Business Systems Analyst, Sales Intelligence

MediData; New York (NY); Hybrid; USD 96,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401(k) matching

Family leave

Flexible paid time off

10 paid holidays

Job summary

Medidata in New York City is seeking a Salesforce Business Analyst to bridge business needs with Salesforce/Apex/LWC solutions. Hybrid role, reporting to the Senior Manager, Sales Innovation & Technology (Sales Intelligence team).

You will gather requirements, define KPI logic, and build declarative Salesforce apps, with collaboration from platform and data engineering teams. 2-4 years' experience required; Salesforce Admin cert preferred.

Qualifications

• 2-4 years of experience in business analysis, Salesforce administration, or revenue/sales operations.
• Strong requirements-gathering and stakeholder management skills.
• Proficient in declarative Salesforce development: validation rules, Flow, page layouts, reports and dashboards.

Responsibilities

• Work with stakeholders and end users to gather, define, and document business requirements
• Develop user stories and process flows to support the design of Salesforce and AI-driven solutions
• Own KPI and business logic definitions for Sales Intelligence initiatives, partnering with data engineering
• Build and maintain declarative Salesforce work tied to your requirements: validation rules, flows, layouts, reports
• Identify and document process pain points and gaps against best practice
• Partner with the platform team on heavier build work when scope exceeds declarative
• Demonstrate a strong understanding of Salesforce capabilities and limitations to non-technical stakeholders
• Document processes and provide training for end users and team members
• Manage prioritization conversations with stakeholders to protect scope and timelines

Skills

Salesforce administration

Requirements gathering

Stakeholder management

Declarative Salesforce development

CRM Analytics

Apex

LWC

Education

Salesforce Administrator certification

Tools

Apex

LWC

Job description

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.

About the Team:

The Sales Intelligence team builds the systems, models, and tooling that give commercial teams faster, more reliable insight, from opportunity health scoring to agentic AI workflows running on Salesforce. As those systems move toward production, we need someone who can sit between the business and the builders: gathering requirements, defining what a metric or rule should actually mean, and making sure what gets built matches what the business asked for.

This is a hands-on, high-ownership role. You'll define requirements and business logic directly with partners, then build the declarative Salesforce solutions, reports, validation rules, and straightforward flows, that deliver on them. Deeper data model architecture, CRM Analytics, and code-level work (Apex/LWC) sit with our platform and data engineering team, but you'll partner closely with them rather than hand off everything you touch. This role reports to the Senior Manager, Sales Innovation & Technology (Sales Intelligence team).

Responsibilities:

• Work with stakeholders and end users to gather, define, and document business requirements
• Develop user stories and process flows to support the design of Salesforce and AI-driven solutions
• Own KPI and business logic definitions for Sales Intelligence initiatives (opportunity scoring, agentic analytics, seller-facing AI tools), partnering with data engineering to translate that logic into fields, models, and rules
• Build and maintain the declarative Salesforce work tied to your own requirements: validation rules, straightforward flows, page layouts, and native reports and dashboards
• Identify and document process pain points and gaps against best practice
• Support field and picklist governance: audit existing Opportunity fields, recommend deprecation, and help design new fields for pipeline stages and health scoring
• Partner with the platform team on heavier build work (data model architecture, CRM Analytics, Apex/LWC) when a requirement exceeds declarative scope
• Demonstrate a strong understanding of Salesforce's capabilities and limitations, and communicate them clearly to non-technical stakeholders
• Contribute requirements and process documentation to the CRM Audit and Data Model workstream
• Document processes and provide training for end users and team members
• Manage prioritization conversations with stakeholders to protect scope and delivery timelines

Qualifications:

• 2-4 years of experience in business analysis, Salesforce administration, or revenue/sales operations
• Strong requirements-gathering and stakeholder management skills, comfortable pushing back on scope
• Proficient in declarative Salesforce development: validation rules, Flow, page layouts, reports and dashboards
• Strong instinct for translating ambiguous business questions into concrete, documented requirements
• Comfortable partnering with technical builders (Apex/LWC developers, data engineers) without needing to be one
• Work with both technical and non-technical stakeholders
• Strong documentation habits: process maps, user stories, decision logs
• Salesforce Administrator certification
• Experience with CRM Analytics

The salary range posted below refers only to positions that will be physically based in New York City. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $96,000-$128,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

#LI-Hybrid

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.