Business Systems Analyst Sr

University of Utah; Salt Lake City (UT); On-site; USD 71,000 - 73,000; Full time

Job summary

The University of Utah seeks an Assistant Director of Occupancy Management to lead housing operations focusing on occupancy management and team leadership. This full-time role involves supervising staff, managing room assignments, and enhancing the student housing experience through innovative strategies. The ideal candidate will have a background in higher education housing operations and strong customer service skills.

Qualifications

• Requires a bachelor's degree or equivalent experience.
• 4-6 years in housing operations or management.
• Leadership capabilities to manage staff effectively.

Responsibilities

• Supervise a team of four full-time staff and oversee student employees.
• Manage the housing room selection and assignment process.
• Conduct data analysis to inform occupancy strategies.

Skills

Team Leadership

Customer Service

Data Analysis

Process Management

Education

Bachelor's degree in a related area

Tools

StarRez housing management platform

Job description

Working Title Assistant Director of Occupancy Management

Job Grade

Job Grade F

FLSA Code

FLSA Code Computer Employee

Patient Sensitive Job Code?

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Monday to Friday (day).
Occasionally work nights and weekends as needed to fulfill job responsibilities.

VP Area

VP Area President

Department

Department 00307 - Housing & Residential Educ

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $71,000 to $73,000

Close Date

Close Date 07/15/2025

Priority Review Date (Note - Posting may close at any time)

Priority Review Date (Note - Posting may close at any time) 06/05/2025

Job Summary

The University of Utah’s Housing & Residential Education ( HRE ) team is seeking a results-driven, systems-savvy and human centered leader to serve as the Assistant Director of Occupancy Management—a critical role that sits at the intersection of housing strategy, operational efficiency, and team leadership. Reporting to the Associate Director of Operations, this role leads the planning – including providing guidance and understanding of the end-user experience, execution, and optimization of the entire housing room-selection/assignment lifecycle—from applications and waitlists to occupancy forecasting and system oversight. You’ll supervise a team responsible for assignment coordination, student outreach, and project management, and play a pivotal role in advancing our goal of delivering a seamless, data-informed housing experience. This is not a passive role—it’s for someone who thrives in solving complex problems, brings sharp attention to detail, and is ready to develop a solution-oriented team

Responsibilities

Team Leadership & Performance Management

• Directly supervise four full-time staff: two Assignment Coordinators, one Housing Outreach Coordinator, and one Project Coordinator to develop a robust, student focused occupancy program
• Develop a high performing team to advance student experience through ongoing development, process enhancement, and a service-oriented approach
• Indirectly oversee 10–14 student employees supporting the central housing office

Customer Service

• Model exceptional customer service while resolving student and parent inquiries, especially during high-volume periods
• Act as a departmental responder during housing-related emergencies or system outages
• Provide leadership support during key operational windows such as move-ins, move-outs, or overflow planning

Occupancy & Capacity Management

• Operate as the main driver to facilitate the full housing room-selection/assignment process including room placements, holds, waitlists, and Living Learning Community coordination through collaboration, process development, and internal communications
• Proactively manage space utilization to maintain high occupancy across multiple housing types and contract periods
• Oversee the production and analysis of occupancy reports, cancellations, and forecasting dashboards that drive operational decisions
• Work cross-departmentally to develop processes (e.×., room change[s]) that create efficient structures that support the student experience, staff engagement, and maximize occupancy strategy
• Serve as one of HRE’s central points of contact for occupancy data and trends—partnering with Admissions, Residential Education and LLC partners.
• Communicate policy shifts, capacity constraints, and occupancy projections to campus partners
• Develop positive working relationships between Housing & Residential Education and campus partners

Housing Software & Technical Oversight

• Act as a key partner to the Dev team in managing the StarRez housing system
• Design, test, and implement workflows that streamline student housing operations
• Provide training and troubleshooting support to internal users and external partners accessing StarRez
• Ensure data integrity through system audits and process documentation

Budget & Strategic Resource Management

• Co-manage area budgets totaling over $500,000 for payroll, supplies, and operational tools
• Align spending with department priorities, growth plans, and service-level goals
• Contribute to annual budget development and upcoming fiscal year proposals

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 4-6 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience managing or enhancing StarRez or similar housing management platforms
• Experience developing a cohesive, high performing team
• Background in higher education housing operations or auxiliary services
• Budget oversight and resource management experience

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu



https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
  • Yes
  • No
• * How many years of experience do you have enhancing StarRez or similar housing management platforms?
  • Less than 1 year
  • 1 to 3 year
  • More than 3 years
• * Do you have experience reviewing and critiquing business processes?
  • Yes
  • No
• * Do you have experience supervising full-time staff members?
  • Yes
  • No

Required Documents

Resume

Cover Letter

List of References

Optional Documents

Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]