Business Support Specialist- 100% Remote

Motion Recruitment Partners LLC; Arlington (VA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Support Specialist to enhance project governance and support process improvements. This role involves managing technical projects, producing analytical reports, and collaborating across teams to drive project success. The ideal candidate will have a strong background in project management and analytical skills, with proficiency in tools like ServiceNow and Microsoft Office. This position offers a unique opportunity to work remotely while contributing to the evolution of project management methodologies and organizational improvements. If you thrive in dynamic environments and are passionate about driving change, this role is perfect for you.

Qualifications

• 3+ years of experience in project management and analytics.
• Strong proficiency in Microsoft Office and ServiceNow.

Responsibilities

• Produce monthly SLA reports and manage large scale technical projects.
• Communicate project status and mitigate risks effectively.

Skills

Analytical Skills

Project Management

Communication Skills

Risk Management

Change Control

Education

Bachelor’s Degree

Tools

ServiceNow

Excel

Microsoft Office Suite

SharePoint

MS Project

Job description

Business Support Specialist

The Business Support Specialist will support process improvement efforts and help to build and establish project and program governance models. This position will be responsible for both customer analytical work as well as project management initiatives. The Business Support Specialist will work with technical and other staff to produce customer reports, build project plans, track progress against these plans, and mitigate risk.

The company is located in Reston, VA and will remain 100% remote.

What You Will Be Doing:

• Produce monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint.
• Manage large scale technical projects covering cross functional teams, including technical project planning, monitoring and controlling the project performance.
• Assist Program Manager to implement portfolio, program and project management best practices.
• Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers.
• Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations/solutions.
• Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement.
• Contribute to development and maintenance of PMO standards, processes, and best practices

Required Skills & Experience:

• Bachelor’s Degree plus 3 years of experience.
• Experience with ServiceNow.
• 1+ year of Analytical and Technical Project/Program management experience.
• 1+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience.
• 1+ years of experience within an SAP environment.
• Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures.
• Strong verbal, written and interpersonal communication skills.
• Strong analytical skills including Excel.
• Strong proficiency with a full Microsoft Office suite including MS Project is required.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn’t provide sponsorship.