Business Systems Analyst 3 (On-site)

University of California Merced; California; On-site; USD 90,000 - 95,000; Full time

Job summary

UC Merced is seeking a Business Systems Analyst 3 to lead analytics, design and optimize admissions and CRM systems within the Division of Enrollment Management. You will gather requirements, coordinate with IT and campus partners, and implement improvements to data workflows and reporting.

The role emphasizes audit readiness, documentation, training, and change management, ensuring data integrity and support for undergraduate enrollment goals.

Qualifications

• Bachelor's degree in related field.
• 3 years of higher education experience in enrollment management systems.
• 5 years of higher education experience in enrollment management systems (preferred).

Responsibilities

• Lead and support analysis, design, and implementation of complex enrollment management systems and related platforms.
• Develop, maintain, and troubleshoot reports, dashboards, and data feeds to inform decision making.
• Lead audit readiness, compliance monitoring, and documentation efforts across Undergraduate Admissions and Enrollment Management.
• Coordinate testing, training, and change management for system upgrades and enhancements.

Skills

Business systems analysis

CRM systems

Data reporting

Audits & compliance

Testing & UAT

Documentation

Project coordination

Communication skills

Education

Bachelor's degree in related field

Tools

CRM systems

Banner

Document imaging systems

FormAssembly

Data warehouse

Informatica

Cognos

Job description

Hiring Range

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The salary range the University reasonably expects to pay for this position is $90,000 - $95,000.

Job Closing Date

Initial applicant review will be on or around October 23, 2026. Posting may close any time after the review date.

Remote/Hybrid eligibility

Remote/Hybrid eligibility: This position is fully on‑site.

About UC Merced

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.

About The Job

The Business Systems Analyst 3, under the general supervision of the Chief of Staff, is responsible for the implementation, support, optimization, and ongoing management of complex systems and applications that support the Division of Enrollment Management. This position regularly works on varied and complex assignments requiring the application of specialized business systems knowledge, technical expertise, and sound judgment to analyze needs, design solutions, improve processes, and support data‑informed decision‑making across multiple functional areas.

The incumbent serves as a subject matter expert and serves as a lead on projects involving enrollment management systems, specifically admissions systems, the Customer Relationship Management system, student information systems, reporting tools, data warehouse resources, and related technology platforms. The Business Systems Analyst 3 leads and supports enhancements to admissions systems and the CRM, including identifying improvement opportunities, gathering and translating business requirements, coordinating with functional and technical partners, testing new functionality, and supporting implementation. The incumbent works independently and collaboratively with functional users, technical teams, campus partners, and leadership to evaluate business needs, translate requirements into system solutions, adapt procedures and tools to meet specialized operational needs, and help establish effective practices within the functional area.

This position is responsible for developing, maintaining, and enhancing reports, dashboards, queries, and analytical tools using systems such as the CRM, Cognos, and the data warehouse. These tools enable staff and leadership to monitor enrollment trends, assess operational performance, identify opportunities for improvement, and support undergraduate enrollment growth. The incumbent exercises experience and judgment in prioritizing work, planning projects, troubleshooting complex issues, and recommending system or process improvements.

The Business Systems Analyst 3 also plays a key role in compliance monitoring, audit preparation, and operational controls for Undergraduate Admissions and the broader Enrollment Management division. This includes designing business processes, documentation, reports, and tracking tools to support audit readiness, compliance directives, data integrity, and consistent business practices. The incumbent may review existing procedures, identify gaps or risks, and recommend improvements that strengthen accuracy, accountability, and efficiency.

In addition, the position supports system testing, user acceptance testing, implementation planning, training, and change management for supported departments. The incumbent prepares and maintains system documentation, business process guides, training materials, and procedural resources. The Business Systems Analyst 3 is expected to work in a self‑directed, team‑oriented environment, using originality, ingenuity, and professional judgment to resolve issues, improve systems, and support the evolving needs of Enrollment Management.

This position is expected to perform broad and focused assignments under general supervision, frequently adapting tools, techniques, procedures, and systems to address specialized and evolving business needs within Enrollment Management.

