Business Systems Analyst (Supply Chain)

ResMed Inc; San Diego (CA); On-site; USD 116,000 - 145,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life Insurance

AD&D

Disability Insurance — short-term and

Disability Insurance — long-term

Sleep care management

HSA

FSA

Commuter benefits

401(k)

ESPP

EAP

Tuition assistance

Flexible Time Off

Job summary

ResMed Inc. is seeking a Supply Chain Technology Lead within Global Technology Solutions to optimize Order and Warehouse Management systems.

You will partner with business stakeholders, Product Management, and Development to drive projects end-to-end, from requirements gathering through implementation and adoption. The role emphasizes process documentation, data flow design, performance reviews, and cost-reduction opportunities while ensuring alignment with global standards.

Qualifications

• Experience implementing and supporting Warehouse Management Systems (WMS), preferably HighJump/Korber.
• Experience in Order Management, Order Fulfillment, Shipping, and Inventory functions.
• Working knowledge of Bill of Materials, Manufacturing, Procurement, and Forecasting & Planning.
• Working knowledge of Data Analysis applications and tools.
• Familiarity with SQL and database tables; ability to write basic queries.
• Strong project management, business process design and facilitation skills.
• Experience delivering large-scale technology projects in Supply Chain Operations.

Responsibilities

• Drive projects from initiation to implementation and benefits realization.
• Define and document processes, data flows, and system configurations for business systems.
• Serve as systems expert for Order Management and Warehouse Management; support end users and integrate 3rd party systems and BI tools.
• Lead cross-functional teams to address business or systems issues and manage stakeholder expectations.
• Track project effectiveness and drive continuous enhancements to meet business objectives.
• Provide end-user training and manage system testing activities.
• Communicate the technical vision to both technical and non-technical stakeholders.

Skills

Warehouse Management Systems

Order Management

Data Analysis

SQL

Project Management

Stakeholder Management

Agile

Software Development Methodologies

Education

BS in Computer Science, Engineering or Business

Tools

HighJump/Korber WMS

Job description

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

The role will be responsible for operational excellence by partnering with business to understand and improve operational systems and processes while ensuring business requirements are being met. Collaborating closely with the business stakeholders, Product Manager, and Development Team, this role will be responsible for driving projects from start to finish from requirements gathering to implementation. In addition, it is responsible for reviewing tools and technologies for improving performance, reducing costs, and managing deliverables. This role will also drive solution adoption by leveraging key change management, communication and stakeholder management principles.

Responsibilities

• Capable of understanding Resmed business models and strategic direction along with our implementation of systems to assess, recommend, and implement business improvements and initiatives
• Drive discussions on business processes and initiatives.
• Define and document processes, procedures and data flows of business systems; configure system settings and options
• Systems expert for Order Management and Warehouse Management systems and provide support to end users; including but not limited to 3rd party integrated systems, and BI solutions
• Be the subject matter expert for all systems and processes utilized by Distribution Operations and lead continuous enhancement of the systems to support business processes.
• Track and monitor effectiveness of projects, recommend and implement changes as needed to ensure business objectives are met.
• Demonstrate critical thinking when faced with challenging tasks or problems.
• Provide end user training and manage systems testing activities as required.
• Lead cross-functional linked teams to address business or systems issues.
• Other tasks and responsibilities as assigned.

Qualifications and Experience

• Experience implementing and supporting Warehouse Managements Systems, preferably HighJump/Korber
• Experience in Order Management, Order Fulfillment, Shipping, and Inventory functions.
• Working knowledge of Bill of Material, Manufacturing, Procurement, and Forecasting & Planning.
• Working knowledge of Data Analysis applications and tools.
• Familiarity with SQL and database tables, and can write basic queries.
• Strong project management, business process design and facilitation skills.
• Experience in all phases of project cycle interfacing both with technical teams as well as multiple lines of the business users.
• Proven experience managing stakeholder expectations and managing cross-functional teams.
• Strong familiarity with software development methodologies and change management process.
• Familiarity with Agile methodology is a plus.
• Strong analytical, organizational, and communication skills.
• Excellent interpersonal, written and oral communication skills.
• Outstanding time management and organization.
• Adept in problem solving and resolving conflict.
• Able to manage internal customer relationships and expectations.
• Ability to understand technical vision and communicate it to both technical and non-technical parties.
• BS in Computer Science, Engineering or Business a plus.
• Minimum 3 years experience in delivering large scale technology projects/programs in Supply Chain Operations

Employees scheduled to work 30 or more hours per week are eligible for benefits.

Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Salary: $116,000.00 - $145,000.00 USD.

This position qualifies for the following benefits package:

• comprehensive medical
• vision
• dental
• life
• AD&D
• short-term and long-term disability insurance
• sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

If this sounds like the workplace for you,

We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.