Business System Analyst

Tata Consultancy Services; Plano (TX); On-site; USD 130,000 - 150,000; Full time

Job summary

Tata Consultancy Services in Plano, TX seeks a skilled Production Support Analyst to support CarLOS / VLOS origination workflows and related production activities. You will triage issues, investigate incidents, and coordinate resolutions to minimize disruption.

Responsibilities include monitoring system performance, collaborating with cross-functional teams, and documenting fixes and procedures for recurring operations. Strong analysis, communication, and fast-paced problem solving are essential.

Qualifications

• Experience in CarLOS / VLOS origination or related financial/loan origination systems.
• Strong production support analyst experience.
• Good understanding of incident management, problem management, and support workflows.
• Ability to analyze logs, data, and system behavior to identify issues.
• Strong communication, coordination, and documentation skills.

Responsibilities

• Support CarLOS / VLOS origination activities, ensuring accurate setup, processing, and maintenance of origination-related workflows.
• Assist with production support analyst duties, including issue triage, incident investigation, root-cause analysis, and resolution coordination.
• Monitor system performance and business processes to ensure smooth day-to-day operations.
• Work with cross-functional teams to resolve production issues and minimize business disruption.
• Document issues, fixes, and support procedures for recurring operational activities.
• Validate data, transactions, and system outputs related to origination processes.
• Participate in testing, deployment support, and post-release verification when needed.
• Communicate status updates clearly to stakeholders and escape critical issues appropriately.

Skills

Origination systems

Production support

Incident management

Data/log analysis

Communication

Tools

SQL

Reporting tools

Support ticketing systems

Job description

Responsibilities

• Support CarLOS / VLOS origination activities, ensuring accurate setup, processing, and maintenance of origination-related workflows.
• Assist with production support analyst duties, including issue triage, incident investigation, root-cause analysis, and resolution coordination.
• Monitor system performance and business processes to ensure smooth day-to-day operations.
• Work with cross-functional teams to resolve production issues and minimize business disruption.
• Document issues, fixes, and support procedures for recurring operational activities.
• Validate data, transactions, and system outputs related to origination processes.
• Participate in testing, deployment support, and post-release verification when needed.
• Communicate status updates clearly to stakeholders and escape critical issues appropriately.

Job Description

• Support CarLOS / VLOS origination activities, ensuring accurate setup, processing, and maintenance of origination-related workflows.
• Assist with production support analyst duties, including issue triage, incident investigation, root-cause analysis, and resolution coordination.
• Monitor system performance and business processes to ensure smooth day-to-day operations.
• Work with cross-functional teams to resolve production issues and minimize business disruption.
• Document issues, fixes, and support procedures for recurring operational activities.
• Validate data, transactions, and system outputs related to origination processes.
• Participate in testing, deployment support, and post-release verification when needed.
• Communicate status updates clearly to stakeholders and escape critical issues appropriately.

Required Skills

• Experience in CarLOS / VLOS origination or related financial/loan origination systems.
• Strong production support analyst experience.
• Good understanding of incident management, problem management, and support workflows.
• Ability to analyze logs, data, and system behavior to identify issues.
• Strong communication, coordination, and documentation skills.
• Ability to work in a fast-paced support environment.

Preferred Qualifications

• Experience supporting enterprise origination platforms.
• Knowledge of SQL, reporting tools, or support ticketing systems.
• Exposure to UAT, release support, and production monitoring.

Salary Range- $130,000-$150,000 a year