Business Support Manager - Consumer, Business & Wealth Technology

Bank of America; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Business Support Manager to drive operational excellence within their technology organization. This role offers the chance to engage with senior leaders, manage complex projects, and enhance organizational efficiency. The successful candidate will thrive in a fast-paced environment, leveraging strong analytical and communication skills to support financial management and workforce planning. Join a company that values inclusivity and personal growth, where your contributions will directly impact the business and employee experience.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Flexible Work Hours

Qualifications

• 2+ years in business operations supporting senior leaders.
• Experience in financial management and project coordination.

Responsibilities

• Manage day-to-day business operations of the technology organization.
• Support resource strategy and personnel processes.

Skills

Business Operations Management

Analytical Skills

Project Management

Financial Management

Communication Skills

Organizational Skills

Education

Bachelor's Degree in Business Administration

Master's Degree in Management

Tools

MS Office (Excel, PowerPoint)

Workforce Management Tools

Financial Management Tools

Job description

Business Support Manager - Consumer, Business & Wealth Technology page is loaded

Business Support Manager - Consumer, Business & Wealth Technology

Apply locations Charlotte Pennington time type Full time posted on Posted 2 Days Ago job requisition id 25019721

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manages diverse administrative functions usually for a very large, complex department or business unit. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. May have full management responsibility over a team or may manage one level of managers.

Position Summary:

The Business Support Manager (BSM) will enable business operations and planning, including, activities and routines to support financial management, workforce and resource management, portfolio oversight, executive leadership routines, communications, employee engagement, workspace governance and organizational health. The successful candidate must be able to operate effectively and efficiently in a fast-paced environment, enthusiastically adjusting to changing demands and moving with a sense of urgency. Role requires an ability to quickly understand the environment and connect the dots to optimize the business and employee experience.

Responsibilities:

• BSM supports the day-to-day business operations of the technology organization.
• Supports business activities including resource strategy, personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast.
• Supports and coordinates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials and talking points for SLT meetings, business reviews, off-sites, etc.
• Assist Executives for the full range of engagements with peers, senior leaders and business partners (as needed).
• Coordinate within aligned team(s) to ensure alignment with objectives and manages routines and requests.
• Partner with aligned team(s) on managing their financials, ensuring visibility of progress against objectives and tracking decisions/approvals to forecast changes.
• Deliver consistent communication and engagement plans for the executives and aligned team(s) supported.
• Understand the linkage of programs and projects to business strategy and portfolio priorities.

Required Qualifications:

• 2 or more years of experience in business operations and management in a complex organization supporting senior leaders
• Prior experience handling multiple facets of an end-to-endbusiness:financialmanagement, project management, governance, operations and technology management, and executive routine coordination.
• Strong analytical, business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information.
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
• Excellent written / verbal communication skills and executive presence.
• Strong MS Office skills, especially Excel and PowerPoint.
• Technical experience with workforce and financial management tools (WMP, Fieldglass, PMMT, etc.).
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understandrespectiveroles/responsibilitiesandare held accountable

Competencies:

• Analytical Thinking
• Business Acumen
• Change Management
• Collaboration
• Conflict Management
• Decision Making
• Executive Presence
• Financial Management
• Influence
• Process Effectiveness
• Project Management
• Resource / Workforce Management
• Result Orientation
• Risk Management
• Stakeholder Management
• Strategy Planning and Development

Desired Qualifications:

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.

Shift:

1st shift (United States of America)

Hours Per Week:

40

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.