Business System Administrator

Acuity Eye Group; Santa Ana (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Acuity Eye Group in Santa Ana, CA seeks a Business Systems Administrator to serve as a strategic partner between IST and clinical/operational departments. You will evaluate business needs, define technology solutions, and lead projects to improve workflows and ensure technology investments deliver value.

The role requires seven or more years supporting enterprise applications in healthcare, plus experience guiding system upgrades, governance, vendor coordination, and change management.

Qualifications

• 7+ years in supporting business systems and healthcare technology.
• 3+ years leading enterprise-scale technology, operational, or business transformation initiatives.
• Demonstrated experience gathering and analyzing business requirements, documenting workflows, redesigning processes, and implementing technology solutions.
• Experience in ophthalmology, ambulatory surgery centers (ASC), physician practice management, healthcare revenue cycle management, healthcare operations, or payer organizations.
• Strong understanding of business process management, operational workflows, application administration, and organizational change management.
• Experience leading cross-functional initiatives involving multiple business units and stakeholder groups.
• Knowledge of HIPAA, healthcare regulatory requirements, healthcare interoperability concepts, and healthcare operational workflows.
• Ability to influence decision-making without direct management authority.

Responsibilities

• Liaise between business stakeholders and the IST Division, aligning technology initiatives with organizational objectives.
• Evaluate current tools to meet needs and identify opportunities to expand software and services.
• Own enterprise applications and platforms, leading administration, governance, vendor coordination, performance monitoring, and lifecycle management.
• Lead upgrades, testing, release management, adoption initiatives, and change management activities.
• Participate in technology evaluations, vendor assessments, solution selection, and implementation planning.
• Provide advanced application support and root-cause analysis with cross-functional teams.
• Promote knowledge sharing, stakeholder engagement, and continuous improvement across departments.
• Other duties as assigned by division and company leadership.

Skills

Business systems

Enterprise applications

Project leadership

Business analysis

Process improvement

Regulatory compliance

Tools

MS 365

Analytics tools

Reporting tools

Job description

Description

Summary

The Business Systems Administrator serves as a strategic partner between the Information Systems & Technology (IST) and Acuity Departments, providing organizational leadership, driving the alignment of business processes, technology solutions, and operational objectives across the enterprise. The Business Systems Administrator operates as a senior individual contributor who collaborates closely with executive leadership, department leaders, clinical staff, operational teams, vendors, and technical resources to evaluate business needs, define technology solutions, lead projects, improve workflows, and ensure technology investments deliver maximum organizational value.

Key Responsibilities

• Serve as the primary liaison between business stakeholders and the Information Systems & Technology (IST) Division, fostering strong partnerships and aligning technology initiatives with organizational objectives.
• Understanding business needs to evaluate current tools to meet needs, while identifying opportunities to expand the software and service portfolio to meet emergent business needs.
• Serve as the business and operational owner for assigned enterprise applications and technology platforms, leading application administration, optimization, governance, vendor coordination, performance monitoring, and lifecycle management to ensure systems align with organizational objectives, operational requirements, and regulatory standards.
• Lead application upgrades, testing, release management, adoption initiatives, and change management activities to maximize business value and user engagement.
• Participate in technology evaluations, vendor assessments, solution selection activities, and implementation planning efforts to ensure alignment with business needs and organizational strategy.
• Provide advanced application support, perform root-cause analysis for complex operational and system issues, and collaborate with infrastructure, cybersecurity, data, and support teams to ensure reliable and effective technology delivery.
• Promote knowledge sharing, stakeholder engagement, collaboration, and a culture of continuous improvement across departments and functional teams.
• Other duties as assigned by the division and company leadership.

Requirements

Qualifications

• Any combination totaling seven (7) or more years of experience supporting business systems, enterprise applications, healthcare technology, process improvement, project leadership, business analysis, or related disciplines.
• Minimum three (3) years of experience leading enterprise-scale technology, operational, or business transformation initiatives.
• Demonstrated experience gathering and analyzing business requirements, documenting workflows, redesigning processes, and implementing technology solutions.
• Experience in ophthalmology, ambulatory surgery centers (ASC), physician practice management, healthcare revenue cycle management, healthcare operations, or payer organizations.
• Strong understanding of business process management, operational workflows, application administration, and organizational change management.
• Experience leading cross-functional initiatives involving multiple business units and stakeholder groups.
• Knowledge of HIPAA, healthcare regulatory requirements, healthcare interoperability concepts, and healthcare operational workflows.
• Ability to influence decision-making without direct management authority.

Recommended Certifications/Licensing

• Certified Business Analysis Professional (CBAP)
• PMI Professional in Business Analysis (PMI-PBA)
• Project Management Professional (PMP)
• Lean Six Sigma Green Belt or Black Belt
• Healthcare Informatics Certification
• Microsoft Certifications
• ITIL Certification
• Valid Driver's License

Skills and Abilities

• Results-oriented self-starter with a demonstrated ability to lead initiatives and achieve measurable outcomes.
• Strong business acumen with the ability to understand operational, financial, clinical, and strategic objectives.
• Advanced analytical, critical thinking, and problem-solving abilities.
• Ability to evaluate complex business processes and design practical technology-enabled solutions.
• Exceptional verbal, written, presentation, and facilitation skills.
• Ability to communicate across technical, operational, clinical, and executive stakeholder groups.
• Strong project leadership and organizational management skills.
• Ability to manage multiple priorities and competing deadlines in a dynamic environment.
• Strong understanding of enterprise applications, systems integrations, workflow automation, and data management concepts.
• Working knowledge of healthcare operations, revenue cycle processes, ambulatory surgery center operations, and regulatory compliance requirements.
• Ability to identify organizational challenges, evaluate alternatives, and implement effective solutions.
• Ability to independently prioritize tasks, exercise sound judgment, and perform with minimal supervision.
• Customer-focused approach with a commitment to operational excellence and continuous improvement.
• Proficiency with Microsoft Office 365, collaboration platforms, reporting tools, and business productivity technologies.

Work Environment

This is an in-office hybrid work classification with possible remote work options and intermittent travel to field locations. Travel may be required outside the assigned region. Staff office location is in Santa Ana, CA. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records, and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All of the information contained herein reflects general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions, without advance notice, and to make reasonable accommodations so that qualified employees can

perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of medicine as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.