Business Support Group Analyst

Daimler Truck North America; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

401k match 8%

Vacation 4 weeks

Holidays 13+

Parental leave 8 weeks

Employee assistance program

Healthcare plans

Wellness program

Onsite fitness

Tuition assistance

Volunteer paid time off

Disability plans

Job summary

Daimler Truck Financial Services is seeking a Business Analyst to support and enhance credit decisioning systems in Charlotte, NC. This role bridges business needs with IT capabilities, ensuring compliant, efficient customer experiences and regulatory alignment.

You will collaborate with stakeholders including sales, risk, credit, compliance and IT to elicit requirements, analyze workflows, and drive system enhancements.

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, or related field.

Responsibilities

• Collaborate with stakeholders (sales, risk, credit, compliance, IT) to elicit, document, and refine business requirements.
• Analyze workflows (borrower group data gathering, decisioning automations, approval processes and transaction documentation) and translate findings into opportunities for improvements of data quality and operational efficiencies.
• Serve as subject matter expert for decisioning system functionality.
• Coordinate new product setups with point of sale, contract funding and contract management support teams.
• Partner with IT teams to design, test and deploy system enhancements, integrations, and bug fixes.
• Partner with credit, risk and compliance teams to monitor decision relevant regulatory changes and implement required updates.
• Act as liaison between business users and technical teams, ensuring clarity and alignment.
• Provide training, documentation, and support to credit teams.
• Communicate project updates, risks, and timelines to leadership.

Skills

Communication

Analytical thinking

Requirements gathering

Documentation

Process modeling

Functional specifications

AI workflows

Credit decision systems

Education

Bachelor's degree in Business, Finance, Information Systems, or related field

Tools

Credit decision systems

Job description

Inside the Role

The Business Analyst will play a critical role in supporting and enhancing the credit decisioning systems at Daimler Truck Financial Services. This role bridges the business needs with IT capabilities, ensuring seamless customer experiences, compliance with financial regulations, and operational efficiency. The role focuses specifically on solutions utilized to gather and manage borrower data, transaction data inputs and reviews as well as tracking and communicating of approvals. Existing and future solutions must support country specific processes and regulatory requirements.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, andexperience

Benefits include annual bonus program; 401kcompany contribution with company match up to8% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays;8 weekspaidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DTFS:

• Collaborate with stakeholders (sales, risk, credit, compliance, IT) to elicit, document, and refine business requirements.
• Analyze workflows (borrower group data gathering, decisioning automations, approval processes and transaction documentation) and translate findings into opportunities for improvements of data quality and operational efficiencies.

System Support & Enhancements:

• Serve as subject matter expert for decisioning system functionality
• Coordinate new product setups with point of sale, contract funding and contract management support teams
• Partner with IT teams to design, test and deploy system enhancements, integrations, and bug fixes.
• Partner with credit, risk and compliance teams to monitor decision relevant regulatory changes and implement required updates.

Stakeholder Communication:

• Act as liaison between business users and technical teams, ensuring clarity and alignment.
• Provide training, documentation, and support to credit teams.
• Communicate project updates, risks, and timelines to leadership.

Knowledge You Should Bring

• Bachelor's degree in Business, Finance, Information Systems, or related field
• 2-4 years of relevant experience or 6 years experience in lieu of degree
• Experience as a Business Analyst, preferably in financial services.
• Analytical mindset with ability to troubleshoot, validate, and optimize system logic.
• Ability to communicate effectively across technical and nontechnical stakeholders.
• Proficiency in requirements of documentation, process modeling, and functional specifications.
• Basic understanding of AI-assisted workflows, including prompt formulation, summarization, and research support.
• Experience with off-the-shelf, in-house developed credit decision systems or related platform solutions is a plus.

Exceptional Candidates Might Have

• Background in automotive finance or equipment leasing industries.
• Knowledge of consumer and commercial credit agencies and scoring/rating processes.

#LI-DTFSUSA #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935