Business Support Specialist

Exyte; Tualatin (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Exyte in Tualatin, Oregon is seeking a Business Support Specialist to support sales and field service teams through administrative coordination and customer engagement.

You will handle data entry, order processing, pricing changes, and prepare reports while maintaining confidentiality and delivering excellent service by phone and email.

The ideal candidate has an associate degree and 2–3 years of customer service experience, plus skills in Microsoft Office 365 and Infor LN/PLM.

Qualifications

• Associate degree or equivalent experience.
• 2-3 years’ experience in a Customer Service role.
• Ability to operate standard office equipment.
• Maintain confidentiality with sensitive information.
• Excellent verbal and written communication; organized data handling.

Responsibilities

• New customer set-up, price changes, account changes, sales reports.
• Provide customers with ordering processing information and setup.
• Coordinate and manage customer communications (bids, orders, shipping).
• Product research, quoting, logistics expediting.
• Parts research, ordering, receiving, and inventory.
• Assist in Spare Parts Program improvements.
• Respond to emergency parts needs via phone.
• Maintain key account information (quotes, orders, invoicing).
• Data entry, filing, document prep and correspondence.
• Provide excellent customer service via phone/email.

Skills

Customer Service

Office software

Data entry

Education

Associate degree

Tools

Microsoft Office 365

Infor LN

PLM

Job description

Discover your exciting role

Join our Tualatin team as a Business Support Specialist, where you'll play a critical role in supporting sales and field service professionals through administrative coordination, customer engagement, and operational excellence.

Explore your tasks and responsibilities

Duties and Responsibilities

• New customer set-up, price changes, account changes, sales reports, etc.
• Provide new customers with ordering processing information, contacts and assist with setup.
• Coordinate and manage various customer communication (i.e., bid proposals, sales order confirmations, shipping confirmations, etc.)
• Product research, quoting, logistical expediting.
• Responsibility for Parts research, ordering, receiving, and inventory.
• Help improve and work within a Spare Parts Program.
• Respond to emergency parts needs from customers via phone.
• Manage and maintain certain key account information (equipment quotes, orders, invoicing, pricing, etc.)
• Perform duties including, but not limited to data entry, filing, producing/modifying documents, maintaining records, prepare outgoing mail and correspondence including email and faxes.
• Provide excellent customer service via phone/email communications.
• RMA (Return Material Authorization) coordination, communication, follow-up
• Assist in any special customer/sales rep requests/reports via the following:
  • Microsoft Dynamix D365/BlueStar
  • Customer driven historical usage reports
  • Spare Parts Lists
• Assist Sales Account Manager with any requests for assistance (estimates, reporting, presentations, etc.)
• Assist in training new Business Support Specialist team members.
• Schedule/coordinate meetings and prepare minutes.
• Edit templates, review, and summarize documents.
• Other duties as assigned.

Show your expertise

Education/Experience:

• Associate degree, or the equivalent combination of education and experience
• 2-3 years’ experience in a Customer Service role
• Ability to operate standard office equipment.
• Ability to maintain the highest level of confidentiality in handling complex and confidential information.
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience.
• Ability to perform well under pressure in a fast-paced environment.
• Ability to plan and organize effectively.
• Ability to multitask and identify, analyze, and solve problems.

Computer Software and Application Skills:

• Microsoft Office 365
• ERP software – Infor LN and PLM applications

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Non-Solicitation: We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third-party agency.

Exyte US, Inc. is proud to be an Affirmative Action and Equal Employment Opportunity employer that is committed to celebrating diversity and supporting an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex (e.g., pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression), national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Contact:

You want to be part of the Exyte team? We look forward to receiving your application!
For further questions and information, please do not hesitate to contact Kendall Hadawi via E-Mail at [e-mail]

Please note that we only consider applications submitted through our application portal. Applications sent via email will not be considered due to data protection regulations.