Business Systems Analyst

Blumberg Capital Company; United States; Remote; USD 102,900 - 121,000; Full time

Benefits offered by this job

Wellness benefits

401(k) plan

PTO

Paid holidays

Parental leave

Employee assistance program

Office kitchen amenities

Professional development

Job summary

SmithRx is hiring a Business Systems Analyst to own the Jira intake and triage for a fast-moving organization. You will manage Salesforce administration, and oversee integrations with tools like Five9, DocuSign, and Ironclad, while balancing stakeholder needs and technical feasibility.

Ideal candidates bring 4+ years in relevant roles, strong analytical skills, and the ability to translate business requirements into technical solutions. This is a remote U.S.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of relevant experience.
• Experience triaging Jira tickets and managing backlogs.
• Experience integrating Salesforce with third-party tools (Five9, DocuSign, Ironclad).

Responsibilities

• Own the end-to-end Jira intake process, evaluating new requests and routing issues.
• Translate user feedback into detailed Jira user stories with acceptance criteria.
• Execute Salesforce administration (Flows, validation rules, layouts, security, data mgmt).
• Oversee integrations between Salesforce and 3rd-party tools (Five9, DocuSign, Ironclad).
• Run backlog grooming and sprint planning with technical leads.
• Provide transparent updates on ticket status, SLAs, delays, and releases.
• Build Salesforce reports and dashboards for real-time visibility.
• Write SOPs and documentation for auditable system changes.

Skills

Jira service desks

Salesforce administration

Systems thinking

Analytical skills

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

Jira

Salesforce

Five9

DocuSign

Ironclad

Job description

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource for the Business Systems team. This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.

The ideal candidate has sharp systems-thinking abilities, SaaS tools experience, strong Salesforce administration skills, and a proven track record of triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria, and prioritizing work in an active fast-moving and agile environment.

What you will do

• Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
• Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
• Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
• Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
• Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects.
• Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
• Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
• Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

What you will bring to SmithRx

• Bachelor’s degree or equivalent experience
• 4+ years of relevant experience
• 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
• Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
• Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
• Ability to create reports and dashboards to support business decision-making.
• Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
• The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
• Excellent communication skills and experience collaborating with cross-functional teams.

What SmithRx Offers You

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Location: U.S. Remote

Zone A includes the following locations

• Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range

$112,200 - $132,000 USD

Zone B includes the following locations

• California - outside of San Francisco Bay Area
• Metro Denver / Boulder - Colorado
• Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
• Metro Boston / Cambridge - Massachusetts and New Hampshire

Zone B Pay Range

$102,900 - $121,000 USD

Zone C includes all other locations not listed above, including:

• Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range

$93,500 - $110,000 USD

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

As set forth in SmithRx’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.