Business Systems Analyst

Rosendin; Sacramento (CA); On-site; USD 82,000 - 108,000; Full time

Job summary

A leading company in the construction industry is seeking a Business Systems Analyst in Sacramento. This key role involves tier 2 support for enterprise applications and collaborating with users to enhance system functionality and resolve issues. Applicants should be equipped with a Bachelor's degree in IT and 4+ years of relevant experience, demonstrating strong communication and troubleshooting skills.

Benefits

Employee Stock Ownership Plan

401 K

Annual bonus program

17 PTO days per year

Medical, Dental, Vision Insurance

Disability Income Protection Insurance

Qualifications

• 4+ years as a Business Systems Analyst.
• Experience with software applications like ACC Build and Rosendin Time.
• Technical knowledge of Mobile Applications and Application Administration.

Responsibilities

• Tier 2 support for Enterprise Applications.
• Documentation of functional specifications and requirements.
• Training end-users on enterprise applications.

Skills

Communication

Customer Service

Troubleshooting

Critical Thinking

Technical Knowledge

Application Administration

Education

Bachelor’s in Information Technology

Tools

Power BI

Microsoft Office

Microsoft Project

Job description

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

SUMMARY

The Business System Analyst is responsible for tier 2 support on issues that arise for the sustainment of our Enterprise Applications which include Cloud and Mobile Applications. The position will work as technical resource for all Enterprise Applications like Rosendin Time, ACC Build and other in-house applications. The position will be part of a professional team providing a single point of contact for the efficient resolution of end-user application problems and requests.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Requirement gathering, documentation, exploring existing features for a good fit, and implementing new features and enhancements.
• Troubleshoot and resolve tier-2 issues on Enterprise Applications, Mobile Applications, related hardware, and software issues in a timely manner.
• Resolve issues utilizing excellent customer service skills, critical thinking skills, and technical thinking/reasoning skills.
• Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.
• Identify potential system problems and escalate to other departments as necessary for resolution.
• Communicate effectively with customers to manage expectations on response time.
• Identify and resolve issues by recommending modifications to business processes.
• Documentation of Training Manuals, functional specifications, and end-user requirements.
• Coordinate and implement plans to test business and functional processes and quality assurance testing.
• Evaluate existing systems and recommend improvements or upgrades.
• Support the implementation of new systems and enhancements to existing systems.
• Train end-users on enterprise applications over a Webex meeting or in-person meetings.
• Thorough testing of all software upgrades and application enhancements before rollout to the team.
• Interface with end users to identify potential needs and opportunities for software solutions.
• Provide customers with attentive, courteous, and informative service.
• Conduct gap analysis and feasibility studies, create and maintain detailed process flows, future state design, and functional design documents for the functional area supported.
• Experience in executing functional and user acceptance testing (UAT) with specific experience in developing, documenting, and executing UAT.
• Strong technical knowledge to understand the application processes and integrations.
• Ability to develop, modify, and optimize interactive dashboards and reports in Power BI.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position's role within the business unit.

EDUCATION AND EXPERIENCE:

• Bachelor’s in information technology, Computer/Information Science, or related discipline
• 4 or more years of experience as a Business Systems analyst and with software applications such as ACC Build, Rosendin Time, and Mobile Applications
• Combination of education, training, and relevant experience.

KNOWLEDGE, SKILLS & ABILITIES :

• Technical knowledge of Mobile Applications, Application Administration activities.
• Candidate must possess excellent communication, presentation, and troubleshooting skills overall.
• Candidate must be comfortable training small or large groups of people on Enterprise Applications.
• Effective communication & customer service skills with the ability to stay on task when working independently.Must be able to organize and manage multiple tasks in a challenging environment.
• Construction industry knowledge is highly preferred
• Must be able to learn and implement new applications.
• Must be an initiative-taker, proactive, and able to interface with end users to prioritize issues.
• Knowledge of standard Microsoft software applications, i.e., Word, Excel, Microsoft Project, PowerPoint, and Visio, is required.
• Experience in the Rollout of mobile applications
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
• Ability to prioritize and manage multiple tasks, changing priorities as necessary.
• Ability to work under time pressure and adapt to changing requirements with a cheerful outlook.
• Effective oral and written communication skills as required for the position.
• Ability to be an initiative-taking and effective collaborator.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

