Business Systems Analyst

Computershare U.S.; Canton (MA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Flexible schedule

Health insurance

401k matching

Disability insurance

Life insurance

Job summary

Computershare U.S. in Canton, MA (Hybrid) invites a Business Analyst to deliver high-quality customer service to internal stakeholders and external partners, including our Banking Partners and shareholders.

You’ll work from Canton or Louisville offices at least three days per week, with flexible work-from-home options. The role collaborates with Front Office, Product, Risk, Compliance, and Control Services to ensure timely, accurate responses and adherence to strict deadlines.

Qualifications

• 3+ years of financial industry experience.
• Strong logic, critical thinking, communication and teamwork skills.

Responsibilities

• Partner with CPU’s vendor banks as well as internal and external stakeholders for Foreign Currency (FX) rate inquiries, and FX Rate Investigations.Communicate with internal stakeholders and update our operating systems as needed.
• Assists, develop and update of Operational Risk Registers, RCSA and pRCSA workbooks, process mapping, Risk Assessments and Loss Events for all of Control Services
• As an SME of various components of outgoing and incoming dollar transmissions to our banking partners, provide the needed operational support and troubleshooting.
• Liaison within Control Services, other units within GCO, Issuer Services, Product and CTS through the various development phases including the initial submission of Azure Development requests to reduce costs, enhance revenue, maximize efficiencies and increased client and shareholder satisfaction.
• Perform various tasks related to Wire Reject Security Review and Authentications, Wire Reject Security Review Escalations and Payment Approvals.
• Complete data gathering, compile and submit monthly and periodic reports including self-audits.
• Overall High Level of performance
• Acting on reasonable requests for additional tasks to be performed and volunteering for additional tasks when capacity is available.

Education

Bachelor’s Degree or equivalent

Job description

Job Description

Location: Canton, MA – Louisville, KY (Hybrid). In this position, you’ll be based in our Canton or Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Control Services is a department within Global Core Operations supporting both Computershare Plans and Transfer Agency businesses in North America. Control Services on a department level is responsible for: Processing of all shareholder correction transactions (adjustments) that fit outside of normal processing, Share and Cash Claim processing for external parties, Processing/replacement of FX Draft and FX Wires, the Monitoring of various cash/banking transactions and notifications, and the completion of various reconcilements as well as internal and external regulatory reporting.

This role operates at a regional level within published delivery guidelines. The guidelines include agreed upon timeframes and quality standards. The role also is expected to work collaboratively across teams within the same department and within GCOO, supporting various activities related to the role.

A role you will love

The Business Analyst role is responsible for the day-to-day delivery of high-quality customer service to internal stakeholders and external partners such as our Banking Partners as well as shareholders and employee share participants, ensuring that the day-to-day resolution of queries are responded to accurately and within agreed timeframes. The Business Analyst will work closely with the Front Office, Product, Risk, Compliance and Control Services employees as well as other relevant internal stakeholders to ensure all activities are done and reviewed to meet strict deadlines and service delivery levels.

Some Of Your Duties Will Include

• Partner with CPU’s vendor banks as well as internal and external stakeholders for Foreign Currency (FX) rate inquiries, and FX Rate Investigations.Communicate with internal stakeholders and update our operating systems as needed.
• Assists, develop and update of Operational Risk Registers, RCSA and pRCSA workbooks, process mapping, Risk Assessments and Loss Events for all of Control Services
• As an SME of various components of outgoing and incoming dollar transmissions to our banking partners, provide the needed operational support and troubleshooting.
• Liaison within Control Services, other units within GCO, Issuer Services, Product and CTS through the various development phases including the initial submission of Azure Development requests to reduce costs, enhance revenue, maximize efficiencies and increased client and shareholder satisfaction.
• Perform various tasks related to Wire Reject Security Review and Authentications, Wire Reject Security Review Escalations and Payment Approvals.
• Complete data gathering, compile and submit monthly and periodic reports including self-audits.
• Overall High Level of performance
• Acting on reasonable requests for additional tasks to be performed and volunteering for additional tasks when capacity is available.

What will we need from you?

Required

• 3+ years of financial industry experience.
• Strong logic, critical thinking, communication and teamwork skills.

Desired Qualifications

• Knowledge of Computershare’s operations and systems.
• Experience in relation to share registry.
• Bachelor’s Degree or equivalent.

Rewards designed for you

Paid parental leave

flexible working and a caring and inclusive culture.

Health and wellbeing

rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future

with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection.

Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation.

The typical base pay range for this role is $75k - $80k/yr. This base pay range is specific to Canton, MA and may not be applicable to other locations.

About Us

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.