Business Systems Analyst III

Computer Task; Northern (KY); Hybrid; USD 36,000 - 59,000; Full time

Job summary

CTG is seeking a Business Systems Analyst III to manage API inventories and governance for enterprise systems. The role involves coordinating with security, ServiceNow, API portals, and business stakeholders to ensure accurate ownership and data across the enterprise.

You will lead moderately complex projects, translate requirements into functional specs, and support testing and post-implementation activities.

Qualifications

• Understanding of API components and system integrations.
• Experience facilitating system integration activities and governance workflows.
• Strong analytical, problem-solving, organizational, and communication skills.

Responsibilities

• Manage the enterprise API inventory to ensure data is complete and accessible.
• Partner with application security to collect API data from scanning tools and populate the repository.
• Identify API owners and establish governance workflows with ServiceNow teams.
• Facilitate API inventory completeness reviews and expand data integrations.
• Collaborate with API portal teams to present inventory data in the catalog.
• Lead moderately complex projects from proposal to implementation and post-implementation.
• Gather requirements from stakeholders and translate them into functional specs.
• Develop and execute test plans and test cases including UAT support.
• Assess impact of changes across integrated systems and coordinate implementation.

Skills

API governance

Project management

Stakeholder communication

Analytical thinking

Team collaboration

Education

Bachelor's degree

Tools

ServiceNow

Job description

Are you ready to join a growing team?

CTG is seeking to fill a Business Systems Analyst III opening for our client.

Location: Remote
Duration: 12 months

Primary Responsibilities:

• Manage the enterprise API inventory to ensure API data is complete, accurate, current, and accessible for internal reference.
• Partner with application security teams to collect API endpoint data from scanning tools and populate the central API repository.
• Identify API owners and establish governance workflows with ServiceNow teams to maintain accurate ownership and inventory information.
• Facilitate regular API inventory completeness reviews and expand data integrations as needed.
• Collaborate with API portal teams to present inventory data within the API catalog.
• Facilitate moderately complex projects from proposal through implementation and post-implementation.
• Meet with business stakeholders to gather requirements and translate them into functional specifications.
• Develop and execute test plans and test cases for assigned applications and systems, including integrated testing and UAT support.
• Assess the impact of application changes across integrated systems and coordinate implementation activities.
• Monitor project scope, requirements, documentation, regulatory obligations, and Corporate Technology standards.
• Coordinate timely resolution of testing and implementation issues and conduct post-implementation follow-up.
• Identify and elevate risk-related issues and maintain internal control and audit requirements.
• Mentor less experienced staff through application training, research analysis, and project methodology guidance.

Scope of Responsibilities:

• Serve as a functional lead for assigned applications and moderately complex projects.
• Research and analyze business and technical requirements to ensure functional designs meet stakeholder needs.
• Collaborate with business, technology, security, ServiceNow, and API portal teams to coordinate requirements, integrations, testing, and governance.
• Ensure functional specifications, change requests, testing documentation, and implementation activities remain aligned with business requirements and applicable standards.
• Support API governance, inventory management, system integration, and application lifecycle activities.

Supervisory/Managerial Responsibilities:

• May serve as a functional lead and mentor less experienced staff.
• Coordinate activities across business and technology teams but has no direct supervisory responsibility.

Education and Experience Required:

• Understanding of API components and system integrations.
• Experience facilitating system integration activities and defining governance workflows.
• Minimum of 4 years of combined higher education and/or operational or business analytics experience.
• Proficiency with personal computers and applicable software packages.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple projects or workstreams of basic to moderate complexity.
• Ability to work effectively both independently and in a team environment.

Education and Experience Preferred:

• Bachelor's degree.
• Experience supporting business applications or serving as a subject matter expert for business systems.
• Knowledge of interfacing and integrated applications.
• Experience with project management, word processing, and spreadsheet applications.
• Familiarity with application development software and hardware platforms.
• Understanding of application frameworks and technology environments.
• Strong verbal and written communication, presentation, organization, and time management skills.
• Ability to coordinate across applications, business units, and technology teams.
• Ability to recognize project milestones and delivery dates, recommend solutions, and manage competing priorities.
• Detail-oriented with strong lateral-thinking and problem-solving abilities.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

The expected base salary for this position ranges from $26.00 - $43.34/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next- working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.