Business Support Analyst

Puget Energy; Little Rock (AR); On-site; USD 67,800 - 96,400; Full time

Job summary

Puget Sound Energy is seeking a Business Support Analyst for the Customer Energy Management & Renewables team to perform diverse data analysis, reporting, and technical support for database systems. You will support energy-efficiency rebate programs for small businesses, perform data quality checks, invoicing, and develop Power BI dashboards, file maintenance, and process improvements.

The role requires an Associate degree with 3 years of quantitative/qualitative analysis experience, strong

Qualifications

• Associate’s degree in business, economics, finance, or a related field and 3 years of experience in quantitative/qualitative analysis; or an equivalent combination of education and work experience.
• Experience working with relational database systems (querying, analysis, reporting).
• Strong computer skills using the MS Office Suite (Excel, Access, Word, Outlook).
• Excellent problem-solving skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication, and customer service skills.
• Experience and desire to work in a team environment.
• Strong time-management and organizational skills.
• Ability to work independently in a fast-paced environment and prioritize assignments.

Responsibilities

• Input data and evaluate outputs from departmental modeling tools, benchmarking comparisons, and performance reporting.
• Initiate, lead, and perform analysis; provide and present recommendations.
• Provide ad-hoc data analysis, including research and issue review, and follow-up responses.
• Coordinate and support data requests from internal or external sources (e.g., compliance, audits, government filings).
• Assist with departmental initiatives, new analysis development, and process improvement as needed.
• Organize and provide updates for external databases.
• QC the data accuracy for uploads and process corresponding invoices.
• Lead project teams on related business initiatives.
• Perform other duties as assigned.

Skills

Relational databases

SQL

MS Office

Problem solving

Writing

Communication

Customer service

Time management

Team player

Education

Associate degree in business/economics/finance or related

Bachelor’s degree in related field

Tools

MS Access

SQL

Oracle

Crystal Reports

Adobe Acrobat Pro

Visual Basic

VB.NET

HTML

SAP

Job description

Business Support Analyst – Customer Energy Management & Renewables

PSE's Customer Energy Management & Renewables team is looking for qualified candidates to fill an open Business Support Analyst position.

Job Summary

Perform a variety of quantitative/qualitative analysis, reporting, and technical support for database systems used throughout the department. Support energy‑efficiency rebate programs for small‑business customers, providing data quality checks, invoicing, Power BI dashboards, file maintenance, database updates, reporting, and process improvement.

Primary Responsibilities

• Input data and evaluate outputs from departmental modeling tools, benchmarking comparisons, and performance reporting.
• Initiate, lead, and perform analysis; provide and present recommendations.
• Provide ad‑hoc data analysis, including research and issue review, and follow‑up responses.
• Coordinate and support data requests from internal or external sources (e.g., compliance, audits, government filings).
• Assist with departmental initiatives, new analysis development, and process improvement as needed.
• Organize and provide updates for external databases.
• QC the data accuracy for uploads and process corresponding invoices.
• Lead project teams on related business initiatives.
• Perform other duties as assigned.

Candidates must uphold safety compliance standards, promote a culture of total safety, and conduct business honestly and ethically in accordance with company core values and the Code of Conduct.

Minimum Qualifications

• Associate’s degree in business, economics, finance, or a related field and 3 years of experience in quantitative/qualitative analysis; or an equivalent combination of education and work experience.
• Experience working with relational database systems (querying, analysis, reporting).
• Strong computer skills using the MS Office Suite (Excel, Access, Word, Outlook).
• Excellent problem‑solving skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication, and customer service skills.
• Experience and desire to work in a team environment.
• Strong time‑management and organizational skills.
• Ability to work independently in a fast‑paced environment and prioritize assignments.

Desired Qualifications

• Bachelor’s degree in a related field.
• Project management skills.
• Experience leading teams.
• Advanced relational database familiarity (MS Access, SQL, Oracle).
• Familiarity with CSEE Systems (CSY, CLX, CMS).
• Knowledge of Crystal Reports and Adobe Acrobat Pro.
• Knowledge of programming languages (Visual Basic, SQL, VB.NET, HTML).
• Knowledge of the rate‑making process.
• Familiarity with SAP, BI, PACE.
• Process documentation and improvement experience.

Compensation & Benefits

Pay range: $67,800.00 – $96,400.00. Eligible for annual goal‑based incentive bonuses.

Benefits include medical, dental, vision, basic life, and short‑ and long‑term disability insurance; supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee Assistance Program (EAP). For long‑term savings, PSE offers a 401(k) investment option and a cash‑balance retirement plan. Employees also receive paid time off (PTO) and paid holidays.

Equal Employment Opportunity Statement

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.