Business Systems Analyst

Kobie Marketing; Richmond (VA); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

Flexible Time Off

Nine company-wide holidays

Growth and development benefits

Job summary

Kobie Marketing, a remote-first organization, seeks a Solutions Architect to lead client-focused solution design. You will define and validate requirements, produce BRDs/SCDs/Epic briefs, and coordinate cost alignment with delivery, data, software, CS, and strategy teams.

You’ll shape platform roadmap decisions by translating feedback into product direction and supporting sales with demos and proposals. The role partners with Sales, Product, and Delivery in a remote/hybrid environment with

Qualifications

• SA acts as Kobie SME translating client needs into platform capabilities.
• Defines and validates business requirements aligned with client outcomes.
• Documents solution scope using BRDs, SCDs, and Epic/Feature briefs.
• Manages feasibility and cost alignment across delivery functions.
• Represents solution expertise in RFPs, RFIs, and upsell conversations.

Responsibilities

• Owns Discovery to Define the Right Solution across engagements.
• Delivers Solution Documentation to keep initiatives traceable end-to-end.
• Aligns understanding across business, product, and technical teams.
• Translates client and market feedback into product direction.
• Presents options and guides tradeoffs for customers and internal teams.
• Owns solution acceptance from planning through launch.

Skills

Solutions architecture

BRD/SCD documentation

Epic/Feature briefs

RFPs/RFIs

Cost alignment

Cross-functional collaboration

Client requirements translation

Demos and proposals

Stakeholder communication

Job description

Join a National Top Workplace

Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.

Join Us from Anywhere

While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

Discover more about our perks and benefits here.

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.

Travel Requirements: As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.

About the team and what we’ll build together

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. The SA (Solutions Architect) acts as a Kobie SME, investigating client needs through a loyalty lens. They can visualize and articulate client needs, at the intersection of client desired outcomes and Kobie capabilities. They communicate desired client outcomes clearly across workstreams to ensure project success as the enterprise-wide "connective tissue" for a project. During a project, they set the tone for, and manage direction of, the client business solution as they align the team to the associated project scope.

This role partners closely with Sales, Product, and Delivery, and is remote/hybrid with travel expected up to once per quarter. While it has no direct reports, it owns end-to-end solution scope and cost alignment for standard engagements, setting the bar for solution rigor that other teams rely on.

How you will make an impact

• Owns Discovery to Define the Right Solution: Elicits and validates business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Creates and maintains BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scopes standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Acts as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represents solution expertise in RFPs, RFIs, and upsell conversations.
• Translates Feedback into Product Direction: Channels client and market insight to shape platform roadmap decisions.
• Optimizes Sales Enablement: Builds demos, proposals, and pitch materials that establish technical credibility with clients.
• Owns Solution Acceptance: Maintains design integrity from planning through launch, flagging delivery risks early.
• Presents Options and Guides Tradeoffs: Helps clients and internal