Business Systems Analyst

Koch; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Paid vacation

Educational assistance

Job summary

Koch is seeking a qualified candidate in Plano, Texas, for a role focusing on time and attendance solutions. You will collaborate with cross-functional teams to conduct system maintenance, develop test scripts, and design global platform technologies.

The ideal candidate has experience in system implementations and time and attendance software, thriving in Agile environments with strong problem-solving skills.

Benefits include medical, dental, retirement plans, and paid leave.

Qualifications

• Proven experience in system implementations or upgrades including documenting requirements.
• Experience with time and attendance software.
• Ability to assess technical feasibility and define business objectives.

Responsibilities

• Collaborate with teams to achieve shared objectives.
• Conduct system maintenance for time and attendance solutions.
• Develop test scripts and perform User Acceptance Testing.
• Design and implement global time and attendance platforms.
• Resolve escalated user issues and collaborate with vendor support.

Skills

Working independently

Conceptual thinking

Problem-solving

Collaboration

Prioritization

Customer engagement

Tools

SQL

UKG WFM

Generative AI

ServiceNow

Job description

Location

Wichita, KS / Atlanta, GA / Plano, TX / Auburn Hills, MI – in‑office presence required with flexibility.

What You Will Do

• Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
• Contribute effectively within an Agile‑focused setting.
• Conduct system maintenance and configuration for time and attendance solutions.
• Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through effective communication.
• Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities.
• Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications.
• Resolve, stabilize, and document complex cases related to Global/Enterprise HR technology, including troubleshooting, root‑cause analysis, and addressing system gaps.
• Share, acquire, and document knowledge, present well‑designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
• Quickly learn, think critically, and apply new knowledge to further the team's goals.
• Design, configure, test, and implement global time and attendance platform technologies and processes.
• Utilize expertise in time and attendance systems and business processes to support internal customers and recommend optimal system use to meet business needs.
• Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and expedite issues when necessary.
• Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
• Willing to travel based on projects and clients as needed.

Who You Are (Basic Qualifications)

• Capable of working independently on project and support activities with minimal direction.
• Strong ability in conceptual thinking, analysis, and problem‑solving.
• Effectively collaborates within cross‑functional teams to ensure timely execution of project or product deliverables.
• Proven experience in system implementations or upgrades, from initial planning to post‑launch, including documenting requirements, configuring systems, supporting testing, and stabilization.
• Experience with time and attendance software such as UKG WFM, UKG Pro WFM, or Dayforce WFM, including implementing software or hardware enhancements.
• Ability to prioritize working on multiple issues and projects concurrently.
• Proficient in engaging with customers to gather requirements, define business objectives and assess technical feasibility.

What Will Put You Ahead

• Exceptional interpersonal communication, collaboration, and facilitation skills.
• Experience with SQL, Generative AI, or other low‑code automation tools.
• Knowledge of ITIL and IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training and experience.
• Experience working in a product team and in an Agile methodology.
• Experience using a service ticketing system such as ServiceNow.

Benefits

Medical, dental, vision, flexible spending and health savings accounts, life insurance, short‑term and long‑term disability, retirement, paid vacation/time off, educational assistance, infertility assistance, paid parental leave, and adoption assistance. Eligibility criteria vary by region and are detailed in the Summary Plan Description, policy or guideline.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Exceptionally, some offers are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click for additional information (for Illinois, click here, aquí, or tu).