Business Support Manager II - Enterprise Transaction Services Business Controls

NBMBAA; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Bank of America is seeking a Business Support Manager in the Enterprise Transaction Services (ETS) COO organization to coordinate risk and governance routines and support leadership priorities. The role emphasizes strong risk knowledge, prompt prep for senior meetings, and collaboration with GCOR and other control partners.

The position requires the ability to manage multiple priorities, shape communications, and drive effective risk management and execution of key business priorities across the

Responsibilities

• Ensure the Executive and leadership team are well prepared for key meetings and engagements, with relevant materials, context, and matters requiring attention provided in advance.
• Develop high-quality, executive-ready presentations, risk and business updates, and communications that turn complex information into clear messages, insights, and actions.
• Partner closely with GCOR and other risk, control, and support partners on matters requiring coordination, review, escalation, or leadership attention.
• Research and analyze complex or escalated matters, identify themes, and develop clear insights and recommendations to support timely decision-making.

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Line of Business Description

This role will be part of the Enterprise Transaction Services (ETS) COO organization and serve as the Business Support Manager supporting the Business Controls Executive and leadership team.

The role operates in a risk- and control-focused environment and requires strong risk and control knowledge, along with close partnership with Global Compliance and Operational Risk (GCOR), business leaders, and other control and support partners. The position plays an important role in coordinating business activities, risk and governance routines, and leadership priorities across the organization.

The role serves as a key point of coordination across Business Controls, ensuring the Executive is well prepared for key meetings and engagements with appropriate visibility into materials and key matters in advance. The role also requires strong judgment and an investigative mindset to research complex or escalated matters, identify themes, develop insights, and drive appropriate follow-through.

The Business Support Manager also helps shape organizational routines, communications, and engagement activities that strengthen connection and employee engagement across Business Controls. Success requires the ability to manage competing priorities, work across organizational lines, and support effective risk management, operational excellence, and execution of key business priorities.

Key Responsibilities

• Ensure the Executive and leadership team are well prepared for key meetings and engagements, with relevant materials, context, and matters requiring attention provided in advance.
• Develop high-quality, executive-ready presentations, risk and business updates, and communications that turn complex information into clear messages, insights, and actions.
• Partner closely with GCOR and other risk, control, and support partners on matters requiring coordination, review, escalation, or leadership attention.
• Research and analyze complex or escalated matters, identify themes, and develop clear insights and recommendations to support timely decision-making.