Business Systems Analyst

highmarkhealth; Pennsylvania; Hybrid; USD 68,000 - 106,000; Full time

Job summary

Highmark Health seeks a Business/IT Analyst to support analytical aspects of the application product lifecycle within a sub-product scope. You will translate business needs into detailed requirements for new capabilities and changes, analyze data for trends, and drive process improvements while mentoring junior resources.

The role requires 3–5 years IS/IT experience, familiarity with Lean/Six Sigma, and healthcare industry exposure.

Qualifications

• Bachelor's degree required in business/IS related field.
• 3–5 years in IS/IT roles.
• Lean/Six Sigma and healthcare exp are preferred.
• ITIL, TOGAF, Six Sigma, PMP certifications are desirable.

Responsibilities

• Capture capability needs with customers and drive quality business solutions.
• Participate in full SDLC on Agile Scrum teams in multiple roles as needed.
• Support requirements testing: test plans, scenarios, defect management and analysis.
• Ensure compliance with standards and required approvals throughout projects.
• Communicate status and documentation with stakeholders and manage risk.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Report Writing

SQL

Agile Methodolgy

Agile Project Management

Education

Bachelor's Degree in Business Management, Information Systems, or closely related field

Job description

JOB SUMMARY

This job supports one or more analytical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses regular judgement and discretion to collaborate with customers in order to: Understand capability needs; Gather project specifications; Create business cases and cost sheet analysis; Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities); Analyze data to determine business problems, trends, or opportunities for process improvements; Create/execute test cases; Provide root cause analysis and corrective action plans; Verify delivery of customer needs, and Ensure quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires thorough understanding of end systems impact of changes across multiple systems.

ESSENTIAL RESPONSIBILITIES

• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned.

EDUCATION

• Minimum Bachelor's Degree in Business Management, Information Systems, or closely related field
• Substitutions None
• Preferred None

EXPERIENCE

• Minimum 3 - 5 years in IS/IT
• Preferred 1 - 3 years in Lean/Six Sigma experience
• Preferred 1 - 3 years in the Health Insurance Industry
• Preferred 1 - 3 years in the Healthcare industry

LICENSES OR CERTIFICATIONS

• Required None
• Preferred Information Technology Infrastructure Library (ITIL)
• Preferred The Open Framework Group (TOGAF)
• Preferred Six Sigma
• Preferred Project Management Professional (PMP)

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Agile Methodolgy
• Agile Project Management

Language Requirements (other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type: Office-Based
Teaches / trains others regularly: Rarely
Travel regularly from the office to various work sites or from site-to-site: Occasionally
Works primarily out-of-the office selling products/services (sales employees): Never
Physical work site required: Yes
Lifting: up to 10 pounds Rarely
Lifting: 10 to 25 pounds Rarely
Lifting: 25 to 50 pounds Rarely

Disclaimer

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

HIPAA

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$68,400.00

Pay Range Maximum

$105,900.00

Base pay is

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