Business Systems Administrator

maine; Augusta (ME); Hybrid; USD 56,000 - 79,000; Full time

Job summary

The Department of Health and Human Services (DHHS) in Augusta, ME, seeks a seasoned professional to lead systems analysis and business process improvements. This State of Maine role requires planning, evaluating, and redesigning department-wide systems and processes with stakeholders and vendors.

Remote work is allowed with management approval, and visa sponsorship is not available. Salary ranges from $56,264 to $78,998 per year, with a closing date of September 11, 2026.

Qualifications

• Five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, or related field.
• Experience managing complex department-wide systems projects and improving processes.

Responsibilities

• Coordinates systems operation planning and evaluation, and redesigns systems projects to meet goals.
• Analyzes user problems and agency operations to develop operational requirements with cost/time estimates.
• Collects project data, maintains schedules, and considers budgets and resources to ensure needs are met.

Skills

Project management

Systems analysis

Business analysis

Stakeholder engagement

Process improvement

Education

Five-year combination of education/training/experience

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS)

Date: August 28, 2026

Closing Date: September 11, 2026

Job Class Code: 0383

Grade: 26 (Professional & Technical Services)

Salary: $56,264.00 - $78,998.40 per year

Position Number: 20002-5116

Location: Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Job duties:

This State of Maine position provides professional services work key role in analyzing and evaluating complex department-wide systems focusing on program functions and organizations. The position is responsible for developing improvement in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement.

Typical duties for this position include:

• Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
• Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
• Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
• Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems in order to plan and implement training programs with agency employees.
• Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel in order to integrate information system and program operation solutions on an ongoing basis.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.

Minimum Qualifications:

To qualify, your background must show a five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Marcus Hatch at [e-mail]