Business Systems Analyst

Sfhp; San Francisco (CA); Hybrid; USD 89,000 - 103,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision care

Retirement plans

PTO & holidays

Tuition reimbursement

Job summary

San Francisco Health Plan (SFHP) seeks a collaborative Business Systems Analyst to partner with business units, elicit requirements, document Functional Specifications, and drive data-driven improvements across healthcare applications.

The role supports a hybrid work model with minimum onsite presence of 4 days per month, participates in testing, release planning, and operational process design to enhance SFHP's award-winning health care reform model.

Qualifications

• A four-year degree or equivalent work experience.
• Healthcare organization experience, especially with managed health plans.
• At least 3 years as a Business Systems Analyst or similar in healthcare.
• 1+ years with relational databases and SQL queries.
• Intermediate experience with Visio or similar process design software.
• Familiarity with requirements management and Azure DevOps is helpful.
• Familiarity with HIPAA EDI transactions and formats.

Responsibilities

• Collaborate with business partners and IT to analyze requirements and produce functional specs.
• Lead elicitation and apply business/technical knowledge to solve problems.
• Understand application functionality, interfaces, and workflows.
• Develop test plans with end-users and verify processes work as intended.
• Support change management and release processes.
• Identify and implement operational process improvements.
• Advocate for business users and help prioritize requests.
• Troubleshoot production incidents and provide root cause analysis.
• Partner with senior analysts on complex initiatives.

Skills

SQL queries

Relational databases

Azure DevOps

HIPAA EDI

Business analysis

Process improvement

Education

Bachelor's degree

Tools

Microsoft Visio

Job description

Our mission remains our primary focus. Since 1997, San Francisco Health Plan (SFHP) has been providing affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees offering access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities. There has never been a more exciting time to join SFHP as we continue to improve our award‑winning model for health care reform.

Reporting to the Manager, Business Systems Analysis, the incumbent Business Systems Analyst (BSA) provides systems analysis support for technology‑enabled solutions serving internal business units. The BSA will work with business leaders and users, subject matter experts, project managers and IT professionals. The BSA will elicit requirements and provide clear, concise documentation, analyze systems, analyze data, troubleshoot and provide root cause analysis, and contribute to systems‑related business process design and improvement.

Please note that while SFHP supports a hybrid work environment. this role will be required to be onsite and in‑office a minimum of 4 days per month.

Salary: $88,775 - $103,135 per year

WHAT YOU WILL DO:

• Work in a team environment
• Work directly with business partners, project managers, and all levels of management. Collaborate with technical staff, architects, and vendors to analyze Business Requirements/Need. Create clear and concise Functional Specifications, supporting workflows, data analysis, etc. according to best practices
• Lead requirements elicitation and apply a combination of business and technical knowledge to solve business problems with cost‑effective technical solutions
• Intimate knowledge of application functionality, interfaces, screens
• Use creative problem‑solving skills to remove barriers and effective communication skills to keep all parties informed of status
• Work with end‑users to develop and execute test plans to verify business systems and processes work as expected
• Follow SFHP's Change Management/Release Management Policies and Procedures such as submitting appropriate change requests
• Develop and recommend operational processes and /or process improvements
• Advocate for business users across the organization and support the business with prioritizing their requests
• Support production system incidents; troubleshoot and provide root cause analysis
• Partner with Senior Business Systems Analyst on more complex efforts

WHAT YOU WILL BRING:

• A degree from a four‑year college (e. g., BS) or equivalent work experience
• Prior experience at a healthcare organization, particularly at a managed health plan
• Minimum 3 years of experience as a Business Systems Analyst, Systems Analyst, Technical Analyst or comparable position in a healthcare environment
• 1 or more years of experience with relational databases and writing SQL queries
• Intermediate experience with Microsoft Visio or comparable business process design software
• Familiarity in managing requirements, test suites in Azure DevOps is helpful
• Familiarity with HIPAA healthcare EDI transactions and file formats

WHAT WE OFFER:

• Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
• Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
• Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer‑matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award‑winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate‑income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi‑Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E‑Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.