Business Systems Analyst (Capitol Corridor)

Bay Area Rapid Transit; Oakland, California, Hillsborough (CA, MO, NC); On-site; USD 133,000 - 163,000; Full time

Job summary

An established industry player is seeking a Business Systems Analyst to enhance operational efficiency and customer experience. This role involves managing technology functions, overseeing digital platforms, and coordinating with vendors and stakeholders. The ideal candidate will have a strong background in project management, data analytics, and system integration. Join a forward-thinking organization dedicated to serving the Bay Area community while enjoying competitive pay and comprehensive benefits. If you are passionate about technology and improving service delivery, this opportunity is perfect for you.

Benefits

Comprehensive Health Benefits

Paid Time Off

Retirement Program

Professional Development Opportunities

Qualifications

• 4+ years of experience in information systems implementation and analysis.
• Strong project management skills and experience with technology solutions.

Responsibilities

• Manage technology functions for CCJPA operations and customer service.
• Oversee digital platforms and coordinate system integrations.

Skills

Project Management

Data Analytics

Technical Documentation

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Business Administration

Bachelor's Degree in Engineering

Tools

Business Intelligence Tools

Project Management Software

Data Management Systems

Job description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Pay Rate

AFSCME Pay Grade 17

This classification has moved to a salary step structure as of January 1, 2025. Individuals hired into the classification will typically be appointed at Step 1 of the salary range. They will advance to Step 2 after working in the position for six (6) months, to Step 3 after working in the position for twelve (12) months, and to Steps 4 and 5 at one (1)-year intervals thereafter. Each salary step progression will provide a 5% increase to the employee's base salary until Step 5 is reached. The salary range is $133,473.60 to $162,240.00 (AFSCME Grade 17).

Negotiable starting salary will be between $133,473.60 to $147,160.00/annually depending on experience and education.

Reports To

Deputy Managing Director of Capitol Corridor

Current Assignment

Capitol Corridor is an intercity passenger rail service connecting Auburn/Sacramento to Silicon Valley, including San Francisco, Oakland, and Berkeley. Fully funded by the State of California, Capitol Corridor receives administrative support from BART through a managing agency agreement and is a department within BART.

The Business Systems Analyst will be a key member of the CCJPA team, managing a wide range of technology-based functions to support CCJPA's operations, customer service, and data management efforts. Assignments may include overseeing digital platforms, supporting business intelligence and reporting tools, coordinating system integrations, working with third-party vendors, and performing related duties as assigned. The Analyst will also provide technical guidance to staff and act as a liaison to internal and external partners to ensure systems are aligned with operational and strategic needs.

The ideal candidate will demonstrate strong knowledge and experience in the following areas beyond the minimum qualifications including:

• Administration of digital systems and platforms, including vendor oversight and stakeholder coordination.
• Managing data analytics projects and ensuring the integrity, accuracy, and usability of performance data.
• Supporting customer-facing systems such as websites, mobile applications, and customer information services.
• Proficiency in troubleshooting, testing, and documenting technology solutions.
• Development and implementation of technology solutions that enhance service delivery, operational efficiency, and customer experience.
• Coordinating cross-departmental needs and technical requirements with external partners and contractors.
• Strong project management skills, including planning, execution, and evaluation of system enhancements.
• Effective verbal and written communication skills, including the ability to translate technical information for non-technical audiences.
• Exceptional organizational and problem-solving abilities, with attention to detail and the ability to prioritize competing tasks.
• A commitment to continuous improvement, innovation, and delivering high-quality service to internal and external stakeholders.

Selections Process

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Application Process

External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling [phone].

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself.

Examples of Duties

1. Leads the analysis and evaluation of existing operations processes and systems for the Capitol Corridor Joint Powers Authority (CCJPA) to determine input for proposals of new systems and/or improvement of existing systems.
   
   
2. Oversees the planning and implementation of major upgrades and installation of new hardware, technology, and systems for Capitol Corridor; provides oversight for outside vendors/contractors as needed.
   
