Product Analyst

Koch; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision care

Paid time off

Educational assistance

Job summary

Koch Technology is seeking a Product Analyst to join the Global Enterprise Service Management team. The role partners with stakeholders, defines value, and leads from discovery through adoption, using AI-assisted tools to drive scalable, measurable outcomes.

Based in an in-office Plano, TX setting, you will manage SaaS configurations and API integrations, while ensuring governance and security requirements are met.

Qualifications

• Experience taking ownership of a problem or solution from discovery through implementation and ongoing improvement.
• Experience using AI-assisted tools to produce work and assess AI outputs.
• Ability to translate business needs into actionable requirements, backlog items, prototypes, configurations, or code.

Responsibilities

• Partner with stakeholders to understand problems and outcomes, define value and trade-offs.
• Define success measures, risks, and actions to configure, automate, or build solutions.
• Own solutions from backlog through testing, adoption, and continuous improvement.
• Lead validation and UAT, participate in code reviews, and ensure governance.
• Utilize AI-assisted development tools to accelerate delivery and improve quality.
• Build and maintain enterprise SaaS configurations and API integrations.

Skills

Ownership

AI-assisted tools

Requirements translation

Systems thinking

API integrations

Cross-functional collaboration

Technical communication

Tools

ServiceNow

AWS

Job description

Your Job

Koch Technology is looking for a Product Analyst to join our Global Enterprise Service Management team. This person will serve as a versatile business and technology thought partner and builder who turns ambiguous problems into scalable solutions and measurable outcomes. They will take ownership from stakeholder discovery and analysis through solution design, development, testing, implementation, adoption, measurement, and continuous improvement, using approved AI-assisted tools to accelerate learning and delivery while remaining accountable for quality, sound judgment, and risk management.

Location:

This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an in office presence with flexibility.

This role is not eligible for VISA sponsorship.

Our Team

The Global Enterprise Service Management (ESM) team empowers Koch businesses to deliver effortless, high-value services through automation, workflows, and data. Our collaborative, global team is committed to transformation and innovation, enabling key lifecycle capabilities across IT, HR, Legal, AI, and more.

What You Will Do

• Partner with stakeholders to understand business problems, desired outcomes, and constraints, then translate them into clear, actionable work while challenging assumptions, presenting options, and communicating trade‑offs.
• Define expected business value, success measures, risks, and trade‑offs for proposed improvements, including whether to configure, automate, integrate, build, buy, or take no action.
• Own solutions from discovery and backlog definition through prototyping, configuration or development, testing, implementation, adoption, measurement, production support, and continuous improvement.
• Lead validation and user acceptance activities, participate in code reviews where appropriate, and share knowledge while adhering to platform best practices and security, data, and governance requirements.
• Use approved AI-assisted development tools to accelerate delivery, improve quality, and create AI agents, workflows, and automations that improve speed, consistency, efficiency, or customer experience.
• Build and maintain enterprise SaaS configurations, workflows, and API-based integrations that meet evolving business needs.
• Analyze data and conduct experiments to identify process gaps, validate assumptions, measure outcomes, and recommend improvements.
• Challenge unnecessary complexity, handoffs, and customization, and help teams adopt solutions that produce sustainable, measurable results.

Who You Are (Basic Qualifications)

• Experience taking ownership of a problem or solution from initial discovery through implementation, adoption, measurement, production support, and ongoing improvement.
• Experience using AI-assisted tools to complete work products, evaluate AI-generated outputs, and determine when additional validation, review, or escalation is required.
• Experience translating business needs into actionable requirements, backlog items, prototypes, configurations, code, or other solution components.
• Strong systems thinking and the ability to learn unfamiliar technologies and business domains, then apply that knowledge to real work.
• Experience building or maintaining API-based integrations, or a strong understanding of how systems connect and exchange data.
• Experience performing across multiple functions, including business analysis, solution development, stakeholder advising, and problem solving.
• Experience communicating technical concepts, solution options, trade‑offs, and recommendations to both technical and non-technical audiences.

What Will Put You Ahead

• Demonstrated professional experience in Business Systems Analysis, solution delivery, platform configuration, or software development within ServiceNow or another SaaS provider.
• Experience with AWS or other cloud computing platforms.
• Experience leading multi-story initiatives, cross-functional work, or larger team efforts.
• Experience conducting cost or economic evaluations and driving improvement through automation.
• Experience developing AI agents, workflows, reusable practices, or automation solutions that deliver measurable business value.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).