Office Manager / Analyst

C&E Building Maintenance; Orlando, Miami Beach (FL, FL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in commercial janitorial services is seeking a dynamic Office Manager / Operations Director. This pivotal role involves leading operations, optimizing processes, and enhancing customer service. You will analyze workflows, manage HR functions, and collaborate with marketing to drive brand visibility. Join a supportive team environment where your contributions will directly influence the company's growth and success. If you're passionate about operational excellence and team collaboration, this is the perfect opportunity to make a significant impact.

Benefits

Competitive salary

Career advancement opportunities

Professional development

Collaborative team environment

Qualifications

• Experience in operations management with a focus on efficiency.
• Strong background in customer service and HR practices.

Responsibilities

• Lead day-to-day operations and enhance workflow efficiency.
• Oversee payroll, onboarding, and administrative systems.
• Serve as a key contact for customers and staff.

Skills

Problem-solving

Process optimization

Team collaboration

Customer service

HR policies enforcement

Education

Bachelor's degree in Business Administration

Relevant certifications in Operations Management

Tools

Payroll software

Inventory management systems

Customer relationship management (CRM) tools

Job description

Job Title: Business Support Manager
Location: Miami Beach
Company: C&E Building Maintenance, Inc.
Industry: Commercial Janitorial Services

About the Role:

We’re seeking a dynamic and detail-oriented Office Manager / Operations Director to lead and enhance the day-to-day operations of our fast-paced commercial janitorial company. This leadership role is ideal for someone who thrives on problem-solving, process optimization, and team collaboration.

Key Responsibilities:

Operations:

1. Analyze and evaluate existing workflows to identify opportunities for increased efficiency and productivity.
2. Develop and implement strategic operational improvements.
3. Coordinate with operations staff to ensure timely and high-quality service delivery.

Administration:

1. Oversee payroll processing and onboarding of new hires.
2. Manage schedules, checklists, inventory control, and purchasing.
3. Streamline administrative systems to reduce costs and improve accuracy.
4. Maintain and update standard operating procedures and documentation.

Customer Service:

1. Serve as a key point of contact for both customers and staff.
2. Resolve customer concerns promptly and professionally.
3. Develop and implement customer service training programs.
4. Monitor feedback and implement improvements to enhance satisfaction.

Human Resources:

1. Support the development and enforcement of HR policies and procedures.
2. Coordinate recruitment, hiring, onboarding, and training initiatives.
3. Contribute to employee engagement and retention strategies.

Technology:

1. Research and recommend technology solutions that improve business functions.
2. Oversee the implementation and training of software tools.
3. Provide ongoing support for internal technology use.

Marketing:

1. Collaborate with the marketing team on brand visibility and client engagement.
2. Analyze industry trends and customer feedback to guide marketing strategies.
3. Support the creation of marketing materials and campaigns.

General & Executive Support:

1. Assist the company owner (Scott) and operations managers with delegated tasks.
2. Enhance managerial efficiency by organizing systems and support structures.
3. Perform other duties and special projects as assigned.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for career advancement and professional development.
3. A collaborative and supportive team environment.
4. The chance to play a key role in shaping the success and growth of our company.

Join us and help lead a growing company where your input directly impacts our success.