Business Systems Analyst

Clutch Canada; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A cybersecurity firm is seeking a Business Systems Analyst to support Salesforce administration and improve systems functionality. The ideal candidate has over 3 years of experience with Salesforce and Certinia, strong problem-solving skills, and exceptional attention to detail. Join a remote-first team that values authenticity and innovation.

Benefits

Competitive equity package

Qualifications

• 3+ years of Salesforce administration experience.
• Hands-on experience administering Certinia within Salesforce.
• Experience using Flow.

Responsibilities

• Manage and maintain Salesforce instance, including user accounts and configurations.
• Customize Salesforce according to business requirements.
• Train end-users on existing and new tools.

Skills

Salesforce administration experience

Analytical thinking

Problem-solving skills

Attention to detail

Time management

Tools

Certinia

Salesforce

Clari

ZoomInfo

Tableau

Job description

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

Our Revenue Operations team is seeking a Business Systems Analyst who will support all sales tools and systems that are used throughout the business. This role will function as an administrator of Salesforce and Certinia and other integrated business applications and tools. You will support business objectives by gathering and developing requirements, then converting those requirements into solutions. These solutions will improve the functionality and performance of the systems and tools our teams rely on.

Responsibilities

• Manage and maintain Dragos’ Salesforce instance, including Certinia, covering user accounts, roles/permissions, workflows, and configurations.
• Customize Salesforce objects, fields, page layouts, record types, reports, and dashboards according to business requirements.
• Assist with Salesforce integrations with other business systems and applications such as Clari, Loopio, Zoominfo, and more.
• Troubleshoot and resolve errors or issues in a timely manner.
• Ensure data integrity and accuracy within the Salesforce system.
• Partner with various stakeholders to gather requirements for system enhancements and improvements and translate these requirements into solutions to improve the function and performance of Salesforce and integrated tools.
• Train end-users on existing and new tools as necessary.
• Implement best practices and optimize points of automation and legacy processes currently built into Salesforce.
• Develop and maintain comprehensive Salesforce reports and dashboards to support business decision-making.
• Stay up to date with Salesforce releases and implement new features and functionalities as they apply to Dragos.
• Maintain documentation of processes, system configurations, and training materials.

Qualifications

• 3+ years of Salesforce administration experience.
• Hands-on experience administering Certinia within Salesforce.
• Experience using Flow.
• Strong problem-solving skills and ability to think analytically.
• Excellent attention to detail, time management, and organization skills.
• Exposure to managing integrated tools such as Clari, Loopio, Allbound, ZoomInfo, LinkedIn Navigator, Tableau, etc. (or similar) is a plus.

Compensation

• Competitive equity package

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information you provide will be recorded and maintained in a confidential file.

As set forth in Dragos’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure the effectiveness of our outreach and positive recruitment efforts. Classification of protected categories is as follows:

• A "disabled veteran" is one of the following: a veteran entitled to compensation or discharged due to service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of discharge or release from active duty.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty during a war or campaign for which a badge is authorized.
• An "Armed forces service medal veteran" means a veteran who participated in a U.S. military operation with an Armed Forces service medal.

Disability Status

Form CC-305

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OMB Control Number 1250-0005

Expires 04/30/2026

PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.