Business Support Specialist II

City of Colorado Springs; Colorado Springs (CO); Vor Ort; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Benefits

Zusammenfassung

The City of Colorado Springs is seeking a Special-Wildfire Mitigation Business Support Specialist II to support the Fire Department's Wildfire Mitigation Section in both office and field settings. You will handle clerical duties, customer inquiries, program registrations, scheduling, data entry, and reporting.

The position requires high school diploma or GED, 3 years of professional experience, a valid Colorado driver's license, and the ability to work in diverse conditions, including

Qualifikationen

• Completion of the twelfth grade or GED.
• Three (3) years of full-time professional experience in a related field.
• Possess, or obtain within 30 days of hire, a valid Colorado driver's license not restricted for alcohol/drug violations.

Aufgaben

• Provide clerical and customer service support for the Wildfire Mitigation Section, answer public calls, respond to inquiries.
• Register citizens for Wildfire Mitigation programs.
• Schedule appointments and manage staff calendars.
• Track paperwork for chipping, stipends, grants, and invoices; data entry and monthly reports.
• Assist with grant tracking, budgeting data entry, and document updates.
• Attend HOA meetings after hours to educate residents on wildfire risk and assist program administrators.
• Create documents, newsletters, brochures, and update the section website.
• Provide logistical and clerical support and communicate with the public during wildfires.

Kenntnisse

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Office & field work

Driving (City vehicle)

Ausbildung

High school diploma or GED

Tools

GIS

Jobbeschreibung

SPECIAL-Wildfire Mitigation Business Support Specialist II

In this position, you will provide program support in an office and field setting, for the Colorado Springs Fire Department's Wildfire Mitigation Section.

Job Type: Special (at-will), with benefits. Funding will be re-evaluated every 3 years.

Hours: 40 hours a week, Monday - Friday, 7:30 am - 4:30 pm (some nights and weekends depending on department needs)

Work Location: Fire Department Complex, 375 Printers Parkway, Colorado Springs

As a Business Support Specialist II, the basic job duties an employee must be able to perform:

Office setting essential job functions:

• Provide clerical and customer service support for the Wildfire Mitigation Section to include promptly answering public phone calls and responding to public inquiries
• Register citizens for various Wildfire Mitigation Section programs

• Schedule appointments for staff members
• Help manage staff member's calendars (anywhere from 1-8 calendars)
• Track paperwork for chipping, stipends, grants, etc.
• Data entry
• Monthly report tracking for staff members
• Assist with grant tracking and reporting
• Assist with budget data entry and reconciliation
• Assist with invoice processing and tracking
• Assist with tracking wildfire mitigation code updates and items related to code
• Prepare Chipping signs for the NeighborhoodChipping Program
• Draft memos, letters and update documents
• Attend HOA/neighborhood meetings, after hours, to assist with educating residents on wildfire risk and assisting Wildfire Mitigation Program Administrators
• Assist with project work by making maps, sending out email notifications to contractors, and setting up meetings
• Assist with updating the Wildfire Mitigation Section website
• Assist with managing documents for various Wildfire Mitigation Section programs. This includes updating current documents and making sure content and formatting is correct.
• Assist with creating documents for various Wildfire Mitigation Section programs. This includes creating new documents, newsletters, brochures, fliers, etc.
• Provide logistical and clerical support, and communicate with the public in the event of a wildfire

Field Setting essential job functions:

• Meet with citizens, HOA, and tree contractors to conduct onsite consultations, pre-frame inspections, and cost share stipends to educate citizens on their wildfire risk and what they can do to lower their wildfire risk
• Conduct curbside wildfire risk assessments to update the risk map online for citizens
• Put out chipping signs and project signs
• As needed, take photos of project work for section tracking

We are looking for candidates who demonstrate:

• Knowledge of standard office technology; intermediate to advanced knowledge of Microsoft Office Applications, particularly Microsoft Word, Excel, PowerPoint, and Outlook
• Knowledge of proper English usage, spelling, punctuation, and grammar
• Ability and commitment to provide excellent customer service
• Ability to communicate clearly and concisely, verbally and in writing
• Ability to follow verbal and written directions and work as part of a team
• Ability to establish and maintain effective working relationships
• Ability to manage multiple priorities and deadlines
• Ability to produce a work product with a high attention to detail and minimal errors
• Ability to work in an office setting and in a field setting in extreme weather conditions (heat and cold)
• Ability to safely operate assigned City vehicles

• Equivalent to completion of the twelfth grade (high school diploma or GED)
• Three (3) years of full-time professional experience in a related field
• Possess, or able to obtain within 30 days of hire, and maintain a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience managing multiple calendars/schedules using Microsoft Outlook
• Specialized college level coursework in natural resource management, fire science, forestry, or a related field
• GIS experience
• One (1) or more years of customer service experience
• One (1) or more years of administrative support or related support experience

Physical Demands:

This position requires exerting up to 10lbs occasionally and the ability to walk on uneven terrain, steep slopes, and rocky conditions as needed.

Environmental Conditions:

Primary Work Environment: Office and Field Setting
Extreme Temperature: Occasionally
Wetness and Humidity: Occasionally
Respiratory Hazards: Occasionally
Noise and Vibrations: Occasionally
Physical Hazards: Occasionally
Mechanical and/or Electrical Hazards: Occasionally
Exposure to Communicable Diseases: Rarely

Please contact CSFD Human Resources at [e-mail] for any questions about this position.