Key Responsibilities

• Business Systems Analysis, System Design, and System Enhancements: Lead the analysis, design, implementation, optimization, and documentation of complex business systems and application solutions that support the Division of Enrollment Management. Analyze and define divisional business requirements, evaluate existing systems and processes, review vendor solutions against business needs, and recommend improvements to increase efficiency, accuracy, and usability. Serve as a subject matter expert and technical resource for admissions systems, the CRM, reporting tools, data warehouse resources, and related platforms. Lead enhancements for admissions systems and the CRM by identifying improvement opportunities, gathering and translating business requirements, preparing business and functional requirement documents, supporting technical design, coordinating testing, and helping implement new or modified functionality. Develop process flows, technical schematics, logic procedures, and documentation to support system improvements. Apply specialized knowledge and judgment to adapt tools, procedures, and system functionality to meet complex and evolving enrollment management needs.
• Project Leadership and Cross-Functional Coordination: Lead and support complex divisional projects involving enrollment management systems, admissions technology, CRM functionality, reporting tools, and business process improvements. Coordinate with functional users, IT, vendors, campus partners, and leadership to plan and implement new modules, system enhancements, workflows, integrations, and operational improvements. Conduct business process analysis and translate findings into actionable system or process solutions. Troubleshoot complex system issues, coordinate resolution with technical partners, and monitor progress through completion. Serve as a liaison to IT, with particular focus on the CRM and other systems supporting admissions and enrollment operations. May serve as project lead for broad or focused assignments under general supervision.
• Data Management, Reporting, Dashboards, and Decision Support: Develop, maintain, enhance, and troubleshoot reports, dashboards, queries, data feeds, workflows, and analytical tools that support data‑informed decision‑making across Enrollment Management. Use systems and tools such as the CRM, Cognos, data warehouse, Informatica, Atomic, and related platforms to create and validate data solutions. Plan, build, test, and monitor data feeds in development and production environments to ensure data accuracy, reliability, and usability. Create CRM workflows, triggers, and automated processes that improve operational efficiency and support enrollment growth. Design reporting tools that help staff and leadership monitor enrollment trends, operational performance, compliance indicators, and progress toward enrollment goals.
• Audit, Compliance, and Operational Controls: Lead and support the development of business practices, reports, dashboards, documentation, and monitoring tools that help Enrollment Management comply with federal, state, University of California, and campus requirements. Give priority support to Undergraduate Admissions audit readiness, corrective actions, compliance monitoring, and data integrity efforts. Work with functional offices to identify risks, document procedures, design annual compliance reports, establish tracking mechanisms, and support consistent business practices. Assist with retrieving, organizing, and validating information for audits, compliance reviews, public information requests, or other reporting needs. Recommend improvements to strengthen accountability, accuracy, and operational control across admissions and enrollment processes.
• User Testing, Training, Documentation, and Change Management: Lead and support user application testing, upgrade testing, user acceptance testing, and implementation readiness for new or modified systems and functionality. Test upgrades and enhancements to systems such as the CRM, Banner, Cognos, admissions systems, and other technical tools used by Enrollment Management. Develop and maintain system documentation, business process guides, testing scripts, training materials, and user resources. Train and support users across supported departments, helping ensure successful adoption of system changes, new processes, and enhanced functionality. Use feedback from users to identify issues, refine procedures, and recommend additional improvements.

Qualifications

EDUCATION

• Bachelor's degree in related field from an accredited institution.

Experience

• 3 years of higher education experience working in enrollment management systems
• 5 years of higher education experience working in enrollment management systems. Preferred

LICENSES and CERTIFICATIONS

• Salesforce Certification. Preferred

KNOWLEDGE, SKILLS And ABILITIES

• Experience applying advanced business systems analysis methods, including requirements gathering, workflow analysis, process mapping, system design, testing, implementation, and documentation. Ability to translate complex operational needs into automated workflows, system enhancements, reports, dashboards, and scalable business solutions.
• Advanced knowledge of higher education systems and technology platforms, including CRM systems; Banner; document imaging systems; form builders such as FormAssembly; reporting tools; data warehouse resources; and related enrollment management systems.
• Thorough understanding of application design, development, modification, testing, deployment, and enhancement practices. Ability to analyze existing systems, identify improvement opportunities, recommend solutions, and support implementation of new or modified functionality.
• Demonstrated ability to lead and coordinate enhancements for admissions systems, CRM platforms, reporting tools, and related enrollment management applications. Ability to gather business requirements, translate user needs into system solutions, coordinate with technical partners and vendors, support testing, and guide implementation.
• Ability to work independently under general supervision, exercising sound judgment, initiative, originality, and problem‑solving skills to complete varied and complex assignments. Demonstrated ability to manage multiple projects, priorities, timelines, and stakeholder needs in a self‑directed and team‑oriented environment.
• Experience interpreting complex business functions, operational goals, compliance requirements, and user needs and translating them into practical technical solutions, workflows, reports, dashboards, and process improvements. Preferred
• Demonstrated ability to create, coordinate, and execute test plans for system upgrades, software modifications, CRM enhancements, integrations, data feeds, reports, dashboards, and workflow changes. Ability to evaluate results, troubleshoot issues, and support user acceptance testing.
• Strong communication and consultation skills, including the ability to communicate technical information clearly to technical and non-technical audiences, collaborate with Enrollment Management users, campus partners, IT staff, vendors, and leadership, and facilitate shared understanding of business and system needs.
• Demonstrated ability to create, maintain, and improve system documentation, business process guides, user instructions, training materials, testing documentation, and procedural manuals to support consistency, training, compliance, and continuity.
• Knowledge of audit, compliance, data integrity, and operational controls in admissions, enrollment management, or higher education environments. Ability to design reports, dashboards, tracking tools, documentation, and business processes that support audit readiness and ongoing compliance monitoring.

Background Check

Background check required.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

Smoke And Tobacco Free Policy

The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify

All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule

For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/