Business Support Specialist - Shockwave Medical

Shockwave Medical, Inc.; Santa Clara (CA); On-site; USD 47,000 - 77,000; Full time

Benefits offered by this job

Vacation 120 hours/yr

Sick time 40 hours/yr

Holiday pay 13 days/yr

Work, Personal and Family Time 40 hrs/

Parental Leave 480 hrs/yr

Bereavement Leave 240 hrs/yr

Caregiver Leave 80 hrs/yr

Volunteer Leave 32 hrs/yr

Military Spouse Time-Off 80 hrs/yr

Job summary

Johnson & Johnson is hiring a Business Support Specialist – Shockwave Medical to join our Santa Clara team. The role serves as the first point of contact for people leaders, navigating self-service processes and systems, and provides general administrative support to the business.

Based in Santa Clara, CA, the role supports onboarding, interviews, promotions, salary changes, and attendance topics for hourly staff while driving process improvements and ensuring compliance across audits and events.

Qualifications

• BA/BS degree preferred or equivalent work experience.
• Ability to manage concurrent responsibilities in a fast-paced environment.
• Strong relationship management and communication skills.
• Ability to interact with all levels professionally.
• High attention to detail and handling confidential information.
• Proficient in Microsoft Office.
• Experience with ADP or similar payroll/HRIS.
• Strong problem solving, data analysis and analytical skills.
• Operate as a team or independently with flexibility to changing requirements.

Responsibilities

• Partner with managers to open new requisitions and schedule interviews.
• Partner with R&O and TA teams to support onboarding.
• Deliver new hire orientation and be a subject matter expert for new hires.
• Guide managers through processing promotions, salary changes, reporting changes, terminations, or other employee changes.
• Act as the key point of contact for time and attendance topics for hourly employees (if applicable).
• Collaborate with TA, BUHR, and Managers to provide an excellent employee experience and morale.
• Escalate issues with manager tasks to internal resources and ensure resolution.
• Identify gaps in existing processes and implement changes.
• Enable compliance and participate in audits.
• Assist with planning and executing team and company events, including catering coordination.
• Work on projects requiring independent action and initiative.

Skills

Accountability

Administrative Support

Business Writing

Communication

Customer Centricity

Data Capturing

Diary Management

Document Management

Execution Focus

Filing Documents

Microsoft Office

Office Administration

Process Oriented

Professional Ethics

Telephone Etiquette

Travel Planning

Typing

Education

BA/BS degree preferred or equivalent

Tools

ADP

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Job Sub Function

Job Category

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description

Johnson & Johnson is hiring for a Business Support Specialist – Shockwave Medical to join our team located in Santa Clara, CA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease. Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview

The Business Support Specialist will act as the first point of contact for people leaders who need assistance navigating J&J’s self-service processes and systems to manage their teams. In addition, this role provides general administrative support to the business.

Essential Job Functions

• Partner with managers to open new requisitions and schedule interviews
• Partner with the Recruiting & Onboarding (R&O) and Talent Acquisition (TA) Teams to support onboarding
• Deliver new hire orientation and be a subject matter expert for new hires
• Walk managers through processing promotions, salary changes, reporting changes, terminations or other employee changes
• Act as the key point of contact for time and attendance-related topics for hourly employees (if applicable)
• Collaborate with TA, BUHR, and Managers, to provide an excellent employee experience and encourage positive company morale
• Escalate issues with manager tasks to the appropriate internal resource and ensure resolution
• Proactively identify gaps in existing processes and take the initiative to implement agreed changes
• Enable compliance and participate with audits
• Assist with planning and executing team and company events, including catering coordination
• Work on projects where independent action and initiative are required in resolving problems and developing recommendations

Requirements

• BA/BS degree preferred or equivalent, relevant work experience
• Proven ability to manage concurrent responsibilities, prioritize and manage projects in a fast-paced environment
• Great relationship management and communication skills
• Ability to interact with all levels of the organization in a professional manner
• High attention to detail
• Great ethics, especially when accessing or handling confidential information
• Ability to stay organized, prioritize and achieve deadlines in a fast-paced environment
• Proficient in Microsoft Office
• Experience with ADP or similar payroll/HRIS desired
• Strong problem solving, data analysis and analytical skills
• Operate as a team and/or independently while demonstrating flexibility to changing requirements

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Accountability, Administrative Support, Business Writing, Communication, Customer Centricity, Data Capturing, Diary Management, Document Management, Execution Focus, Filing Documents, Microsoft Office, Office Administration, Process Oriented, Professional Ethics, Telephone Etiquette, Travel Planning, Typing

The anticipated base pay range for this position is :

$47,150.00 - $76,705.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits