Business Systems Analyst

Sungrow Power Supply Co., Ltd.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

A leading renewable energy company is seeking a Business Systems Operations Analyst to support ERP execution, ensure data accuracy, and collaborate cross-functionally. The role includes daily operational tasks, system support, and process documentation. Ideal candidates have 2-5 years in ERP operations, strong Excel skills, and a detail-oriented mindset. Full-time position based in Phoenix, Arizona, or the East Coast, offering competitive compensation and benefits.

Qualifications

• 2-5 years of experience in ERP operations or enterprise SaaS administration.
• Hands-on experience with inventory modules and transaction validation.
• Strong attention to detail and structured working style.
• Strong attention to detail and structured working style.
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data validation).
• Cross-functional collaboration with Finance and Operations teams.
• Ability to follow defined procedures consistently.
• Strong ownership mindset and accountability.

Responsibilities

• Execute daily ERP operational tasks and validate data accuracy.
• Act as primary support contact for ERP systems.
• Collaborate with Finance and Operations teams for operational needs.
• Support system implementation and manage parameters.
• Develop and maintain SOPs and knowledge documentation.
• Track and manage system tickets through resolution.
• Provide advanced operational support for recurring or high-impact system issues.
• Escalate complex issues appropriately when root cause exceeds defined authority.
• Collaborate with Finance, Operations, and HQ system teams to clarify operational requirements.
• Assist in mapping ERP-related workflows and identifying bottlenecks.
• Support alignment between business processes and system functionality.
• Act as liaison between business teams, technical teams, and external vendors.
• Support system implementation initiatives by performing configuration tasks and assisting with testing and validation.
• Assist in managing system parameters, reports, forms, and security roles where applicable.
• Validate data integrity during new feature releases or updates.
• Maintain awareness of system release notes and new functionality.
• Develop and maintain SOPs, workflow documentation, and system usage guides.
• Document recurring system issues and standard resolutions.
• Build and maintain structured knowledge repository to reduce individual dependency.
• Support business continuity and critical issue resolution when required.

Skills

ERP operations

Business systems support

Data accuracy processes

Microsoft Excel

Technical problem solving

Attention to detail

Communication

Inventory modules

Cross-functional collaboration

Education

Bachelor’s degree in Engineering, Business, Information Systems, or related field

Tools

Power BI

ERP systems

Job description

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

Position:

We are seeking a Business Systems Operations Analyst to support daily ERP execution, system stability, and operational data accuracy across enterprise Saas platforms. This role focuses on high-frequency operational tasks, first-line system support, and structured process execution to ensure business continuity and reduce single-point dependency.

Essential Duties and Responsibilities:

• Execute daily ERP operational tasks, including item master updates, inventory data validation, and transaction monitoring
• Perform structured investigation of discrepancies and validate system entries
• Ensure operational accuracy and timely completion of assigned system tasks

• Serve as primary operational support contact for internal users on ERP and enterprise SaaS systems
• Handle access requests, configuration questions, and workflow clarifications
• Track and manage system tickets through resolution
• Provide advanced operational support for recurring or high-impact system issues
• Escalate complex issues appropriately when root cause exceeds defined authority

• Collaborate with Finance, Operations, and HQ system teams to clarify operational requirements
• Assist in mapping ERP-related workflows and identifying bottlenecks
• Support alignment between business processes and system functionality
• Act as liaison between business teams, technical teams, and external vendors

• Support system implementation initiatives by performing configuration tasks and assisting with testing and validation
• Assist in managing system parameters, reports, forms, and security roles where applicable
• Validate data integrity during new feature releases or updates
• Maintain awareness of system release notes and new functionality

• Develop and maintain SOPs, workflow documentation, and system usage guides
• Document recurring system issues and standard resolutions
• Build and maintain structured knowledge repository to reduce individual dependency
• Support business continuity and critical issue resolution when required

Qualifications:

• 2–5 years of experience in ERP operations, business systems support, or enterprise SaaS administration
• Hands‑on experience working with inventory modules, item master data, and transaction validation
• Experience supporting reconciliation or data accuracy processes
• Strong attention to detail and structured working style
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data validation)
• Comfortable working cross‑functionally with Finance and Operations teams
• Ability to follow defined procedures consistently
• Strong ownership mindset and accountability
• Occasional after‑hours or weekend work if production issues arise

Education or Desired License and Certificates:

• Bachelor’s degree in Engineering, Business, Information Systems, Computer Science, or related field; or equivalent.
• Technical problem solving/analytical skills
• Self‑starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detail‑oriented nature and strong initiative
• Strong technical support focus and a service‑oriented individual with users
• Experience supporting mid‑size ERP environments
• Experience coordinating with global teams
• Power BI related ability

Travel:

25%-50%

Work Location and Status:

• Full time, Phoenix, Arizona or East Coast of USA

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.