Business Support Manager - Procedure Governance & Training

Bank of America; Kennesaw (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage diverse administrative functions within a complex department. This role offers the opportunity to develop and implement training strategies that enhance employee readiness and compliance. You will collaborate with various teams, ensuring effective communication and project management while fostering strong relationships across the organization. If you thrive in a dynamic environment and possess a keen attention to detail, this role provides a chance to make a significant impact while building a successful career.

Qualifications

• 5+ years of professional experience in training and project management.
• Proven ability to develop interpersonal relationships across multiple levels.

Responsibilities

• Manage compliance training and employee readiness procedure strategies.
• Lead special operational projects and direct team activities.

Skills

Training Management

Change Management

Project Management

Communication Skills

Analytical Thinking

Collaboration

Attention to Detail

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

SharePoint

Alteryx

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Line of Business Job Description

The Global AML, and Onboarding Operations (GAOO) Procedure Governance & Training Business Support Management role is pivotal in supporting our business partners including Global Operations (GO) Academy Partners, Consumer Anti-Money Laundering Operations (CAML Ops), High Risk Detection (HRD), Business Controls, and Change & Transformation Management in executing their Procedure Governance Training and Compliance training Strategy.

The role will support our business partners updating Training Procedures, training validation, and the management of GAOO’s compliance training with other duties assigned.

The key responsibilities encompass:

• Developing, updating, and implementing employee readiness procedure training strategies, manage compliance training, and various training communications
• Contributing, reviewing, and managing the Employee Readiness Intake and Procedure Governance Review
• Serve as an Academy Learning proxy for GAOO managing annual training and Learning plans
• Leading special operational projects and directing team activities
• Provides work direction, guidance, and expertise to less experienced employees and provides training to employees and Business Partners on new and complex initiatives

The role will be expected to become a subject matter expert for assigned business partner and foster strong relationship with Global Operations, Global Operations Academy Partners, Business partners, GAOO’s BSMs & managers, and team members. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. The position calls for an energetic employee with a readiness to execute at a high level with proactive planning and great attention to detail. Enthusiastically adaptable to changing demands and acting as a self-starter will also be important for success.

Required skills:

• 5 or more years of professional experience
• 4 plus years of combined experience in training management, change management, technology, business support management, or project management
• Bachelor’s degree or equivalent professional experience
• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations
• Ability to work effectively both as part of a team and as an individual contributor
• Strong communication skills written, verbal, presentation, and meeting facilitation
• Strict attention to detail and dedication to flawless work product
• Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
• Proficiency with Microsoft Office skills, specifically Excel, PowerPoint, and SharePoint
• Ability to manage complex projects as either project manager or member of project team

Desired Skills:

• Has an in-depth understanding of the business unit's operations processes Knowledge
• Knowledge/experience working with Alteryx
• Knowledge/experience working with SharePoint
• Knowledge/experience with Advanced Excel
• Technical Aptitude and desire to use or learn new applications/systems
• Ability to identify, understand, design, and implement new process flows in a complex environment
• Strong analytical and problem-solving abilities

Other Skills:

• Critical Thinking
• Collaboration
• Issue Management
• Analytical Thinking
• Adaptability
• Program/Project Management
• Reporting
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week:

40