Business Support / Project Coordinator

Cbre Group; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Iron Mountain seeks a Business Support / Project Coordinator based in Boyers, PA to provide administrative support to facility and project teams. You will coordinate schedules, maintain documents, manage procurement, and ensure timely invoicing and reporting.

Key duties include preparing scopes, budgets, timelines, and performance metrics, while collaborating with internal groups to meet SLAs and drive process improvements.

Qualifications

• Associate degree in business administration preferred.
• High school diploma with equivalent experience acceptable.
• Minimum five years of experience in business support, administrative, or project-coordination roles.

Responsibilities

• Provide day-to-day administrative support to facility management and project management teams.
• Coordinate project schedules and other project and maintenance administrative functions.
• Administer the GRE FM onsite procurement process: generate work orders, receive deliveries, and complete invoicing.
• Generate customer billing documents for utilities and labor as outlined by lease requirements and coordinate with finance to ensure accurate invoicing.
• Generate and maintain GRE facility environmental reporting files for delivery to customers to meet SLAs.
• Maintain GRE FM files for archival library and audit purposes.
• Assist in development and review of Methods of Procedures (MOPs), Standard Operating Procedures (SOPs), project scopes, and process documentation to support daily operations and process improvement initiatives.
• Participate as a knowledgeable member of the Boyers Global Real Estate team.
• Learn and operate facility‑management work‑order and project‑management software systems to support GRE business operations.
• Coordinate with internal groups (Core business operations, IMDC, GSRS) to schedule customer and vendor visits and reserve required logistics.
• Read, understand, and apply standard documents affecting real‑estate projects (agreements, leases, project charters, work letters, surveys, drawings).
• Interface with customers to develop project requirements and prepare project scopes, resource requirements, cost estimates, budget tracking, work‑plan schedules & milestones, and risk identification.
• Support the Request for Proposal process, including bid analysis.
• Support project delivery for smaller projects.
• Track progress of projects against goals, budgets, and timelines; report status and variances.
• Create action plans to meet objectives, budgets, and schedules.

Skills

G-Suite / MS Office

Excel

Communication

Organizational skills

Financial basics

Interpersonal skills

Education

Associate degree in business administration

High school diploma or equivalent

Job description

Job Summary

Based in Boyers, Pennsylvania, the Business Support / Project Coordinator position is responsible for providing administrative support to the GRE Facility and Project Management Group. The incumbent will handle day‑to‑day administrative tasks for Iron Mountain’s facility management and project management teams, coordinate project schedules and maintenance functions, and maintain constant communication with internal and external customers, vendors, and suppliers.

Responsibilities

• Day‑to‑day administrative support of the facility management and project management teams.
• Coordinate project schedules and other project and maintenance administrative functions.
• Administer the GRE FM onsite procurement process: generate work orders, receive deliveries, and complete invoicing.
• Generate customer billing documents for utilities and labor as outlined by lease requirements and coordinate with finance to ensure accurate invoicing.
• Generate and maintain GRE facility environmental reporting files for delivery to customers to meet SLAs.
• Maintain GRE FM files for archival library and audit purposes.
• Assist in development and review of Methods of Procedures (MOPs), Standard Operating Procedures (SOPs), project scopes, and process documentation to support daily operations and process improvement initiatives.
• Participate as a knowledgeable member of the Boyers Global Real Estate team.
• Learn and operate facility‑management work‑order and project‑management software systems to support GRE business operations.
• Coordinate with internal groups (Core business operations, IMDC, GSRS) to schedule customer and vendor visits and reserve required logistics.
• Read, understand, and apply standard documents affecting real‑estate projects (agreements, leases, project charters, work letters, surveys, drawings).
• Interface with customers to develop project requirements and prepare project scopes, resource requirements, cost estimates, budget tracking, work‑plan schedules & milestones, and risk identification.
• Support the Request for Proposal process, including bid analysis.
• Support project delivery for smaller projects.
• Track progress of projects against goals, objectives, approved budgets, and timelines; report status and variances.
• Create action plans to meet objectives, budgets, and schedules.

Education & Experience

• Associate degree in business administration strongly preferred.
• High school diploma with equivalent experience acceptable.
• Minimum five years of experience in business support, administrative, or project‑coordination roles.

Required Skills

• Advanced proficiency in Google G‑Suite and/or Microsoft Office, with emphasis on intermediate spreadsheet use.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Customer‑service orientation; ability to provide efficient, timely, reliable, courteous service.
• Financial knowledge: ability to interpret financial terms, compute percentages, discounts, and commissions, and conduct basic financial analysis.
• Reasoning ability: understand and carry out general instructions, solve problems in standard situations, and perform intermediate analytical and quantitative tasks.
• Interpersonal skills: teamwork, independent work, multi‑tasking, relationship building with internal and external stakeholders.

Physical & Practical Requirements

• Minimal travel (<10% of the year).
• Willingness to work overtime as needed.
• Valid driver’s license.

Key Relationships

• Reports to: Boyers Director, Property and Facility Program Management
• VP, Global FM, Sustainability & Project Delivery
• Boyers Construction Supervisor
• Boyers – FM Platform Supervisor
• Boyers Project ManagerBoyers – Director, Safety, Risk and Security
• Operations Manager, Boyers

Equal Employment Opportunity

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. For more information on our Equal Employment Opportunity policy and Pay Transparency Policy Statement, please visit our website.