Business Support Services Specialist

Davita Inc.; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading pharmaceutical company based in Boston is seeking a Business Support Service Specialist to provide operational support to various teams. The ideal candidate will manage scheduling, communications, and administrative tasks, ensuring compliance with SOPs and enhancing operational efficiency. This role offers an opportunity to contribute meaningfully to important global medical initiatives in a collaborative environment.

Qualifications

• At least 3 years in the life sciences industry supporting executives.
• Proactive and able to prioritize effectively.
• Experience handling sensitive data confidentially.

Responsibilities

• Assist with scheduling meetings for Medical Affairs Leadership.
• Provide executive support and manage calendars.
• Organize in-house and off-site meetings.

Skills

Communication

Problem-Solving

Organizational Skills

Education

Bachelor's degree or equivalent experience

Tools

MS Office

SAP

Concur

Job description

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years of experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people's quality of life by acting responsibly towards society and the environment, the Group researches, develops, and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from newborn to adult populations), RARE (treatment for patients with rare and ultra-rare diseases), and CARE (products and services that support special care and consumer-facing self-care).

We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.

We are committed to embracing diversity, inclusion, and equal opportunities. In fact, we are a global family made up of different cultures, genders, generations, ethnicities, abilities, sexual identities, and many other enriching diversities.

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty, and rare disease markets. We are a B Corp and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.

At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees. Our shared values of passion, innovation, trust, and integrity bring out the individual talents and diverse perspectives of each of our colleagues. Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that "Every one of us is different. Every one of us is Chiesi."

Who we are looking for

Purpose

The Business Support Service Specialist will provide operational and administrative support to various GRD teams and functions, focusing on supporting the Head of Global Medical and Medical Affairs team for high-priority global medical initiatives. This role reports directly to the Head of Global Business Support Services and emphasizes executing operations, enhancing efficiency, and collaborating across functions to meet strict timelines with compliance to SOPs and procedures.

Main Responsibilities

• Assist with scheduling meetings for Medical Affairs Leadership and cross-functional teams across multiple time zones.
• Provide executive support to the Head of Global Medical Affairs, including calendar management, reports, and travel arrangements.
• Organize in-house and off-site meetings, including logistics and catering.
• Support contracting processes and procurement according to SOPs, including managing approval workflows and digital signatures.
• Process purchase orders, invoices, and expense reports, ensuring timely routing and approval.
• Coordinate monthly cost accruals with budget owners and finance.
• Act as liaison between internal staff and external vendors or customers.
• Attend meetings to take notes, prepare presentations, and handle correspondence.
• Utilize organizational policies and procedures effectively.
• Handle confidential information with discretion.
• Support contract management and travel arrangements as needed.
• Provide backup support to other team members.

Experience Required

• At least 3 years in the life sciences industry supporting executives and teams, preferably in Medical Affairs and office operations.
• Proactive, independent, and able to prioritize effectively.
• Strong communication, problem-solving, and organizational skills.
• Experience handling sensitive data confidentially.
• Familiarity with contract management, budget processing, MS Office, and ideally SAP and Concur.

Education

Bachelor's degree or equivalent experience in a relevant field.

Chiesi USA is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without regard to race, age, gender, religion, disability, or other protected categories.