BUSINESS SUPPORT - RESIDENTIAL MORTGAGE LENDING

FirstBank Florida; Miami (FL); On-site; USD 40,000 - 48,000; Full time

Job summary

FirstBank Florida is seeking a dedicated Business Support Rep for Residential Mortgage Lending to assist loan officers and serve as a central contact for customers. You will resolve issues across departments, manage the application process, and coordinate with branches, processing centers, and Realtors to keep deals moving smoothly.

The role requires strong customer service, Excel and office software proficiency, and the ability to handle regulatory requirements like the SAFE Act.

Qualifications

• High School or Technical College High School diploma or equivalent.
• 1–2 years of mortgage administrative duties or supporting loan originators is a plus.
• Proficient in Excel and Microsoft Office applications.
• Encompass experience preferred; sales support experience preferred.

Responsibilities

• Assist the sales team and facilitate the application process by interfacing with customers and realtors.
• Request documentation from borrowers.
• Discuss products and pricing for Residential Loan Officers; take initial inquiries for pre-qualifications.
• Act as liaison between Residential Loan Officer, branch and processing center; coordinate submissions and closings; manage relationships with realtors to generate new business.
• Manage pipeline status and communicate updates to borrowers and engineers; monitor to prevent fallout and quote rates.
• Coordinate marketing to buyers, sellers, Realtors, and builders; assist staffing realtor open houses and trade shows.
• Support laptop originations and provide high level customer service to internal and external customers.
• Comply with Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators.

Skills

Customer Focus

Building Relationships

Communication

Business Acumen

Problem Solving

Ownership

Vision & Values

Collaboration & Teamwork

Education

High School diploma or equivalent

Tools

Encompass

Microsoft Office

Excel

Job description

BUSINESS SUPPORT - RESIDENTIAL MORTGAGE LENDING:

BUSINESS SUPPORT/ OPERATIONS -MORTGAGE LENDING -FL
JOB DESCRIPTION:

As a BUSINESS SUPPORT REP, you will support one or more Residential Loan Officer and serve as acontact point for customers to resolve issues/difficulties across multipledepartments that directly impact the ability to do business with FirstBankFlorida.

Accountablefor adhering to the Bank’s BSA, AML and Office of Foreign Asset Control(OFCA) applicable policies. Employeemust follow specific unit procedures developed in compliance with the policies.Employee is also responsible for reporting any suspicious activity and/ortransactions in accordance with the Bank’s processes and comply with anymandatory BSA, AML and OFAC training assigned.

ESSENTIAL JOB RESPONSIBILITIES:

• Assist the sales team and facilitateapplication process by interfacing with customer in taking completeapplications and communicating with realtors.

• Requesting documentation fromborrowers.

• Discussing products and pricing atthe request of, or in the absence of, the Residential Loan Officer.
• Take all initial inquiry calls forpre-qualifications and review data with Residential Loan Officer.
  
• Act as liaison between ResidentialLoan Officer, branch and processing center (if applicable) and coordinatesubmissions and closings; act as the primary liaison with group ofestablished realtors (20-30) to allow Residential Loan Officer to concentrateon generating new business; review complex files.
• Identify potential problems with loanapplications and arrive at workable solutions prior to submission toprocessing.

• Manage pipeline, including updatingResidential Loan Officer on pipeline status and updating borrowers andbuilders on status of loan.

• Watch for and prevent pipelinefallout and quote rate to pipeline floats.

• Coordinateand manage marketing to buyers, sellers, Realtors, and builders.
  

• Assist instaffing Realtor/builder open houses and trade shows; establish withResidential Loan Officer annual number of loans required to fund and closeand/or incremental increase in Residential Loan Officer (s)'s annualproduction.
  

• Support Residential Loan Officer(s)to achieve high usage of laptop originations.
  

• You willprovide a high level of customer service to both internal and externalcustomers.
  

• This position is subject to the DoddFrank/Truth in Lending Act qualification requirements for Loan Originators.
  

LICENSES AND CERTFICATIONS:

This position requires the employee to register as a mortgageloan originator with the Nationwide Mortgage Licensing System and Registry("Registry") and obtain a unique identifier from the Registrybefore engaging in mortgage loan originator activities, to maintain and renewthat registration on an annual basis, to update registration information withthe Registry on a timely basis, and to provide that unique identifier toconsumers as required by applicable SAFE Act regulations and FirstBankFlorida policies and procedures. As part of this registration process, youmust be fingerprinted unless you have fingerprints are on file with NMLSRegistry that are less than 3 years old.

COMPETENCIES:

• Customer Focus Anticipates and provides service excellence to both internal andexternal customers

• Building Strong Relations Establishes, sustains and fosters both internal and professionalcontacts to build, enhance, and connect to FirstBank services

• Communication Delivers clear, effective communication and takes responsibilityfor understanding others.

• Business Acumen Understands how the organization works, including, current andfuture policies, practices and trends
  

• Problem Analysis & Solution Identifies problems and conducts appropriate analyses involvingothers to searches for best solutions
  

• Ownership Takes initiative and assumes personal accountability for goals,outcomes and deadlines
  

• Vision & Values The employee understands organization’s vision and upholds theorganizations values in everyday words and actions. At higher levels the employee takes a long-term view and sharewith others the vision and the organization path ahead.

• Collaboration & Teamwork Provides direction and leadership to help teams achieve goalsand operate cooperatively and cohesively

EDUCATION:

High School or Technical College High Schooldiploma or equivalent X

WORK EXPERIENCE:

1 – 2 years At least 2 year of experience in mortgage administrative dutiesor supporting loan originators is a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Functional Competencies

• Proficient in Excel and Microsoft Office applications required.

• Proficient computer skills with a focus on Encompass preferred.

• Sales support experience preferred.

SUPERVISION:

No supervision

INDEPENDENT JUDGEMENT

The degree of judgement is related to the compilation and/or presentation of simple information

IMPACT ERRORS

The impact of errors of this position could affect Departmental activities.