Business Systems Analyst

The Hanover Insurance Group; Massachusetts; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

401K match

Tuition reimbursement

PTO

Holidays

Flexible work arrangements

On-site wellness center (Worcester)

Job summary

The Hanover Insurance Group in Massachusetts seeks a Business Systems Analyst to design, enhance, and support key financial systems. You will bridge business stakeholders and IT to ensure clear, actionable requirements and scalable technology solutions.

You will gather requirements, document processes, and guide initiatives to improve operational efficiency, analytics, and reporting. Hybrid or remote work options are available.

Qualifications

• Bachelor’s degree in IT, CS, Business, Finance, or a related field.
• 5-8 years of experience as a Business Systems Analyst.
• Gather, analyze, and document business and technical requirements with cross-functional teams.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience with financial planning, forecasting, reporting, and analytics.
• Translate business needs into scalable technology solutions.
• Experience with Essbase, SmartView, Oracle Cloud (Hyperion), VBA, and SQL; development with SQL, Essbase Calc Scripts, Access, and Visual Basic.

Responsibilities

• Partner with business and technology teams to support, enhance, and optimize financial systems.
• Gather and document requirements, analyze processes, and deliver solutions to improve efficiency.
• Serve as liaison between stakeholders, IT, and vendors, ensuring alignment with standards.
• Lead financial initiatives, support solution design, testing, deployment, and mentor team members.

Skills

Financial systems

Requirements gathering

Stakeholder management

Data analysis

Process improvement

Communication

Problem solving

SQL

Education

Bachelor’s degree

Tools

Essbase

SmartView

Oracle Hyperion

VBA

SQL

MS Access

Visual Basic

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

We are looking to hire a Buisness System Analyst to join our team. This role is eligible for hybrid or remote.

This is a full time, exempt role.

POSITION OVERVIEW:

The Business Systems Analyst (BSA) is responsible for designing, enhancing, and supporting business systems that drive organizational objectives and business outcomes. Serving as a key liaison between business stakeholders and technical teams, the BSA acts as the primary point of contact for system functionality, providing expertise on both business processes and technical capabilities. This role leverages a strong understanding of information systems, business operations, and process improvement to analyze business needs, elicit and document requirements, and support the development and implementation of effective technology solutions. The BSA ensures that business and technical requirements are clearly defined, communicated, and aligned with strategic goals.

IN THIS ROLE YOU WILL:

• Partners with business and technology teams to support, enhance, and optimize financial systems that drive business outcomes.
• Gather and document business and technical requirements, analyzing processes, and delivering solutions that improve operational efficiency and support strategic objectives.
• Serve as a key liaison between stakeholders, IT teams, and vendors, ensuring technology solutions align with business needs and enterprise standards.
• Lead financial initiatives, support solution design, testing, and deployment activities, and provide guidance to team members while driving continuous improvement.

WHAT YOU NEED TO APPLY:

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field
• 5-8 years of experience as a Business Systems Analyst supporting complex business and technology initiatives.
• Proven ability to gather, analyze, and document business and technical requirements, collaborate with cross-functional teams, and deliver solutions that drive operational effectiveness.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with experience in data management, data analysis, data integration, and database technologies.
• Experience supporting corporate financial systems and related business processes is preferred, along with strong financial acumen and an understanding of financial planning, forecasting, reporting, and analytics.
• Demonstrated ability to identify process improvement opportunities, influence stakeholders, mentor team members, and translate business needs into scalable technology solutions.
• Strong analytical, problem-solving, and communication skills with expertise in Finance, business process analysis, data governance, and systems implementation
• Experience with financial concepts and analytics tools such as Essbase, SmartView, Oracle Cloud Products (Hyperion), VBA, and SQL is preferred, along with technical development skills in SQL, Essbase Calculation Scripts, Microsoft Access, and Visual Basic.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[e-mail] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents:

To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.