Business Support Senior Assistant

WTW; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

WTW is seeking a Business Support Senior Assistant to provide high-level administrative and client service support, including calendar management, travel arrangements, and expense processing in a mostly remote environment. You will collaborate with consultants and teams to develop reports, contracting documents, and client communications, while ensuring timely delivery and quality results.

With 5+ years of admin experience, you will excel at multitasking, maintain professionalism, and help drive

Qualifications

• 5+ years’ experience providing administrative support.
• Experience with calendaring, expense, travel, and client lifecycle support.
• Strong MS Office skills (Outlook, Word, PowerPoint, Excel) and Foxit.
• Excellent verbal and written English communication.
• Comfortable with a predominately remote working environment.
• Organized, detail-oriented, proactive, and professional.

Responsibilities

• Communicate with various colleagues daily.
• Support consultants and teams with the development of reports, marketing materials and contracting documents, within agreed upon timelines.
• Coordinate complex scheduling and travel arrangements, expense reporting in Oracle.
• Provide project setup and maintenance support (including project set-up and contract administration, file maintenance, etc.).
• Support colleagues with all forms of internal and external client communications as requested (phone, e-mail, meeting set-up, etc.).
• Perform filing, billing, and other support activities.
• Generate client/project financial reports.
• Support the collaborative team environment by partnering with other administrative staff through workflow, partnership, and teamwork to support all team needs.
• Increase efficiency by identifying ways to improve processes.
• Special projects as required.

Skills

Administrative support

Calendaring

Expense reporting

Travel management

Client service

Communication skills

Multi-tasking

Teamwork

Detail-oriented

Tools

MS Office

Oracle

Foxit

Job description

The Business Support Senior Assistant will work alongside their colleagues to proactively provide exceptional administrative and client service support, inclusive of calendaring and meeting support, expense processing, travel management, and the execution of various client life cycle deliverables.

Responsibilities

• Communicate with various colleagues daily
• Support consultants and teams with the development of reports, marketing materials and contracting documents, within agreed upon timelines
• Coordinate complex scheduling and travel arrangements, expense reporting in Oracle
• Provide project setup and maintenance support (including project set-up and contract administration, file maintenance, etc.)
• Support colleagues with all forms of internal and external client communications as requested (phone, e-mail, meeting set-up, etc.)
• Perform filing, billing, and other support activities
• Generate client/project financial reports
• Support the collaborative team environment by partnering with other administrative staff through workflow, partnership, and teamwork to support all team needs
• Increase efficiency by identifying ways to improve processes
• Special projects as required

Requirements

• 5+ years’ experience providing administrative support
• Experience with calendaring, expense, travel, and client life cycle support
• Strong technical skills in MS Office (Outlook, Word, PowerPoint, Excel and Foxit)
• Excellent verbal and written communication English skills
• Comfortable with a predominately remote working environment
• Committed to learning and providing exceptional client service
• Comfortable multi-tasking and working independently, as well as part of a team
• Experienced in producing consistently high-quality results under tight deadlines
• Would describe yourself as: organized, detail-oriented, resourceful and proactive
• Possess a strong sense of professionalism and maturity

Inclusive job opportunity