Business Systems Analyst - Program Management

ALOM; Indianapolis (IN); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health & welfare coverage

401(k) match

Paid leaves

Job summary

ALOM is seeking a seasoned Program Manager to shape technology-enabled supply chains across ERP, WMS, OMS, and TMS platforms. You will connect customer requirements with engineering execution, driving high‑impact programs and ensuring seamless, compliant operations.

You will lead cross‑functional workstreams, apply Lean and Six Sigma methods, and use data to guide decisions while coordinating with clients and partners to implement new capabilities and features.

Qualifications

• 7+ years of experience in supply chain, logistics, or operations technology with 3+ years in program/project management.
• Hands-on knowledge of at least two ERP/WMS/OMS/TMS systems; experience with all four is preferred.
• Practical familiarity with AI/automation tools for business process improvement.
• Experience applying Lean, Six Sigma, or value stream mapping to real workflows.
• Proven track record leading complex, multi-stakeholder programs through go-live and stabilization.
• Strong analytical skills with data-driven decision making.
• Excellent communication, stakeholder management, and executive presentation skills.
• Preferred PMP, PgMP, or Lean Six Sigma certifications; experience with system modernization, EDI, or API integrations.

Responsibilities

• Develop program charters, roadmaps, timelines, and resource plans.
• Manage risk, scope, and change across multiple workstreams; drive decisions to closure.
• Create clear business documentation of as‑is and to‑be processes for decision making.
• Identify optimization opportunities and implement process changes.
• Provide technical oversight across WMS/ERP systems and integration layers.
• Conduct research to scope processes, recommend products, and contribute to complex designs.
• Ensure clean data flow across ERP, WMS, OMS, and TMS with proper handoffs.
• Collaborate with customers and partners to define roadmaps for new features.
• Coordinate with IT and system integrators to translate requirements into specs.
• Drive visibility, prioritization, and delivery for engineering teams; manage backlogs and UAT.

Skills

Program management

ERP/WMS/OMS/TMS

AI/automation familiarity

Lean/Six Sigma

Multi-stakeholder leadership

Data analytics

Executive communication

Certification like PMP

Tools

EDI integrations

API integrations

BI tools

Job description

Are you a quality-focused professional who excels in driving accuracy and impeccable service in our fulfillment and manufacturing? Are you looking to be an integral part of a top-performing division within a technology-driven, growing organization that continuously invests in the training and development of its employees? If so, welcome to ALOM!

We are a global, high-volume, solutions-providing, and service-driven supply chain management company. Our award-winning leadership develops and implements highly optimized product delivery strategies for our customers, representing leading brands in the energy, technology, and medical industries. ALOM is an exciting company committed to equal opportunities for all people. Every minute of every day, our staff and systems have a positive impact on manufacturing, e-commerce, fulfillment, and logistics operations worldwide. To achieve this level of excellence, we demand that each team member delivers with excellence every single day.

ALOM is a destination for passionate, talented, and service-oriented professionals. We continually invest in our employees, reward bold thinking, promote teamwork, and focus on community engagement. Our inclusive culture is built on diversity, acceptance, respect, belongingness, and operational excellence. See your career grow in an environment where fresh ideas, results, and professional development are encouraged. Sound exciting?

Summary

Are you excited by the idea of shaping the future of technology‑enabled supply chains? As part of the Program Management Team at ALOM, you will drive strategic initiatives across ERP, WMS, OMS, and TMS platforms, connecting business needs, customer requirements, and engineering execution to deliver seamless, high‑compliance operations.

You will have the opportunity to:

• Lead high‑impact, cross‑functional programs across ALOM’s core supply chain technology stack (ERP, WMS, OMS, TMS) that improve system integration, order‑to‑fulfillment efficiency, and operational visibility
• Serve as an integral link between our customers and our engineering teams, translating complex business requirements into scalable technology solutions
• Analyze end‑to‑end order and warehouse workflows (order entry, allocation, receiving, put‑away, picking, packing, shipping, returns) to identify efficiency gains and automation opportunities
• Assess and apply AI‑enabled tooling and process engineering methods to re‑engineer legacy workflows — solving business problems rather than simply automating the status quo
• Support the department through process development, documentation, resource management, implementation, testing, external communications, and end‑user training/adoption across enterprise platforms and services
• Lead change management and training efforts so new systems and processes are successfully adopted across the organization

Here’s what you need to succeed in the role:

• 7+ years of experience in supply chain, logistics, or operations technology, with at least 3+ years in program/project management
• In‑depth functional knowledge of at least two of the following: ERP, WMS, OMS, TMS systems (hands‑on experience with all four is strongly preferred)
• Practical familiarity with AI/automation tools and how they apply to business process improvement, including the ability to evaluate feasibility and ROI
• Experience applying process engineering or continuous improvement methodologies (Lean, Six Sigma, BPR) to real workflows
• Proven track record leading complex, multi‑stakeholder programs from initiation through go‑live and stabilization
• Strong analytical skills with experience using data to drive operational decisions
• Excellent communication, stakeholder management, and executive presentation skills
• Preferred: PMP, PgMP, and/or Six Sigma/Lean certification; experience leading system modernization or replatforming initiatives (e.g., migrating legacy on‑prem to cloud platforms); familiarity with EDI, API integrations, and supply chain analytics/BI tools

You will be responsible for:

• Developing program charters, roadmaps, timelines, and resource plans; tracking milestones and reporting status to stakeholders
• Managing risk, scope, and change control across multiple concurrent workstreams; driving design decisions to closure rather than allowing projects to stall in open‑ended discussion
• Creating clear, well‑organized business documentation outlining as‑is and to‑be process capabilities for stakeholder evaluation and decision‑making
• Building a deep understanding of internal processes and functionality to recommend optimization opportunities and implement process design changes
• Providing technical oversight across WMS/ERP systems and dependent applications, with an understanding of integration layers and awareness of emerging technologies
• Performing research to scope processes, recommend products, and contribute to complex system designs across multiple applications
• Ensuring clean data flow and process alignment across ERP, WMS, OMS, and TMS platforms, with particular attention to order lifecycle handoffs (order capture → allocation → warehouse execution → shipment)
• Liaising with external customers to understand requirements, onboard them to ALOM systems/capabilities, and develop roadmaps for new or enhanced features
• Collaborating with ALOM partners and external software vendors to explore product options, monitor performance, and ensure business needs are met within project timelines
• Partnering with IT and system integrators to translate business requirements into functional specifications for development and infrastructure projects
• Driving visibility, prioritization, planning, and delivery of work for the engineering team, including backlog management, sprint/release planning, UAT, implementation oversight, and post‑deployment support
• Applying process engineering/continuous improvement methods (Lean, Six Sigma, value stream mapping) to redesign workflows before layering on new technology
• Developing training materials, supporting SOP and system topology documentation, and closing gaps where “tribal knowledge” currently substitutes for documented process

At ALOM, we are committed to fair and equitable pay.

Compensation

Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations. We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.

We offer competitive salaries, benefits including health and welfare coverage, 401(k) match, and paid leaves. Bottom line: ALOM is a great place to work!