Business Support Manager - Procedure Governance & Training

Bank of America; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Business Support Manager to oversee Procedure Governance & Training. This role is crucial in supporting various business partners and enhancing compliance training strategies. You will develop and implement employee readiness training, manage compliance initiatives, and lead operational projects. The ideal candidate will thrive in a dynamic environment, showcasing strong communication and organizational skills while fostering relationships across teams. Join this forward-thinking company to make a meaningful impact in a collaborative atmosphere.

Qualifications

• 5+ years of professional experience in business support management.
• Proven ability to establish and develop interpersonal relationships.
• Strong communication and organizational skills.

Responsibilities

• Manage diverse administrative functions for a complex department.
• Develop and implement training strategies and manage compliance.
• Lead special operational projects and direct team activities.

Skills

Training Management

Change Management

Project Management

Interpersonal Skills

Communication Skills

Attention to Detail

Organizational Skills

Analytical Thinking

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft PowerPoint

SharePoint

Alteryx

Job description

Business Support Manager - Procedure Governance & Training page is loaded

Business Support Manager - Procedure Governance & Training

Apply locations Charlotte Fort Worth Greensboro Kennesaw time type Full time posted on Posted 2 Days Ago job requisition id 25018805

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Line of Business Job Description

The Global AML, and Onboarding Operations (GAOO) Procedure Governance & Training Business Support Management role is pivotal in supporting our business partners including Global Operations (GO) Academy Partners, Consumer Anti-Money Laundering Operations (CAML Ops), High Risk Detection (HRD), Business Controls, and Change & Transformation Management in executing their Procedure Governance Training and Compliance training Strategy.

The role will support our business partners updating Training Procedures, training validation, and the management of GAOO’s compliance training with other duties assigned.

The key responsibilities encompass:

• Developing, updating, and implementing employee readiness procedure training strategies, manage compliance training, and various training communications
• Contributing, reviewing, and managing the Employee Readiness Intake and Procedure Governance Review
• Serve as an Academy Learning proxy for GAOO managing annual training and Learning plans
• Leading special operational projects and directing team activities
• Provides work direction, guidance, and expertise to less experienced employees and provides training to employees and Business Partners on new and complex initiatives

The role will be expected to become a subject matter expert for assigned business partner and foster strong relationship with Global Operations, Global Operations Academy Partners, Business partners, GAOO’s BSMs & managers, and team members. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. The position calls for an energetic employee with a readiness to execute at a high level with proactive planning and great attention to detail. Enthusiastically adaptable to changing demands and acting as a self-starter will also be important for success.

Required skills:

• 5 or more years of professional experience
• 4 plus years of combined experience in training management, change management, technology, business support management, or project management
• Bachelor’s degree or equivalent professional experience
• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations
• Ability to work effectively both as part of a team and as an individual contributor
• Strong communication skills written, verbal, presentation, and meeting facilitation
• Strict attention to detail and dedication to flawless work product
• Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
• Proficiency with Microsoft Office skills, specifically Excel, PowerPoint, and SharePoint
• Ability to manage complex projects as either project manager or member of project team

Desired Skills:

• Has an in-depth understanding of the business unit's operations processes Knowledge
• Knowledge/experience working with Alteryx
• Knowledge/experience working with SharePoint
• Knowledge/experience with Advanced Excel
• Technical Aptitude and desire to use or learn new applications/systems
• Ability to identify, understand, design, and implement new process flows in a complex environment
• Strong analytical and problem-solving abilities

Other Skills:

• Critical Thinking
• Collaboration
• Issue Management
• Analytical Thinking
• Adaptability
• Program/Project Management
• Reporting
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.