Business Systems Analyst, IT Vendor Operations

Block; California City (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a Business Systems Analyst to serve as the first line of defense when issues arise and to act as the bridge between business teams and engineering partners. You will work across Salesforce (CF1), Amazon Connect, Okta, and internal tooling to keep advocates productive and focused on helping customers.

The role emphasizes IT support, business systems, and technical operations with a bias toward process improvement, documentation, and cross-functional collaboration.

Qualifications

• Experience in IT support, business systems, or technical operations — ideally in a support or customer care environment.
• Familiarity with Salesforce administration or configuration (flows, queues, skills, user management).
• Ability to read and interpret code, logs, and system configurations.
• Scripting or automation experience (Python, JavaScript, or similar) is a plus.

Responsibilities

• Support identity and access management administration for an entire suite of applications, balancing routine operational tasks (~40%) with complex, non‑routine requests requiring investigation and specialized attention (~60%).
• Triage and resolve technical support tickets spanning Salesforce, Amazon Connect, Toolbox, Regulator, Registry, internal tax tools, and other internal & external systems
• Perform system validation to ensure tools work as intended for support teams and customers
• Document troubleshooting steps, known issues, and resolution paths to build a shared knowledge base
• Experience in IT support, business systems, or technical operations — ideally in a support or customer care environment
• Familiarity with Salesforce administration or configuration (flows, queues, skills, user management)
• Ability to read and interpret code, logs, and system configurations
• Experience with Amazon Connect, telephony systems, or contact center platforms is a plus
• Scripting or automation experience (Python, JavaScript, or similar) is a plus
• Salesforce (CF1)
• Google Workspace
• AI-assisted development tools

Skills

IT support

Business systems

Technical operations

Salesforce administration

Read/interpret code

Python

JavaScript

Google Workspace

AI tools

Tools

Salesforce

Amazon Connect

Okta

Internal tooling

Job description

Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The IT Vendor Operations team sits at the intersection of business and technology — triaging, troubleshooting, and resolving technical issues across the tools and systems that thousands of Block advocates rely on every day. As Business Systems Analyst you will be the first line of defense when something breaks, the investigator when something behaves unexpectedly, and the bridge between our business teams and engineering partners.

You’ll work across Salesforce (CF1), Amazon Connect, Okta, internal tooling, and more — ensuring advocates can focus on helping customers instead of fighting their tools.

• Support identity and access management administration for an entire suite of applications, balancing routine operational tasks (~40%) with complex, non‑routine requests requiring investigation and specialized attention (~60%)
• Triage and resolve technical support tickets spanning Salesforce, Amazon Connect, Toolbox, Regulator, Registry, internal tax tools, and other internal & external systems
• Perform system validation to ensure tools work as intended for support teams and customers
• Document troubleshooting steps, known issues, and resolution paths to build a shared knowledge base
• Experience in IT support, business systems, or technical operations — ideally in a support or customer care environment
• Familiarity with Salesforce administration or configuration (flows, queues, skills, user management)
• Ability to read and interpret code, logs, and system configurations
• Experience with Amazon Connect, telephony systems, or contact center platforms is a plus
• Scripting or automation experience (Python, JavaScript, or similar) is a plus
• Salesforce (CF1)
• Google Workspace
• AI-assisted development tools

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Together, we’re helping build a financial system that is open to everyone.

Contact us here with hiring practice or data usage questions.