Business Support Specialist/Junior PM (Herndon, VA US Citizenship*No Corp/Corp)

Azzur Group; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Support Specialist/Junior PM to enhance project governance and process improvements. This fully remote role emphasizes analytical reporting and project management, utilizing tools like ServiceNow and Excel. You will drive project planning, monitor performance, and communicate effectively with cross-functional teams. The ideal candidate will have a Bachelor's degree, strong analytical skills, and experience in technical project management. Join a dynamic team where your contributions will significantly impact project success and organizational efficiency.

Qualifications

• 3+ years of experience in project management and analytical roles.
• Strong proficiency in Microsoft Office and ServiceNow.

Responsibilities

• Produce monthly SLA reports using various tools including ServiceNow and Excel.
• Manage large-scale technical projects and communicate status to stakeholders.

Skills

Analytical Skills

Project Management

Communication Skills

Organizational Skills

Technical Understanding

Education

Bachelor's Degree

Tools

ServiceNow

Microsoft Excel

Microsoft Word

Microsoft Project

SAP

Job description

Business Support Specialist/Junior PM (Herndon, VA US Citizenship*No Corp/Corp)

*Must be 100% US Citizen_ US Gov't Related Project

No 3rd Parties/No Corp/Corp/No H-1B's

The Business Support Specialist/Jr. PM (U.S. Citizen) will support process improvement efforts and help to build and establish project and program governance models. This position will be responsible for both customer analytical work as well as project management initiatives. The Business Support Specialist will work with technical and other staff to produce customer reports, build project plans, track progress against these plans, and mitigate risk.

Responsibilities:

• Produce monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint.
• Manage large scale technical projects covering cross functional teams, including Technical project planning, monitoring and controlling the project performance.
• Assist Program Manager to implement portfolio, program and project management best practices.
• Communicate various report and project status, issues and risks timely to all stakeholders, cross functional teams and managers.
• Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions.
• Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement.
• Contribute to development and maintenance of PMO standards, processes, and best practices.

Requirements:

• Bachelor’s Degree plus 3 years of experience.
• 1+ year of Analytical and Technical Project/Program management experience.
• 1+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience.
• 1+ years of experience within an SAP environment.
• Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures.
• Strong verbal, written and interpersonal communication skills.
• Strong analytical skills including Excel.
• A high standard for work ethic and quality is required.
• Experience working with highly technical teams.
• Strong proficiency with full Microsoft Office suite including MS Project is required.
• Experience with ServiceNow is preferred.

Other Requirements:

• Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies.
• Strong analytical as well as organizational skills with an ability to manage competing priorities.
• Ability to manage and shift priorities quickly and effectively when needed.
• Contributes independently, resolves complex issues.
• Self-motivated and able to work under pressure to deliver high-quality deliverables.
• Builds and maintains partnerships with internal and external partners.
• Contributes actively to build common ground for cooperation.
• Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers.
• Ability to learn functional and technical concepts quickly.
• Excellent verbal and written communication and interpersonal skills.
• Ability to train a diverse group of individuals on established procedures.

Core Competencies:

• Business strategy execution.
• Business analysis expertise.
• Program and project management expertise.
• Business process development.
• Critical thinking and technical design understanding.
• Understanding of technical issues and business impact.

Summary:

*Must be US citizen*

*Completely remote role*

*Possible convert to hire*

This position will be responsible to deliver Single Tenant accounts SLA reports. Using various tools including ServiceNow, Focused Run, Excel, and MS Word. SLA reporting will be the main focus for the first 1/2 of each month. Other activities will include various reporting on SAP Analytical Cloud and ServiceNow.

If you're qualified and wish to apply, please send your resume in Word Format.

Seniority level

• Associate

Employment type

• Contract

Job function

• Project Management
• Industries

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