Business Systems Analyst

Koch; Auburn Hills (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Koch Technology seeks a proactive Business System Analyst with hands-on exposure to time and attendance systems. You will analyze pay rules, support system enhancements, and configure time and attendance solutions globally.

The role values critical thinking, collaboration, and the ability to deliver changes in a fast-paced environment. We value knowledge of time and attendance platforms (UKG WFM, Dayforce), strong requirements gathering, and teamwork across diverse cultures.

Qualifications

• Experience with time and attendance software such as UKG WFM (Kronos), UKG Pro WFM or Dayforce WFM.
• Proven experience in system implementations or upgrades from planning to post-launch.
• Ability to gather requirements, define business objectives and assess technical feasibility.
• Familiarity with SDLC and ITIL/Agile service management practices.

Responsibilities

• Collaborate with stakeholders to gather requirements and recommend solutions.
• Configure and maintain time and attendance systems and related rules.
• Develop and execute comprehensive test scripts and perform UAT.
• Troubleshoot issues, analyze root causes, and document gaps in global HR tech.
• Support deployment of changes in production following SDLC and Agile processes.
• Travel as needed to support projects and clients.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Agile methodologies

Interpersonal skills

Requirements gathering

Tools

UKG WFM (Kronos)

UKG Pro WFM

Dayforce WFM

SQL

ServiceNow

Job description

Your Job

Koch Technology is seeking a Business System Analyst, with demonstrated exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge. Implementing global system enhancements and system configuration development, supporting time and attendance solutions, and developing knowledge of the businesses and solutions are key expectations of this role. This person is motivated to learn, has technical aptitude, thinks critically about both processes and system functionality, delivers change, and is comfortable working in a fast-paced environment. Interpersonal skills, effective collaboration and communication, analytical skills, problem-solving skills and the ability to work with others in a diverse culture will be key to your success in this role.

Your Job

Koch Technology is seeking a Business System Analyst, with demonstrated exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge. Implementing global system enhancements and system configuration development, supporting time and attendance solutions, and developing knowledge of the businesses and solutions are key expectations of this role. This person is motivated to learn, has technical aptitude, thinks critically about both processes and system functionality, delivers change, and is comfortable working in a fast-paced environment. Interpersonal skills, effective collaboration and communication, analytical skills, problem-solving skills and the ability to work with others in a diverse culture will be key to your success in this role.

Our Team

The Time and Attendance HR Technology team is a collaborative and diverse group of individuals who support the time and attendance applications for companies across Koch. We provide value to Koch by transforming the user experience, eliminating manual processes, and providing accurate time records for employees’ pay. Members of this team work together to advance our processes, initiatives, vision, and strategy. Members of our team are interested in expanding their knowledge of the system while working to support customers through issue tickets and configuration projects.

Location

This role can be located in Wichita, KS / Atlanta, GA / Plano, TX / Auburn Hills, MI and requires an in-office presence with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do

• Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
• Contribute effectively within an Agile-focused setting.
• Conduct system maintenance and configuration for time and attendance solutions.
• Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through clarification and effective communications with customers and stakeholders.
• Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities
• Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications
• Responsible for resolving, stabilizing, and documenting complex cases related to Global/Enterprise HR technology, including troubleshooting, root cause analysis, and addressing system gaps.
• Share, acquire, and document knowledge, present and carry out well-designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
• Quickly learn, think critically, and apply new knowledge to further the team's goals.
• Design, configure, test, and implement global time and attendance platform technologies and processes.
• Utilize expertise in time and attendance systems and business processes to support internal customers and offer recommendations for optimal system use to meet business needs.
• Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and elevate issues when necessary.
• Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
• Willing to travel based on projects and clients as needed.

Who You Are (Basic Qualifications)

• Capable of working independently project and support activities with minimal direction.
• Strong ability in conceptual thinking, analysis, and problem-solving.
• Effectively collaborates within cross-functional teams to ensure timely execution of project or product deliverables.
• Proven experience in system implementations or upgrades, from initial planning to post-launch, including documenting requirements, configuring systems, supporting testing, and support stabilization.
• Experience with time and attendance software such as UKG WFM (Kronos), UKG Pro WFM, or Dayforce WFM, including experience in implementing software or hardware enhancements.
• Ability to prioritize working on multiple issues and projects concurrently.
• Proficient in engaging with customers to gather requirements, define business objectives and assess technical feasibility.

What Will Put You Ahead

• Exceptional skills in interpersonal communication, collaboration, and facilitation.
• Experience with SQL, Generative AI, or other low code automation tools
• Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training & experience
• Experience working in a product team and in an Agile methodology
• Experience using a service ticketing system, such as ServiceNow.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.