ESOP – Employee Stock Ownership

401 K

Annual bonus program based upon performance, profitability, and achievement

17 PTO days per year plus 10 paid holidays

Term Life, AD&D Insurance, and Voluntary Life Insurance

Disability Income Protection Insurance

Pre-tax Flexible Spending Plans (Health and Dependent Care)

Charitable Giving Match with our Rosendin Foundation

Pay Range

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

SUMMARY

The Business System Analyst is responsible for tier 2 support on issues that arise for the sustainment of our Enterprise Applications which include Cloud and Mobile Applications. The position will work as technical resource for all Enterprise Applications like Rosendin Time, ACC Build and other in-house applications. The position will be part of a professional team providing a single point of contact for the efficient resolution of end-user application problems and requests.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Requirement gathering, documentation, exploring existing features for a good fit, and implementing new features and enhancements.
• Troubleshoot and resolve tier-2 issues on Enterprise Applications, Mobile Applications, related hardware, and software issues in a timely manner.
• Resolve issues utilizing excellent customer service skills, critical thinking skills, and technical thinking/reasoning skills.
• Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.
• Identify potential system problems and escalate to other departments as necessary for resolution.
• Communicate effectively with customers to manage expectations on response time.
• Identify and resolve issues by recommending modifications to business processes.
• Documentation of Training Manuals, functional specifications, and end-user requirements.
• Coordinate and implement plans to test business and functional processes and quality assurance testing.
• Evaluate existing systems and recommend improvements or upgrades.
• Support the implementation of new systems and enhancements to existing systems.
• Train end-users on enterprise applications over a Webex meeting or in-person meetings.
• Thorough testing of all software upgrades and application enhancements before rollout to the team.
• Interface with end users to identify potential needs and opportunities for software solutions.
• Provide customers with attentive, courteous, and informative service.
• Conduct gap analysis and feasibility studies, create and maintain detailed process flows, future state design, and functional design documents for the functional area supported.
• Experience in executing functional and user acceptance testing (UAT) with specific experience in developing, documenting, and executing UAT.
• Strong technical knowledge to understand the application processes and integrations.
• Ability to develop, modify, and optimize interactive dashboards and reports in Power BI.
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position's role within the business unit.

EDUCATION AND EXPERIENCE:

• Bachelor’s in information technology, Computer/Information Science, or related discipline
• 4 or more years of experience as a Business Systems analyst and with software applications such as ACC Build, Rosendin Time, and Mobile Applications
• Combination of education, training, and relevant experience.

KNOWLEDGE, SKILLS & ABILITIES :

• Technical knowledge of Mobile Applications, Application Administration activities.
• Candidate must possess excellent communication, presentation, and troubleshooting skills overall.
• Candidate must be comfortable training small or large groups of people on Enterprise Applications.
• Effective communication & customer service skills with the ability to stay on task when working independently.Must be able to organize and manage multiple tasks in a challenging environment.
• Construction industry knowledge is highly preferred
• Must be able to learn and implement new applications.
• Must be an initiative-taker, proactive, and able to interface with end users to prioritize issues.
• Knowledge of standard Microsoft software applications, i.e., Word, Excel, Microsoft Project, PowerPoint, and Visio, is required.
• Experience in the Rollout of mobile applications
• Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
• Ability to prioritize and manage multiple tasks, changing priorities as necessary.
• Ability to work under time pressure and adapt to changing requirements with a cheerful outlook.
• Effective oral and written communication skills as required for the position.
• Ability to be an initiative-taking and effective collaborator.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

YOU Matter – Our Benefits

• ESOP – Employee Stock Ownership

• 401 K

• Annual bonus program based upon performance, profitability, and achievement

• 17 PTO days per year plus 10 paid holidays

• Medical, Dental, Vision Insurance

• Term Life, AD&D Insurance, and Voluntary Life Insurance

• Disability Income Protection Insurance

• Pre-tax Flexible Spending Plans (Health and Dependent Care)

• Charitable Giving Match with our Rosendin Foundation

Pay Range

$82,000.00-$107,600.00 Annual

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

About Us

Established in 1919, Rosendin prides itself in building quality electrical and communications installations, and bringing value to our clients. We take great pride in building-up the people within our company and the communities where we work and live. We foster a culture of diversity, inclusion, and shared ownership, as the largest employee-owned company in our industry. Our customers lead some of the most complex construction projects in the nation and continually come to us for our expert knowledge, scalability, quality, and innovation. Most importantly, our customers turn to us for partnership – because they deserve a team as committed, connected and engaged as they are. Your success is our success.

Introduce Yourself

Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!