Business Systems Analyst eCommerce Loyalty Platforms

EITACIES Inc.; Phoenix (AZ); Ibrido; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

We are seeking a Business Systems Analyst to join EITACIES Inc. in Tempe, AZ, focusing on ecommerce and loyalty platforms across digital ordering and customer experience initiatives.

The role requires collaboration with engineering and product teams to define requirements, user stories, and acceptance criteria in an Agile environment. The ideal candidate has 6+ years of experience in business/system analysis within ecommerce/mobile contexts and a solid understanding of APIs, microservices, and

Competenze

• 6+ years of experience as a Business/System Analyst.
• Strong background in eCommerce and mobile application platforms.
• Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives.
• Understanding of QSR operations, digital ordering, checkout, promotions, and customer journeys.

Conoscenze

Business analysis

Requirements gathering

User stories

Agile Scrum

APIs

Ecommerce

Mobile apps

Customer experience

Descrizione del lavoro

Business Systems Analyst (eCommerce & Loyalty Platforms)

Tempe, AZ (Onsite/Hybrid)

Looking for a System Analyst who has worked at the intersection of digital commerce, loyalty programs, mobile applications, and customer experience platforms. This role will support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations.

Requirements

• 6+ years of experience as a Business/System Analyst
• Strong background in eCommerce and mobile application platforms
• Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives
• Understanding of QSR (Quick Service Restaurant) operations, digital ordering, checkout, promotions, and customer journeys
• Experience working with APIs, microservices, integrations, and modern cloud-based architectures
• Ability to gather requirements, create user stories, define acceptance criteria, and partner closely with engineering and product teams
• Experience working in Agile/Scrum environments

Nice to Have

• AWS cloud exposure
• Identity and authentication platforms (SSO, OAuth, Customer Identity)
• API modernization or orchestration programs
• CBAP, CCBA, Agile BA, or Product Owner certifications