of software development methodologies and change management practices.
• Strong analytical, organisational, communication, and problem-solving skills.
• Ability to translate technical concepts into clear, practical information for diverse audiences.
• Degree in Computer Science, Engineering, Business, or a related field is valued.

Nice to have

• Familiarity with Agile delivery methodologies.
• Experience supporting business intelligence solutions.
• Experience working with integrated supply chain technology environments.

What Sets You Apart

• Curiosity: You ask thoughtful questions, challenge assumptions, and look beyond symptoms to uncover root causes.
• Ownership: You take responsibility for outcomes and follow through on commitments to keep initiatives moving forward.
• Collaboration: You bring people together, build alignment across teams, and create productive working relationships.
• Adaptability: You stay effective when priorities shift and can navigate complex operational environments with confidence.
• Customer Focus: You understand the impact systems have on end users and work to create solutions that improve their experience.
• Continuous Improvement: You consistently look for smarter, simpler, and more effective ways of working.

Why Join Resmed

At Resmed, our mission is to help people breathe better, sleep better, and live healthier lives. Global Technology Solutions plays a critical role in that mission by building secure, scalable, and future-ready platforms that support patients, providers, partners, and employees around the world. You'll join a team focused on operational excellence, collaboration, and continuous improvement, where your work will directly influence how technology enables supply chain and distribution operations at scale. If you're motivated by solving complex business challenges and turning ideas into meaningful outcomes, you'll find purpose and impact here.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is:$116,000.00 - $145,000.00 USD.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.