   
3. Develops strategic plans for data and systems integration; monitors, troubleshoots, and follows up with staff and outside vendors/contractors to ensure proper functioning of integrated systems.
   
   
4. Provides strategic oversight and ensures proper monitoring and data reporting management for all business systems used in CCJPA operations including, but not limited to, Wi-Fi on revenue service vehicles, contactless payment readers, fare collection management, a real-time passenger information system, customer relationship management systems (CRMs), support desk applications, and interactive voice response systems.
   
   
5. Supports the management of assigned projects by developing budgets, allocating resources, monitoring related deadlines, approving invoices, and coordinating communications.
   
   
6. Collaborates with outside IT staff and various CCJPA business areas in analyzing and adapting business requirements into technical specifications used for system configuration, contract agreements, and supporting documents; may collaborate with staff from the District's Office of the Chief Information Officer (OCIO) on how to bring in data from multiple external sources via various application programming interfaces (APIs).
   
   
7. Serves as a liaison between department heads or system users and external IT workers, vendors, and contractors.
   
   
8. Provides guidance on and evaluates the potential impact of system complications on business processes; escalates to vendors as required; applies business best practices.
   
   
9. Composes and maintains standards and procedures, ensuring efficient and effective system use.
   
   
10. Conducts research to identify new systems and solutions; assesses the feasibility and requirements of implementing new systems and/or software applications.
    
    
11. Strategically utilizes business system monitoring to rectify and advance system reliability, propose upgrades to system design and monitoring, and coordinate data utilization between business systems for purposes of data reporting and system functionality.
    
    
12. Develops detailed documentation and training materials related to business and system processes; conducts training for end users and developers.
    
    
13. Leads procurement efforts for CCJPA business systems technology by advertising invitations to bid and requests for proposals, participating in vendor selection, negotiating contract conditions and terms, creating contract scopes of work, and updating and amending contracts as needed.
    
    
14. Attends and participates in professional group meetings and conferences; remains informed of new innovations and trends in the field of information systems.
    
    
15. Performs other duties as assigned.
    
    

Minimum Qualifications

Education:

A bachelor's degree in computer science, business administration, engineering, or a closely related field from an accredited college or university.

Experience:

Four (4) years of (full-time equivalent) verifiable professional experience in information systems implementation, business systems analysis, or related experience, which must have included at least two (2) years of project management experience.

Substitution:

Additional professional experience as outlined above may be substituted for the education on a year-for-year basis.

Knowledge and Skills

Knowledge of:

• Operational characteristics, services and activities of various IT systems, infrastructure, and software applications.
• Principles and practices of business systems applications related to CCJPA operations.
• Principles and practices of project management techniques and technical planning.
• Principles and practices of budget development.
• Principles and practices of utilizing work directives for vendor/consultant management.
• Principles and practices of translating business needs into system requirements.
• Principles and practices of system configuration documentation and policy development.
• Principles and practices of presenting training materials and technical documentation.
• Principles and practices of professional relationship management.
• Principles and practices of program development and administration.
• Principles and practices of procurement.
• Related Federal, State, and local laws, codes, and regulations.
  
  

Skill in:

• Communicating business needs to vendors, consultants, and Capitol Corridor staff.
• Supporting the management of large business and/or system implementation projects.
• Preparing and administering project specifications.
• Collaborating effectively across various teams to achieve project goals.
• Recognizing technical and functional problems related to system applications.
• Developing technical procedures and documentation.
• Adapting language and communication to various departments and staff at all levels of the organization.
• Providing technical guidance and training to others.
• Preparing and maintaining contract terms and agreements.
• Researching, evaluating, and recommending the purchase of new systems, hardware, and technologies.
• Establishing and maintaining positive vendor and contractor relationships.
• Operating modern office equipment including computers and software applications.
  
  

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.



The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at [e-mail].



Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.