Business Systems Analyst 2

Berkshire Hathaway Homestate Companies - Workers Compensation Division; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Work Life Balance

Work From Home Program

Modern Office Setting

On-Site Fitness Facility

Paid Time Off

Retirement Savings Match

Group Health Insurance

Tuition Reimbursement Program

Employee Assistance Program

Job summary

A national insurance group is seeking an IT Business Systems Analyst to serve as a bridge between IT and business units. This role involves analyzing business needs, managing various systems, and providing technical solutions. The ideal candidate holds a Bachelor’s degree and has at least 3 years of relevant experience, with a focus on automation tools and project management. Benefits include work-life balance and group health insurance.

Qualifications

• Minimum of 3 years as a Business Systems Analyst or similar role.
• Experience with low-code platforms and SQL is preferred.
• Hands-on experience with tools like Git and Jenkins.

Responsibilities

• Work closely with stakeholders to understand business needs.
• Conduct interviews and document analysis for requirements.
• Analyze existing systems to identify gaps and improve workflows.
• Support project planning by developing timelines and defining scope.
• Act as a liaison between IT teams and business units.
• Ensure applications comply with industry regulations.

Skills

Automation tools

Business analysis tools

SQL

Analytical thinking

Communication

Project management

Adaptability

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft Visio

Lucidchart

Git

Jenkins

Job description

Overview

Position

IT Business Systems Analyst 2 will serve as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals. The resource will become a systems expert, offering efficiency gains and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users. This position requires legal authorization to work in the United States without sponsorship now or in the future.

Essential Responsibilities

• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Collaborate with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

Systems Analysis & Design

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Ensure that system designs meet business requirements and technical standards.

Project Implementation

• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

Stakeholder Communication & Support

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

Data Management & Reporting

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.

Continuous Improvement

• Stay updated on industry trends, best practices, and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.

Quality Assurance & UAT Leadership

• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

Product Launch & Post-Launch Support

• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.

Risk & Compliance

• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Required Qualifications

• Education: Bachelor’s degree in Information Technology, Business, or related field.
• Experience: Minimum of 3 years as a Business Systems Analyst or similar role. Experience with low-code platforms and SQL and data visualization tools is highly preferred. Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications. Hands-on experience with tools like Git, Jenkins, or containerization.
• Certifications: Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.

Skills & Capabilities

• Strong knowledge of automation tools, monitoring, and logging platforms.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart) and familiarity with project management software (e.g., ADO, Jira, Asana).
• Analytical thinking with strong root-cause analysis skills; ability to translate complex business needs into technical solutions.
• Understanding of business processes and ERP/CRM systems.
• Communication: ability to convey technical information to non-technical stakeholders and vice versa.
• Project management: planning, organizing, and managing resources for successful project completion.
• Adaptability: willingness to learn and adapt to new systems, technologies, and business needs.
• Ability to work independently and collaboratively with cross-functional teams.

What We Offer

• Work Life Balance
• Work From Home Program (up to 2 days per week upon eligibility)
• Modern Office Setting
• On-Site Fitness Facility
• Onsite Parking Provided
• Paid Time Off
• Paid Holidays
• Retirement Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

About Us

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products nationwide. Our relationships are the cornerstone of our culture, and we invest in our business to deliver on our mission. We are committed to financial strength and integrity so our customers can rest assured that we will be there when it counts. We embrace diversity and foster an environment where our people can be their authentic selves, encouraging collaboration and values-driven work. We strive to be curious, customer-focused, and operate with integrity.