Business Systems Analyst

Billy Graham Evangelistic Association Limited

Charlotte (NC)

Presencial

USD 70.000 - 100.000

Jornada completa

hace 18 horas

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Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) retirement savings plan

Paid holidays

Vacation time

Sick days

Descripción de la vacante

The Billy Graham Evangelistic Association seeks a Business Systems Analyst to bridge ministry needs and technology, gathering and clarifying requirements for ServeWell and ministry platforms.

You will coordinate configuration, testing, onboarding, and training, supporting the Totara transition and collaborating with Product, IT, Cybersecurity, and vendors. A Bachelor’s degree and 3+ years of analysis in nonprofits are preferred.

Formación

Bachelor's degree or equivalent experience in Business Administration, Information Systems, or related field.
3+ years of experience in business/systems analysis, product support, or enterprise application support.
Experience gathering and documenting requirements with strong documentation skills.
Experience with UAT, issue tracking, process documentation, and changes.
Strong analytical and troubleshooting skills and clear requirement articulation.

Responsabilidades

Gather, document, clarify, and prioritize requirements for ServeWell and ministry platforms.
Analyze workflows to improve efficiency, consistency, and user experience across ministries.
Support user acceptance testing, system releases, integrations, and configuration changes.
Coordinate onboarding, configuration, implementation, and training activities.
Support the transition from Totara to a new learning platform, including data validation and testing.
Facilitate meetings to translate needs into clear requirements and actionable changes.
Collaborate with internal teams and external vendors to resolve issues and advance platform needs.
Document business processes, system requirements, procedures, and training resources.

Conocimientos

Business analysis

Documentation

User acceptance testing

Agile methodologies

SaaS platforms

LMS implementations

APIs

Communication

Troubleshooting

Requirements gathering

Educación

Bachelor's degree in Business Administration/Information Systems

Herramientas

Microsoft Office Suite

Issue tracking

Descripción del empleo

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Christian Purpose And Expectations

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Internet Evangelism department takes the Gospel to the world through SearchforJesus.net, a ministry built on digital tools and online strategies. Through websites like PeaceWithGod.net and various social media platforms, the Good News goes out in English, Spanish, Portuguese, Chinese, Arabic, Russian, and American Sign Language. Online visitors to these pages engage with trained volunteers through chat, private messaging, texts, and emails to get their spiritual questions answered. Those who respond to the Gospel invitation are mentored by discipleship volunteers as they go through online Bible study courses and are referred to local churches in their area.

Job Summary – The Business Systems Analyst position will support ServeWell and its connected ministry platforms by bridging ministry needs and technology systems. This role will gather and clarify business requirements, coordinate system configuration and testing, support troubleshooting and vendor collaboration, and help standardize platform operations across ministries. The position will also support the transition from Totara to a new vendor-developed learning platform integrated into ServeWell, serving as a key liaison among ministry stakeholders, Product, Development, IT, Cybersecurity, and external vendors.

Ministry Requirements

Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
Faithfully upholds BGEA in prayer
Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties And Responsibilities

Collaborates with ministry stakeholders, Product, Development, IT, Cybersecurity, and vendors to gather, document, clarify, and prioritize business and system requirements for ServeWell and connected ministry platforms
Analyzes ministry workflows and platform processes to identify opportunities to improve consistency, efficiency, user experience, business rules, and system configuration across ministries
Supports user acceptance testing, system releases, integrations, configuration changes, and new functionality
Triages platform issues, coordinate troubleshooting, and determine appropriate escalation to Product, Development, IT, Cybersecurity, or external vendors
Coordinates ministry onboarding, configuration, implementation, and training activities
Supports the transition from Totara to the new learning platform, including requirements, data validation, course setup, permissions, testing, user acceptance, and change-management support
Facilitates meetings, workshops, and enhancement discussions to translate ministry and user needs into clear requirements and actionable system changes
Coordinates with internal technical teams and external vendors to resolve issues and advance platform needs
Documents business processes, system requirements, procedures, support materials, and training resources
Supports Primary Workspace Administrators and users with system questions, configuration needs, access, and issue resolution
Supports FaithBase and other connected applications, including access, configuration, testing, and issue coordination
Participates in roadmap planning, enhancement discussions, and prioritization of ServeWell and ministry-platform needs

Marginal Duties and Responsibilities

Perform other duties as assigned

Job Specifications

Skills and Knowledge

Bachelor's degree in Business Administration, Information Systems, or a related field (or equivalent experience)

3+ years of experience in business analysis, systems analysis, product support, project coordination, or enterprise application support, preferably in non-profits, NGOs, or mission-driven organizations

Experience gathering and documenting business and system requirements, with proficiency in Microsoft Office Suite and strong documentation skills

Experience with user acceptance testing, issue tracking, process documentation, and supporting system or platform changes

Strong analytical and troubleshooting skills with the ability to translate ministry and user needs into clear requirements and actionable system changes

Excellent written and verbal communication skills with the ability to work effectively across business, technical, ministry, and vendor teams

Passion for impacting people’s lives through sharing the Gospel of Jesus Christ

Familiarity with SaaS platforms, integrations, permissions, workflow automation, and enterprise application support

Experience with agile methodologies, product support practices, or low-code/no-code platforms

Experience supporting LMS or enterprise platform implementations and system migrations is preferred

Familiarity with APIs, JSON, SSO, and system integrations; language skills are a plus for international collaboration

Physical/Mental Demands

Ability to meet deadlines and work extended hours if necessary

Working Conditions

Conventional office environment

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world. (1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).
We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6).
We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).
We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).
We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).
We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15).
We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23).
We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).
We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).
We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).
We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).
We believe God wonderfully and immutably creates each person a biological male or female. These two distinct, but complementary sexes together reflect the image and likeness of God. Rejection of one’s biological sex is a rejection of God’s merciful design and creative order. (Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).

Expectations for Ministry Employment

As An Employee Of Billy Graham Evangelistic Association

I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.
I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.
I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.
I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.
I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, and BGEA’s policies
I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.
I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.

The Title VII Exception for Employment

The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means. Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith. Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e‑1.

Benefits Summary

Full-Time employees working at least 36 hours per week, are eligible for benefits.