Business Systems Analyst, Commercial Operations

NeoGenomics; Orlando (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

NeoGenomics is seeking a Remote Business Systems Analyst to provide analytical support to our Commercial Operations team. This role involves developing key performance indicators and collaborating with various departments to drive revenue growth and enhance client engagement while utilizing tools such as Salesforce and Excel.

Benefits

401k match

Tuition reimbursement

16 days paid time off

Wellness courses

Qualifications

• 2+ years’ experience in analyst role or similar function.
• Strong administrative skills and ability to handle sensitive information.

Responsibilities

• Provide analytical support to the Commercial Operations team.
• Develop and monitor Key Performance Indicators (KPIs).
• Collaborate with Sales and IT teams to create analytical tools.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Associate's Degree preferred

Bachelor's/advanced degree

Tools

Salesforce

Excel

Job description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics has an opening for a Remote Business Systems Analyst who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

PositionSummary:

The Business Analyst, Sales Operations (BASO) will becommitted to providing analytical support to the Commercial Operations team. They will be responsible for determining key performance indicators (KPIs) for all ongoing and upcoming commercial operation initiatives. BASO will be responsible for working cross-functionally within clinical division to develop and monitor commercial facing KPIs that directly link to commercial enablement, client engagement, and revenue growth. Programs will include but are not limited to:

-Sales Performance Incentive Funds (SPIF)

-Guided Selling Models

-Partnership Success

-Sales Productivity Reporting

The BASO will be responsible for maintaining sales commissions and collaborating with the MSO for sales commissions administration. The BASO will be responsible for collaborating for the development of Dashboards and Reporting for our commercial team from our CRM, currently SFDC. The BASO will be responsible for data modeling for proposed and on-going commercial initiatives

Responsibilities:

• Liaise with internal stakeholders to help establish detailed requirements for commercial facing enhancements
• Collaborate effectively with the Commercial Operations Team and other clinical departments
• Develop a general understanding of our systems, architecture and business models
• Participate in cross-functional teams or projects
• Complete project goals within established timeline
• Establish open and clear communication channels with various teams and departments at all levels within the organization
• Objectively seek out areas of systematic improvement that foster sales excellence and enablement
• Assist commercial operations team in the development of the next generation of analytics and tools, driving customer retention and revenue appreciation
• Develop and monitor Key Performance Indicators (KPIs) for all ongoing commercial operations and commercial enablement initiatives
• Provide KPI initiative progress report on as-needed basis
• Collaborate in the development of ROI and Business Cases for new assays, products and commercial operation initiatives
• Assist sales team and Senior Leadership in understanding operational process bottlenecks, inconsistencies, and opportunities for improvement
• Collaborate with the Sales, Commercial Operations, and IT teams to create next generational analytics, insight gleaning, and insight providing tools, driving revenue appreciation
• Develop reports, dashboards and other analytical solutions using various reporting solution tools, and support others in their use of the tools. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Education:

Associates Degree preferred, with extra preference given to Bas/BSs or other advanced degree preferred

Experience:

• Administrative responsibilities over CRM (Salesforce, or similar)
• 2+ years’ experience in analyst role or similar function
• Project Management Experience (preferred)
• Support of teams using analytical reporting
• Complex Data Modeling in Excel

Qualification Requirements:

• Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of complex goals and objectives
• Detailed understanding of sales processes, data tracking, and sales analytics
• Strong analytical, problem-solving, and communication skills to analyze and QC data from multiple sources
• Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Advance level of knowledge and understanding of the dynamics involved with organizational growth, change and development
• Prior use and administration of Salesforce.com
• Ability to work independently and effectively with minimal direction
• Strong administrative skills and sophistication to manage business in complex environments
• Exceptional MS Office skills, with emphasis in Excel data modeling
• Lives our values of Quality, Integrity, Accountability, Teamwork and Innovation

Travel Required:

Occasional travel may be required to our lab Sites in CA, FL, TN, and TX