Business Systems Analyst 1/Business Systems Analyst Trainee 1/2 (HELPS)

Civicworks; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Civicworks in New York is seeking a Business Systems Analyst to coordinate IT service management, and provide business application support for point-of-sale and reservation systems.

You will act as a liaison between agency business users and IT teams to troubleshoot issues, develop user documentation, and improve service request workflows.

Qualifications

• Four to six years of business analysis experience (depending on grade level).
• Experience using business analysis techniques to elicit requirements and identify solutions.
• Ability to create and maintain comprehensive system documentation through the development life cycle.
• Experience validating and verifying requirements throughout system development.
• Valid New York driver's license required.

Responsibilities

• IT service management coordination.
• Business application support for point-of-sale and reservation systems.
• Technology procurement coordination.
• Liaise between agency business users and IT teams to troubleshoot issues.

Skills

Business analysis

Requirements elicitation

Documentation

SDLC knowledge

Job description

The Business Systems Analyst position in the Office of Parks, Recreation and Historic Preservation provides IT service management coordination, business application support for point-of-sale and reservation systems, and technology procurement coordination. The role serves as a liaison between agency business users and IT teams to troubleshoot issues, develop user documentation, and improve service request workflows.

Key qualifications:

• Four to six years of business analysis experience (depending on grade level)


• Experience using business analysis techniques to elicit requirements and identify solutions


• Ability to create and maintain comprehensive system documentation through the development life cycle


• Experience validating and verifying requirements throughout system development


• Valid New York driver's license required