Business Support Analyst - Energy Efficiency

Puget Sound Energy; Bothell (WA); Hybrid; USD 73,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Paid holidays

Job summary

Puget Sound Energy's Energy Efficiency team seeks a Business Support Analyst to perform quantitative and qualitative analysis, generate reports, and support rebate programs for residential customers. You will provide technical support for database systems, participate in planning, budgeting, market research and program design to drive data-driven insights and successful energy programs.

You will collaborate across teams, assist with process improvements, and help market and outreach efforts to

Qualifications

• Associate’s degree in business, economics, finance, or related field with 3 years of quantitative/qualitative analysis experience.
• Experience working with relational database systems (querying, analysis, reporting).
• Excellent writing, communication and customer service skills.
• Strong time management and ability to work independently in a fast-paced environment.

Responsibilities

• Provides application maintenance, troubleshooting, and training for internal/external stakeholders.
• Inputs data and evaluates outputs from departmental modeling tools; initiates and leads analysis with recommendations.
• Provides ad-hoc data analysis and follow-up responses.
• Coordinates data requests from internal or external sources (e.g., compliance, audits).
• May lead project teams on related business initiatives.

Skills

Data analysis

Problem solving

Communication

Teamwork

Time management

Education

Associate's degree

Bachelor’s degree (desired)

Tools

MS Access

SQL

Oracle

Crystal Reports

Adobe Acrobat Pro

Visual Basic

VB.NET

HTML

SAP

BI

PACE

Job description

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Business Support Analyst - Energy Efficiency

Date: Aug 20, 2026

Job ID: 6595

Location: Bothell, WA, US, 98011

Remote and Hybrid Work Opportunities: Hybrid (WA Based)

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill an openBusiness Support Analyst - Energy Efficiencyposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Business Support Analyst - Energy Efficiency performs a variety of quantitative/qualitative analysis, as well as reporting, to support PSE’s residential energy efficiency rebate programs. Provides technical support and consultation for a variety of database systems used throughout the department. Participates in relevant program planning exercises including goal setting, budget planning, market research, evaluation activities, and business case development to support the strategic design and delivery of energy programs to PSE customers. Identifies opportunities for continuous improvement in order to better serve our customers through data-driven insights and innovative program support. Additionally, supports efforts around program marketing and outreach campaigns for successful customer engagement.

All PSE employees are expected to uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities and promote and support a culture of total safety. Additionally, employees need to demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. All duties are to be performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Provides related application maintenance, troubleshooting, and training for internal and external stakeholders when necessary. Assists with application system implementation, testing and/or upgrades as appropriate (may include coding and scripting).
• Inputs data and evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations.
• Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response.
• Coordinates and suports data requests from internal or external sources (such as compliance, audits, government filings, etc)
• Assists with departmental initiatives, new analysis development and process improvement, on an as-needed basis.
• May lead project teams on various related business initiatives.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience.
• Experience working with relational database systems (querying, analysis, reporting).
• Excellent problem solving skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication and customer service skills.
• Experience and desire to work in a team environment.
• Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments.

Desired Qualifications

• Bachelor’s degree in related field.
• Experience leading teams.
• Related business-specific experience may include:
  • Advanced relational database familiarity (MS Access, SQL, Oracle).
  • Familiarity with CSEE Systems (CSY, CLX, CMS).
  • Knowledge of Crystal Reports and Adobe Acrobat Pro.
  • Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML).
  • Knowledge of rate-making process.
  • Familiarity with SAP, BI, PACE.
• Process documentation and improvement experience.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition , which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$72,700.00-$103,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees.

• Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.
• There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).
• For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.
• Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.
• Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at [e-mail] or 425-462-3017.