Business Support Assistant - FMI

Focus on the Family; Northern (KY); Hybrid; USD 29,000 - 35,000; Full time

Benefits offered by this job

Norton LifeLock ID Theft Coverage

Legal Shield/ID Shield Coverage

AFLAC

403B Retirement Plan

Vacation Time & Vacation Payout

Sick Time

Holidays

Service Awards

Community Service Days

Bookstore Discount

Fitness Center

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

Flexible Spending Accounts

EAP (Employee Assistance Program)

Tuition Reimbursement

Warehouse Membership Reimbursement

Job summary

Focus on the Family is seeking an HR/Administrative professional to oversee HR functions, payroll tasks, and vendor coordination at our Kentucky location. This role supports the Sr VP of HR, coordinates benefits, onboarding, and staff events, and collaborates with IT and facilities teams to ensure smooth operations.

The ideal candidate has 1–3 years of clerical, HR, or accounting experience, strong MS Office and Excel skills, and the ability to handle confidential information with discretion in

Qualifications

• Bachelor's Degree in related field preferred.
• 1-3 years of experience in Clerical, HR, or Accounting (or equivalent work experience).
• Able to communicate effectively, both verbal and written.
• Proficient in MS Office software, especially Excel advanced functions (lookups, pivot tables, macros); Great Plains experience preferred.
• Attention to detail, self-starter, good follow-through.
• Ability to learn complex subject matter and tasks quickly and with minimal supervision or assistance.
• Analytical skills to extract data and draw conclusions.
• Ability to prioritize and schedule workload, work independently.
• Ability to work in a team environment.

Responsibilities

• Is accountable to the Sr VP, Human Resources for all HR functions.
• Participates as a member of the Retreat Center Leadership Team (GM, Clinical Site Director, and HR Liaison).
• Is responsible for HR communications and relays key deadlines for benefits, learning opportunities, and policy manual changes to all staff.
• Assists all employees in understanding and accessing benefits.
• Maintains Personnel Requisitions in keeping with budgeted staffing guidelines.
• Reviews applications, screens applicants, schedules interviews, and onboards new employees.
• Participates in Recruiting Meetings and other meetings as assigned.
• Provides administrative support in the form of taking meeting minutes, managing GM’s calendar, scheduling travel, and reconciling travel reports.
• Assists GM and Clinical Site Director in planning annual staff events.
• Assists in the purchasing process and works directly with a Colorado Springs buyer.
• Assists in setting up vendors and ensuring appropriate Coverage of Insurance (COI).
• Ensures that everyone at the property is accurately completing all payroll tasks.
• Manages and reconciles the petty cash account.
• Creates, maintains, updates, and organizes security of office and computer files containing correspondence, records, etc.
• Liaises with the IT Help Desk on behalf of employees to make sure they can access email, Dayforce, the Hub, and SalesForce.
• Manages the employee key card access system.
• Serves as a willing support to the Housekeeping and Hospitality team, working alongside them to serve couples as needed.
• Performs other duties as assigned.

Skills

Verbal & written communication

Excel advanced functions

Discretion with confidential info

Attention to detail

Team collaboration

Time management

Education

Bachelor's Degree in related field

Tools

MS Office (Excel advanced)

Dayforce

SalesForce

Great Plains

Job description

Essential Duties/Responsibilities:

HR:

• Is accountable to the Sr VP, Human Resources for all HR functions

• Participates as a member of the Retreat Center Leadership Team (GM, Clinical Site Director, and HR Liaison)

• Is responsible for HR communications and relays key deadlines for benefits, learning opportunities, and policy manual changes to all staff

• Assists all employees in understanding and accessing benefits

• Maintains Personnel Requisitions in keeping with budgeted staffing guidelines

• Reviews applications, screens applicants, schedules interviews, and onboards new employees

• Participates in Recruiting Meetings and other meetings as assigned

Assistant to the General Manager:

• Provides administrative support in the form of taking meeting minutes, managing GM’s calendar, scheduling travel, and reconciling travel reports

• Assists GM and Clinical Site Director in planning annual staff events

Accounting:

• Assists in the purchasing process and works directly with a Colorado Springs buyer

• Assists in setting up vendors and ensuring appropriate Coverage of Insurance (COI)

• Ensures that everyone at the property is accurately completing all payroll tasks

• Manages and reconciles the petty cash account

Other Duties/Responsibilities:

• Creates, maintains, updates, and organizes security of office and computer files containing correspondence, records, etc.
• Liaises with the IT Help Desk on behalf of employees to make sure they can access email, Dayforce, the Hub, and SalesForce
• Manages the employee key card access system
• Serves as a willing support to the Housekeeping and Hospitality team, working alongside them to serve couples as needed
• Performs other duties as assigned

Managerial Breadth/Scope of Job:

• None

Working Environment/Physical Requirements:

• Office environment
• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us…”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Strong integrity and character traits needed to provide accountability on financial stewardship, reporting, and management issues

• Must be a servant-oriented person who maximizes strengths and maintains accountability in areas of needed development

Knowledge/Experience:

• Bachelor's Degree in related field preferred

• 1-3 years of experience in Clerical, HR, or Accounting (or equivalent work experience)

Skills, Abilities, and Special Talents/Gifts:

• Able to communicate effectively, both verbal and written

• Ability to deal with stress from deadline pressure and multiple tasks

• Shows discretion in handling confidential information

• Proficient in use of MS Office software, especially Excel advanced functions (lookups, pivot tables, macros); Great Plains experience preferred

• Attention to detail, self-starter, good follow-through

• Ability to learn complex subject matter and tasks quickly and with minimal supervision or assistance

• Analytical skills to extract data and draw conclusions

• Ability to prioritize and schedule workload, work independently

• Ability to work in a team environment

Stewardship Requirements:

• Implements cost reduction and efficiency improvements where appropriate

Pay Range: $21.37 to $25.12

Application Materials Required: Cover Letter, Resume/CV

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by November 7, 2026. However, this posting will remain open until filled.
• The potential employee start date is November 9, 2026

Posting date: October 7, 2026

Un-posting date: ongoing until filled

Posting contact email: [e-mail]

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.